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Reviewed June 16, 2014

This hotel requires a serious refurbishment. Rooms are old and gloomy. Staff isn't always very friendly, especially at the bar. Cleanliness of the room was doubtful. Mattress way too soft. Overall a disappointing experience that really doesn't meet the Radisson quality criteria.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Radisson Blu Hotels
Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kadisha A, Guest Relations Manager at Radisson Blu Royal Hotel, Helsinki, responded to this reviewResponded June 25, 2014

Dear Patrick S,

We appreciate you taking the time to share your experience. We apologize you were not satisfied with the condition of our facilities during your stay. Your comments are valued and will be used to consider improvements in the future.
If you wish to discuss your stay further, please contact the hotel directly, and ask for Jukka Väntsi our Front Office Manager.

Have a nice summer!

Sincerely,
Kadisha Appleton
Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2014

This hotel is handy to the metro station,which is one stop from the main Helsinki rail terminal - useful for getting to other parts of Finland. Rooms are okay - not topt of the Radisson standard , but well appointed, of a good size, and function.

The breakfast buffet was fine, but make sure you eat before 9am as the last hour of breakfast is devoted to tidying everything away and not serving coffee nor attending to customers.

At other times of the day, the only hotel restaurant is based on barbecue - so if tat is not to your taste, you are vegetarian, or seeking options for children, internal dining and room service will not suit. There are plenty of other places to eat nearby, so you won't go hungry.

I had to chase Club Carlson points for this hotel stay as they did not accrue automatically, so watch your online statements carefully.

Room Tip: There are two halves of the hotel divided by the entranceway. I suspect the rooms in the east side where Reception is may have been nicer, but I don;t know this for sure.
  • Stayed: May 2014, traveled with family
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Thank adl73x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this reviewResponded June 16, 2014

Dear adl73x,
We just want to say thank you: for having been our guest in Radisson Blu Royal Hotel Helsinki and taking the time to write about your experience.

We will discuss with the breakfast staff and with our Restaurant Manager regarding the service at the breakfast.

In our Restaurant Grill it! we have a great new menu, and we have not forgotten children or vegetarians . We have an option for everyone. We have kid´s own special menu, options for the steak lover, and also menu for vegetarians.
Just remember, Everything taste better grilled!

When ever you are coming back to Helsinki, we are more than happy to accommodate you again.
Have great summer time!

Joni Väisänen
Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2014

I spent one night here on a business trip.

I found this hotel to be quite nice, especially considering the prices on hotels in Helsinki. It's a few blocks from the train station and walking distance from most places in Helsinki. My room was a decent size, as was the bathroom. Bed was confortable. The internet was free, but of medium-to-slow speed. The included breakfast was quite complete, with many choices, including a few that should appeal to Asian customers. The bar is a bit basic, but OK. You can get access to the fitness club under the entranceway for €5 (free with the better rooms). The fitness club is very extensive, with as many types of machines crammed in to the space as it can hold. The machines are more basic designs, and getting old, but are well maintained. Note that since this is a club, there are a lot of pumped-up regular clients there also.

Some negatives:
Drinks at the bar were very expensive and very small portions.
The hallways could use a cleaning.
The reception can get crowded at times.

  • Stayed: June 2014, traveled on business
    • Value
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Thank Fe_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this reviewResponded June 16, 2014

Dear Eric T,
Thank you for your review.
It was our pleasure to be our host here in Helsinki.
Today we are updating our WiFi-connections, so on your next visit it will be better.
Thank you again for the time spent to share your experience with other Trip Advisor users.

Have a nice summer!

With regards
Joni Väisänen
Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2014

The title is because I have never seen such a small bathroom in a hotel. It was almost at the reversing in stage. However many things going for this hotel. Friendly staff, great restaurant (the Grillit) free wifi, very central and the rooms are very clean. Large bed and very comfortable.
I had a very good meal in the restaurant and an excellent breakfast. I would stay again as the location is very good.

  • Stayed: June 2014, traveled on business
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Thank McLeodnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this reviewResponded June 16, 2014

Dear McLeodnz,

Thank you for your feedback and for taking the time to write about your experience.
We are delighted to read that you enjoyed your stay with us. We look forward to your next visit.

Have a great summer!
With kind regards
Joni Väisänen
Service Manager

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Reviewed June 9, 2014

Good hotel although rooms would deserve some refresh. It is well located in the city centre at walking distance from key tourisitic and business places. Extremely friendly and effective staff. Good breakfast.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank LaureAndCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this reviewResponded June 16, 2014

Dear LaureAndCo

Thank you for your kind remarks.

Here at the Radisson Blu Royal hotel we are very proud of our service and our staff. Everything what we do, we do it with Yes I Can-attitude.

We are very delighted to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Have a great summer!

With best regards
Joni Väisänen
Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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