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All reviews no elevator restaurant and bar downstairs great location bigger hotels first floor double windows room was clean central station open the window small hotel cold meats flat screen tv checking out late check breakfast buffet city centre short stay
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Reviewed 4 weeks ago

The hotel is located within a stone's throw from Helsinki Central Station. The building is undergoing restoration, so that its entrance is not easy to be found. The ground floor hosts a very basic reception; all rooms are upstairs, with no lifts. No toiletries are to be found in the rooms, nor are they available at the reception upon request. Breakfast sets a little underscored in comparison with the Finnish hotel average. No balance between prices and service. The staff do their best.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank Mauro B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markku L, Johtaja at Hotel Carlton Helsinki, responded to this reviewResponded 2 weeks ago

Dear Mauro B,

Thank you for taking some time to share your Tripadvisor review. I'm sorry to hear that we weren't able to fulfill your expectations on this occasion. As you mentioned, unfortunately our landlord has ongoing construction in the same building on top floor and this might cause temporarily inconvenience between Monday-Friday. However, I'm pleased to hear that you liked our central location near Helsinki Central Railway Station. Be free to contact us again via email or by phone should you require further information. Safe travels!

Yours sincerely,
Markku L
General Manager
Hotel Carlton Helsinki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2019 via mobile

We stayed here for two nights. Service was very kind, they even helped us to carry bags to 2nd floor. Room was clean and we could not hear any voices from hall. Room was super warm because of summer but we were glad that it was possible to open the window so it helped a little bit. Only we could have wished for fridge in the room.

Date of stay: July 2019
Trip type: Traveled as a couple
Thank siniot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markku L, Johtaja at Hotel Carlton Helsinki, responded to this reviewResponded August 16, 2019

Dear siniot,

Thank you for your Tripadvisor review. I'm delighted to hear that you liked our welcoming and friendly service. It is true that this summer 2019 was really hot occasionally, however, I'm pleased to hear that opening the windows provided you some comfort during your stay.

It's my pleasure to welcoming you back to stay at Hotel Carlton Helsinki. Safe travels!

Yours sincerely,

Markku L
General Manager
Hotel Carlton Helsinki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2019

We had one day in Helsinki before taking the Allegro train to Saint Petersburg, and this hotel's convenient location to Helsinki's main train station made it the perfect spot for our overnight stay.

The young lady at reception was pleasant, helpful, and spoke very good English. She graciously allowed us to store our luggage in a locked closet until our room was ready later in the day. She provided maps of the city and gave us clear easy directions to some of the city's sights. When we returned at the end of the day, she checked us in and helped us find a wonderful restaurant where traditional Finnish food is served.

The room was large enough, comfortable, and very clean. Everything worked well. We slept soundly and were not disturbed by noise. The bathroom was clean, the towels were fluffy and absorbent, and the shower felt wonderful.

The breakfast was great. Hot and cold meats, eggs, oatmeal and yogurts with fruits, nuts, or grains to add to them, a good assortment of juices, teas, and hot coffee. They also had a good selection of breads, including buttery, flaky croissants (one of our favorite ways to start a day.) There was also a basket of fresh fruits, including apples, oranges, bananas to take as a mid-morning second breakfast.

Perfect central location, helpful staff, clean comfortable rooms, good breakfast, and a reasonable price made this hotel a wonderful spot for our one-night visit to Helsinki.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank WeDreamOfTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markku L, Johtaja at Hotel Carlton Helsinki, responded to this reviewResponded 2 weeks ago

Dear WeDreamOfTravel,

Thank you for taking some time to share your Tripadvisor review. I'm absolutely delighted to hear that you enjoyed your stay at Hotel Carlton Helsinki and you liked our location near Helsinki Central Railway Station as well as our complimentary buffet breakfast. I will pass your kind words and compliments to our reception staff members.

I'm looking forward to welcoming you back to Hotel Carlton Helsinki. Safe travels!

Kind regards,
Markku L
General Manager
Hotel Carlton Helsinki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019

Pros:
1. Location in the very centre of the city. Everything within a walking distance.
2. Good breakfasts, other food served in the restaurant was also very tasty (although the menu was limited).
3. I got double room, which was spacious. I liked the design of thenbathroom. The room was also OK.

Cons:
1. The room was dark. Even with lights on, it was dark. The window was on the backyard side, with not too much sun coming in. Design of the room rather not exclusive, but good enough.
2. There is no elevator to the second floor, where all the rooms are located. Keep in mind, if you have heavy luggage. Most probably the staff will be willing to help, but still a bit inonvenient.
3. The bed was not the most comfortable for me. This may be subject to individual preferences. For me, personally, it was hard to find comfortable position.
4. Internet was disconnecting from time to time.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank piotre146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2019

Perfect location in the city center, you can walk to the main attractions.
Breakfast was great with fresh products - they even offered us an early breakfast because we were checking out at 6 am.
The staff was very friendly and helpful.
Our room was comfortable with everything we needed.
Great value for money.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
66  Thank ivanagk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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