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“great location”

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Best Western Hotel Carlton
Ranked #45 of 64 Hotels in Helsinki
GreenLeadersSilver level
Warszawa, Polska
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“great location”
4 of 5 bubbles Reviewed September 21, 2013

the most important advantage is a great location of the hotel. the room was spacious and clean. it is nice that breakfest was included in a price and there was so much choice, including local specialities. the drawback is there is no lift, so you have to carry your lugguage by the stairs by your own. the window in our room was at backyard, so in the evening it was sometimes loudly. staff was nice and friendly.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbusz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Marketing Coordinator at Best Western Hotel Carlton, responded to this review, October 8, 2013
Dear mbusz,

Thank you for taking your time to review us here on TripAdvisor! We are glad that you liked the location, your room and the breakfast. We are also pleased to hear that you regarded our staff as nice and friendly. One of our ambitions is to make all our customers feel warmly welcome as soon as they arrive. Therefore, if your visit began with having to carry heavy luggage upstairs, it is clear that in this rare case we have failed at meeting our own standards. I hope we will get the chance to make it up to you.

Hoping to see you again as our customer,

Laura Salokangas
BEST WESTERN Hotel Carlton Helsinki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
    26
    75
    59
    13
    7
See reviews for
14
59
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50
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Khimki, Russia
Level Contributor
109 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed September 9, 2013

We stayed here for one night on 5th September, 2013, ROOM # 203. Our double room was quite large - there was a wardrobe, empty bar (fridge), big table for work, small table in front of the sofa, plasma TV. The bath was clean and spacious. The breakfast is excellent - schrimps, different types of fish, cottage cheese, sausages, porridge, etc. Everything was tasty! In the common hall you will find copy-machine and laptop with internet access for free. Location is great, very close to railway station and metro-station (0,5 min)!

The disadvantages:
- In this room the windows are done of vague glass, so you can't see the sunshine. In the night there is a light from neon sign board, so you have to close them by the curtains;
- I didn't see any elevator there, so you should know in advance if they can help you to lift you heavy luggage upstairs;
- lying in the bed, you can feel some kind of light viabration from tram, but this is not critical for those who has a sound sleeping in the night!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Svetlana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Marketing Coordinator at Best Western Hotel Carlton, responded to this review, September 11, 2013
Dear Svetlana M,

Thank you for reviewing us on TripAdvisor, and a special thank you for your compliments on the breakfast. Our staff members are always happy to hear such positive comments.

I hope and assume that you were offered help with your luggage - without having to ask. Naturally, it is our duty to take it upstairs. We have an out-of-sight elevator that the personnel can use to move extra heavy items. However, the stairs usually serve as the fastest way between the floors.

We are glad that you liked our central location and just about everything being very close by. It is true that the trams passing by (and even the metro 30 meters below us) can cause light vibration in the building. We like to think it’s the heartbeat of Helsinki :) Thank you for staying with us. We hope to see you again soon!

Best Regards,

Laura Salokangas
BEST WESTERN Hotel Carlton Helsinki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
176 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed August 26, 2013 via mobile

Great location, but street facing rooms get traffic and tram noise (as expected). Rooms are warm in summer and this is not helped by keeping the windows closed to eliminate road noise. Breakfast is comprehensive and filling. The room(s) are nice and clean and the bathroom is spotless. The flat shower floor (not in a bath tub) is a welcome change from other hotels where you stand in a bath to take a shower. No sauna ( sadly ).

Stayed August 2013
Helpful?
Thank CyclistSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Marketing Coordinator at Best Western Hotel Carlton, responded to this review, September 2, 2013
Dear CyclistSydney,

Thank you for your helpful review. Some of our guests appreciate the peace and quiet of the backyard facing rooms, whereas others prefer the lively urban feel of the street facing rooms. Next time when you plan to stay with us, please feel free to request a room of your liking.

During the very hottest summer days some of the rooms might indeed feel slightly too warm, despite the built-in cooling system. If not provided automatically, portable fans are available upon request at our reception.

We are happy to hear that overall your stay was a positive experience. You are mostly welcome back anytime!

Kind Regards,

Laura Salokangas
BEST WESTERN Hotel Carlton Helsinki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heerhugowaard, The Netherlands
Level Contributor
203 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed August 3, 2013

Stayed in this hotel in a single room for 4 nights during our trip to Helsinki in July/August. Location is very central; tramstation and metrostation in front of the door, train and bus (and more tram) stations within 10 minutes walk. Also near multiple restaurants and shoppingarea located. Also multiple sightseeing locations (like Senate Square) are in walking distance.
The room was big enough for a singel person, with the usual desk, tv and nice bathroom. Bed was a big single bed, not to hard or to soft, just perfect. Free coffee and tea facillities central located on the floor. Free wifi in the room was good. The rooms are located on the second floor but there is no elevator. But upon, very sufficient and friendly, checkin we were immediatly asked if we need assistance with our bags.
The complimentary breakfast (with several hot items) was sufficient. There is also a coffee-bar and bar/(mexican)restaurant on site.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard-Roadman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Marketing Coordinator at Best Western Hotel Carlton, responded to this review, September 2, 2013
Dear Richard-Roadman,

Thank you for your very informative review. You more or less summarized everything that we are all about: the central location, practicality and friendly service :). When Helsinki is calling again, be our guest!

Best Regards,

Laura Salokangas
BEST WESTERN Hotel Carlton Helsinki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 24, 2013

Best Western Carlton Helsinki is located in the middle of buzzing the restaurant quarters of the city. A good choice for travelers who won't spend time at the hotel but want to explore the city. In walking distance from museums, restaurants, main shopping streets and theaters. Small and compact, nothing missing, nothing extra. The room (facing the backyard, no view whatsoever) was amazingly quiet considering that the address is by one of the busiest streets of the city.

Room Tip: I would choose on facing the backyard as Kaisaniemi street is very busy with bus and tram traffic.
See more room tips
  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PikeV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

We stayed here for 3 nights and found that this was very convenient to transporation, however no elevator which is not unusual in a smaller European hotel. There was no AC in the room but with the fan and cool nights that was not a problem. Breakfast was typical European style in the restaurant downstairs. Overall if we travel to Helsinki in the future, we would stay again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eurotraveler32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed June 30, 2013

my wife and i stayed here for 4 nights this june. the location is really central. close to everything eg train stations, trams, waterfront. The desk is open 24 hours so we checked in at 12am and had no problem. the service is really good at the front desk. they were helpful and friendly. the complimentary breakfast is served at the restaurant downstairs and has a good variety of cold and hot breakfasts. the only downfall is that the rooms are small, but thats how the finns live and it is a little noisy with the tram lines outside, but didnt bother me as we were drinking most nights.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clintox79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Carlton

Property: Best Western Hotel Carlton
Address: Kaisaniemenkatu 3, Helsinki 00100, Finland
Location: Finland > Uusimaa > Helsinki > Vironniemi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #45 of 64 Hotels in Helsinki
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Hotel Carlton 3*
Number of rooms: 21
Official Description (provided by the hotel):
Best Western Hotel Carlton has an excellent location in the very heart of Helsinki. Superb shopping and sightseeing possibilities, museums, wonderful restaurants, urban nightlife and a casino are all within a short walking distance. On-site you will find our lively coffee shop and Lost In Helsinki restaurant. Whether travelling for business or pleasure, Best Western Hotel Carlton is the perfect choice for you to spend your nights in comfort and security! Our friendly staff is always happy to help you with any request you may have. ... more   less 
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