I stayed at the Carlton when i came to Helsinki for a business trip. The rooms are average and are reasonably clean. I had no issue with the hotel during the stay, however the hotel double charged me for my one night stay. I contacted the reception and they advised me to send an email which i promptly did they responded and apologised for the mistake. I emailed my bank details for them to forward the money to my account but they did not respond to a single email of mine for a month. I repeatedly sent reminder email but no acknowledgement to recept nothing!! I called again and they recognized me from the email they have been obviously ignoring my emails!
The lady at the reception promised again to sort this out in a week and that has not happened i stayed there 8th of May and it is 25th of June now and still no refund. I go on business trips every week and this is the worst service ever!
How do u run a hotel with such bad custome service?????
- Official Description (provided by the hotel):
- Best Western Hotel Carlton has an excellent location in the very heart of Helsinki. Superb shopping and sightseeing possibilities, museums, wonderful restaurants, urban nightlife and a casino are all within a short walking distance. On-site you will find our lively coffee shop and Lost In Helsinki restaurant. Whether travelling for business or pleasure, Best Western Hotel Carlton is the perfect choice for you to spend your nights in comfort and security! Our friendly staff is always happy to help you with any request you may have. ... more less
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