An absolutely wonderful hotel if only it could remember what group it belongs to..."lLittle Luxury Hotels." It tries to bring in semi-large groups which then fills the hotel and makes it uncomfortable for other patrons when they all decided to come to breakfast, leave or return to the hotel together.
That is the only reason I take one star away from what is otherwise a wonderful hotel, fabulous rooms quite spacious, well designed, excellent security - which takes a bit if getting used to. A very private garage round the back with again excellent security although just a little bit tight, anything past a BMW 5 or a Volvo XC60 might not be a good idea.
The staff are a gem, and well deserve 5 stars themselves, they were always genuinely sincere in the their looking after us, their local knowledge was excellent and what they didn't know they knew where to look immediately. Nothing was forgotten or lost in the shuffle while other things were going on, they brought things to you personally and very promptly indeed. Quite an interesting collection of staff, several from Spain but there were never ever any misunderstandings and they could hold a conversation which again showed their sincerity in not just thinking it was a job, they wanted to have conversation with the patrons to make sure we did indeed enjoy our stay. In all we stayed 5 days and I cannot really say there was any let down anywhere even with different staff and especially when I was ill and had to call in the doctor, and that is a long enough period to see any flaws. BUT I wish they would reduce those groups staying.
The buffet is fabulous, a wide selection of foods to choose from, it is a bit cramped if you hit it at the wrong time, but that can happen in any hotel small or large! But once you can sit down, especially outside where those lovely wicker seats and soft cushions and the quick and attentive staff are it all makes up for it! Don't forget to order the cappuccino and not the standard coffee, which is OK!, in those deep deep mugs!
There are two restaurants in the building one which is hardly ever used at the very back, I think only one night I ever saw some customers in there but the fish restaurant The Havis, we ate in twice and it certainly was not too bad but it is NOT up there by any means with the other very famous ones in Helsinki. Keep it for that mid evening arrival when you don't want to go out or just feel like it has been a loooooong day!
Room wise if you want the view then you definitely need to be on the higher floors otherwise even if it is a double luxury or similar on a lower floor you see nothing!
Price wise it is certainly up there but you won't have to explain yourself for what you paid but don't expect it to be cheap. When ordering a room you can go through the Little Luxury Hotel Group but the people on the ore end obviously cannot quickly deal with any particular requests and that extra 24 hours waiting could mean you lose the room in the peak season. We found that by calling the hotel directly we in fact got a better deal, the only advantage with the hotel group is you add points to possibly another hotel stay elsewhere.
Location wise it is perfect, it is not like you fall into the crowds immediately you walk out the hotel which is especially so with THE hotel in Helsinki, Hotel K. It is only minutes walk from some of the best restaurants, the cathedral on the hill, the harbour and ferry and and a pleasant stroll 10 or 15 min walk across to the station with the shops in between.
- Official Description (provided by the hotel):
- Hotel Haven, Finland’s first member of the Small Luxury Hotels of the World chain, is designed to provide homely warmth, exclusive comfort and high-quality services for the discerning guest. The hotel with 77 individual and well-appointed rooms and premium restaurant and conference services is conveniently situated in the attractive setting of Helsinki’s Market Square.In the elegant yet cosy foyer, guests can relax by the fireplace and browse leisurely through the daily papers. ... more less
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- Also Known As:
- Haven Hotel Helsinki