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“European comfort and finnish hospitality”
Review of Hotel Haven

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Hotel Haven
Ranked #8 of 66 Hotels in Helsinki
Certificate of Excellence
Reviewed January 5, 2012

Excellent place! Attention to any detail. Good lockation. Five star service. Tasty breakfast. European comfort and finnish hospitality.

  • Stayed: December 2011
    • Value
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Thank K0nstantin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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665 - 671 of 1,094 reviews

Reviewed January 2, 2012

I agree with almost all the positive reviews of this hotel: Location; staff; public areas; restaurants and rooms; and the excellent quality in general - but I was badly let down by a very grubby bed cover (see photographs) with white crusty stains (that I hope were dried soap), and a dark greasy stain. Gross! Housekeeping should have done a lot better by replacing this soiled item prior to deeming the room fit for new guests.

The buffet breakfast was also a disappointment. The choice on offer was of not a standard that one would expect from such a high quality establishment; and guests unfortunate enough not to find a table in the main breakfast room were escorted to a room some 20m away, to where they had to carry their food via a few steps and an antechamber.

Despite the disappointing breakfast and disgusting bed cover, I enjoyed my stay at the Hotel Haven and will certainly return the next time I visit Helsinki.

  • Stayed: December 2011, traveled on business
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Thank UKTripAdviser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelHaven, Manager at Hotel Haven, responded to this reviewResponded February 6, 2012

Dear UKTripadviser

I would like to thank you for your comments and feedback which I have shared with my team.
I'm pleased to know that you enjoyed your stay with us and in general you had a positive experience.

In reference to our breakfast, we are not trying to create a huge selection of choices but instead concentrating on quality. Most of our breakfast products are organic and from local producers. We acknowledge the limited space in our breakfast room and have taken into consideration improvement feedback.
Regarding the bed cover I personally looked into the matter and the stains were as you suspected from dried soap. This however is not acceptable and will be discussed with our housekeeping staff.
Once again I appreciate you taking the time to comment us on Tripadvisor and I hope that you will stay at our hotel soon again.

Best regards,

Janne Ant-Wuorinen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2011

Haven is very comfortable hotel in all ways. Rooms are nicely decorated and beds are the best quality - excellent to sleep. Bathroom is also very comfy and stylish. Breakfast is prepared from top quality ingredients. Love this hotel.

  • Stayed: December 2011, traveled on business
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1  Thank Jelbrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2011

Hotel Haven is on of the very few truely high-quality small hotels in Helsinki. Once the Palca Hotel went out of business, there seemed to be no decent replacement - tha is until I found out about Hotel Haven. Its location is excellent - in fact in the quartier next to where the palace used to be - unfortunately not facing the see (except a few of the upper floor luxury rooms) - it is right in the heart of downtown Helsinki - about 100 meters from the Market, fron the Esplanades, and next to the best shopping and many good restaurants. The staff is efficent, very friendly and helpful, the rooms are spotless and very well equipped. My favorites are the ones with the sea (harbour) view - the view is limited but still enjoyable and the rooms are very, very nice. The owner of the hotel also runs some nice/decent restaurants, some of them right next to the hotel (Sundmans, Havis). The hotel has a very nice bar.

Room Tip: Upper floor, sea side
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  • Stayed: November 2011, traveled on business
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Thank JuTaBern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

Stayed here for three nights with my girlfriend. Everything about the hotel was 5 star. I can't fault the place. Lovely room overlooking the harbour and a bed you don't want to get out of. Highly recommended.

Room Tip: Room 709 - Great view
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  • Stayed: November 2011, traveled as a couple
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1  Thank SMBC81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2011

One of my favourites in Helsinki. Great room and a great breakfast. Close to the city area.

  • Stayed: October 2011, traveled on business
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Thank PEI-Sweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2011

We stayed one night in October and room of our choice was the "Style" room. Originally I booked the Lux room, but after realising it would be facing the street and the opposite building, we asked for a room-change to the other side. Style room was a little smaller, with a small window facing the ocean (no separate sitting area or sofa) but basically it was the same room. Hotel staff arranged the room change very professionally.

Rooms are very cosy, beautifully decorated and from the very first moment you step in you can feel the warm, home-like feeling. Bathroom is very nice, you have B&O TV and audio system in the room, which you can use in the bathroom, too.
Service is very good in general, five stars, no question.

Breakfast was ok, not as good as you would expect though...it would be great if it had more selection and more space in the breakfast room.

Overall the best hotel in Helsinki, you can't beat the price/quality & location.

Room Tip: Style or Lux.
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  • Stayed: October 2011, traveled as a couple
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2  Thank ag78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Haven

Address: Unioninkatu 17, Helsinki 00130, Finland
Location: Finland > Uusimaa > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Helsinki
#5 Family Hotel in Helsinki
#6 Romantic Hotel in Helsinki
#8 Luxury Hotel in Helsinki
Price Range: $185 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Haven 5*
Number of rooms: 77
Official Description (provided by the hotel):
Hotel Haven, Finland’s first member of the Small Luxury Hotels of the World chain, is designed to provide homely warmth, exclusive comfort and high-quality services for the discerning guest. The hotel with 77 individual and well-appointed rooms and premium restaurant and conference services is conveniently situated in the attractive setting of Helsinki’s Market Square.In the elegant yet cosy foyer, guests can relax by the fireplace and browse leisurely through the daily papers. ... more   less 
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Also Known As:
Haven Hotel Helsinki

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