Okay, so you don't go to Lapland for the luxury and the famous Finnish cuisine but the food and service at this hotel is dreadful. Inedible scrambled egg at breakfast and very little choice of anything else. Bread and water are good. Evening food was just as bad with overcooked meat which smelt awful. Ordering from the menu is expensive and not much better. Service is surly if you can find it. Activities around the hotel are great (but very expensive) and thats what you go for, but after a hard day's skiing or snowmobiling food is kind of important and there's no choice but to eat at the hotel.
Rooms are average. We had 2 interconnecting as we have 3 kids. Cleaning was very rudimentary.
Overall a great trip but nothing to do with the hotel. It may only be a 3 star but there are certain catering standards one should be able to expect for this kind of money. I would not return to this hotel purely because of the food and the lazy attitude, and thats a shame because the landscape is stunning.
I work in the hotels business and I know how easy it would be to remedy these faults. Its pure laziness on the part of the hotel management, and that's what is annoying.
- Official Description (provided by the hotel):
- Tropical Spa Resort Hotel located on the shore of Lake Petajanlami, near the Arctic Circle. ... more less
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- Also Known As:
- Holiday Club Kuusamo Hotel Kuusamo
- Holiday Hotel Kuusamo