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“Great location but hotel is poor”

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Holiday Club Kuusamo Spa Hotel
Ranked #4 of 4 Hotels in Kuusamo
Reviewed February 20, 2008

Okay, so you don't go to Lapland for the luxury and the famous Finnish cuisine but the food and service at this hotel is dreadful. Inedible scrambled egg at breakfast and very little choice of anything else. Bread and water are good. Evening food was just as bad with overcooked meat which smelt awful. Ordering from the menu is expensive and not much better. Service is surly if you can find it. Activities around the hotel are great (but very expensive) and thats what you go for, but after a hard day's skiing or snowmobiling food is kind of important and there's no choice but to eat at the hotel.
Rooms are average. We had 2 interconnecting as we have 3 kids. Cleaning was very rudimentary.
Overall a great trip but nothing to do with the hotel. It may only be a 3 star but there are certain catering standards one should be able to expect for this kind of money. I would not return to this hotel purely because of the food and the lazy attitude, and thats a shame because the landscape is stunning.
I work in the hotels business and I know how easy it would be to remedy these faults. Its pure laziness on the part of the hotel management, and that's what is annoying.

  • Stayed: February 2008, traveled with family
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3  Thank dont_dis_me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (33)
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11 - 17 of 33 reviews

Reviewed February 14, 2008

stayed at the Holiday club from 10th February 2008 for 1 week. Firstly, on the positive, Finland is a lovely resort to ski for begginers as we were. The slopes are quiet and there are no ques for chair lifts etc. On the down side.... We found the Holiday club to be far from a four star resort. If like my husband and i you have been to other four star resorts around the world you will find this hotel a let down. In the 7 nights we were there the bedding wasn't changed at all, in fact for bed changes you were charged! We were discouraged from towel changes and the rooms were not cleaned daily...in fact i'd argue they hadn't been cleaned for weeks. There was general dust under the sink unit amd the floors were left wet from showering-there is no bath available. The rooms were warm but very small with no storage space, we spent the week living out of a siutcase as there was no whre to put folded clothes at all. The room was barely big enough to move around the beds. The food was awful. In Finland they eat vegetables for breakfast, strange to say the least! There was cereal (only three kinds) vegetables and the continental options. evening meal was equally as dull. Vegetables, overcooked fish, mashed potatos and pork daily. No variety at all. Hardly a substantial meal after a hard days skiing.There is very little around the hotel so no option to escape for a meal anywhere else. Finland is a beautiful country and on the whole we had a great time but be warned it is very expensive once there. We paid £260 for a trip with the huskies. The trip was very good but not worth that kind of money. The general feel we got from other guests was that they too felt let down by the hotel so i'm sure we're not being too harsh here.

  • Stayed: February 2008, traveled as a couple
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2  Thank samnmorty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2008

We stayed at the Tropikii for one week with Activities Abroad with our eleven year old son. We did toboganning, snowmobiling, cross country skiiing, snow-shoeing, husky sledding, skiing, reinder farm etc etc. It was great fun and one of the best holidays we have ever had. The hotel facilities are good - tropical swimming pool, ten pin, sports bar, badminton.

The rooms are a bit cramped even though we supposedly had a large room for the three of us.

The hotel and activity staff were excellent and really looked after us well.

The main disappointment was the catering. The food was very average and there was a very restricted choice for the breakfast and evening buffet (when you compare it to say, a Mediterranean holiday hotel or a skiing hotel in France.)...the Finns aren't renowned for their cuisine.

The cafe doesn't open till midday so you've no way of getting any kind of hot drink when you come back from an activity at 10:30 or 11:00. And at lunchtimes the cafe is understaffed and you can wait 10 minutes in the queue.

DON'T underestimate the cold, especially when you are out on a snowmobile or sled! It was -20 degrees C all week. The company gives you a thermal suit, socks, snow boots, balaclava, mittens and mitten liners for the week. Under all this, I suggest you wear the following:
- Top half: thermal top, polo neck, fleece
- Bottom half: thermal pants, fleece tracksuit bottoms
- Hands: Thin liner/wool/cotton gloves, plus ski gloves
- Feet: Three pairs of socks!

And believe it or not....you will still get cold!

  • Stayed: January 2008, traveled with family
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3  Thank berkoboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2007

We took the family to Ruka Jan 2007. Stayed at Holiday club Kuusamo. Great hotel, Good meals excellent pool area. Two children (6 and 9) did ski school at ruka first time skiing, they loved it the ski school were excellent. Did snowmobiles and reindeer sleigh ride all very good experences. All in all very easy friendly holiday with good group of other families. The week went too quick.

6  Thank FarmerJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2007

Timeshare RCI/Flexiclub member fm Harare, Zimbabwe

We booked the holiday club through our timeshare and having spent the last Xmas in Germany and then Austria, I wanted to make sure that we definitely had snow and there was no lack of it in Kuusamo. We have two young girls and we found the outdoor activites arranged from both the hotel and outside of the hotel fantastic. We did everything from a private trip to the Artic Circle to Santa's village, to Reindoor rides, ice fishing, night sledging, all the ski mobile trips, husky dog rides etc etc. Absolutely fantastic and all the outfits are supplied if you don't already have. The tour guide was just brilliant and not once did he clock watch and was absolutely brilliant with our two girls, all the patience in the world, nothing was too much trouble. We have been around the world and to us Finland was one of the best holidays we have ever experienced, the scenery was just like a Disney movie, Winter Wonderland. The skiing is brilliant X-ctry or down hill skiing. However, Ruka is recommended and we enjoyed many many hours just tobaganning down the slopes. We have never stopped talking about this holiday and have booked to go back for Xmas 2007. We all cannot wait. We could not fault this place and our two girls, rave about the hotel. I have to say that the beds are the best we have ever slept on. Great holiday and thoroughly recommend this hotel to anyone looking at holidaying in Finland.

Stayed: December 2004
6  Thank Luv2travelAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2006

arrived late in the evening to the hotel, check in was extremly quick and we were then whisked down to the resturant for some food. hotel lobby was nice and transfer from hotel took no time at all(20-30mins tops)
ROOMS: i found the rooms to be very small with very little storage space but they were very clean and tidy but always lovely and warm! the bathroom area was a little more spacious but only had a shower which is ok but even me (who isnt really a bath person) would of loved a hot bath after a day on the slopes
FOOD: i am a very fussy eater and i wasnt very impressed with the food there was very little choice and you were never quite sure what you were eating, especially the evening meal, brealfast was a little better with more choice. the soup starters for the evening had frequently gone by the time we arrived and the desserts were non-excistent. they have another resturant downstairs that serves pizza and burgers etc and after a few nights in the buffet resturant we went down there and paid for our food, but like i say i am a bit fussy and most other people seemed to think the food was ok
SPA: the spa is good, big pool with a couple of hot tubs and a slide and massaging waterfall. i booked this hotel mainly on the basis of the spa and it didnt really justify it as we were quite bored of it after a couple of days. i didnt try any of the treatments as they were quite expensive.
TOURS: the tour centre is right next to the hotel which is very handy. we did the husky safari and snowmobile safari. they were both excellent and very good value, and all equipment is provided for you for each safari, boots gloves hats overalls etc.. the husky safari was by far my favourite, the views were excellent and the dogs a joy to be around although i must warn you it quite hard work to drive them but well well worth it, i could of done it all day. i would say its an absolute must! the snowmobile safari was also excellent my only drawbak is i personally would of liked to have gone much faster but the guide only goes as fast as the least confident member of the group which is sensiable but not as much fun as it could of been.
RUKS SLOPES: these slopes are perfect for beginners/intermediates as they are very very quiet and always well groomed. my only negative point is that they are very very short compared with other resorts but again that is fine for beginners. all the lifts are easy to use and the slopes well mapped out. there is also 2 freestyle parks and a couple of half pipes although these were very rarely used. im a snowboarder and it was a little limited for snowboarding. it was also annoying that the bus from the hotel takes you to the wrong side of the mountain and then you have to wait for another bus to take you round the other side where the ski school and hire/storage facitles are.

I would go to ruka again as i really enjoyed the slopes but would not stay in the hotel kuusamo as the bus journeys limited the amount of time you could spend on the slopes and the food was only average. i would stop in ruka but saying that anyone was does stop in kuusamo will have a good time especially those going with children. and i would definitley recommend the husky safari its not too be missed!!!

  • Stayed: February 2006
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15  Thank manutdcorky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Bristol
17
Reviewed March 4, 2006

The hotel is not a four star as it is rated in the brochure. I would class it more of a 3 star, as the standard of the food is average. The pool is a good size but everytime we went into it, it was cold even though the temperature was supposed to be around 30 degrees! The evening buffet is not great and no choice for vegetarians at all apart from salad which does get a little repetitive when it is minus 15 degrees outside!

The rooms are pleasant and comfortable, but whatever you do, don't use the slippers from the mini bar as you will get charged for each slipper!!!!!!

  • Stayed: February 2006
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7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Club Kuusamo Spa Hotel

Address: Kylpylantie, Kuusamo 93600, Finland
Location: Finland > Northern Ostrobothnia > Kuusamo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Kuusamo
Price Range: $123 - $234 (Based on Average Rates for a Standard Room)
Number of rooms: 142
Official Description (provided by the hotel):
Tropical Spa Resort Hotel located on the shore of Lake Petajanlami, near the Arctic Circle. ... more   less 
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Also Known As:
Holiday Club Kuusamo Hotel Kuusamo
Holiday Hotel Kuusamo

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