We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not up to standard”

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Kuusamo
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Hotelli Kuusamon Portti
Ranked #4 of 6 Kuusamo B&B and Inns
Jyvaskyla, Finland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not up to standard”
Reviewed July 11, 2013

Our trip started with car problems, so we tried to call the reception to query about the opening times in case we arrived late. After three tries, they finally picked up the phone, but neither of the two customer servants that I talked with knew even basic Finnish, so we ended up not getting any answers to our questions. The night had to be paid beforehand and no registration of any kind was made, overall the reception was not very professional. At least we were handed a receipt. The staff didn't have any command of Finnish language, which I think should be the standard in Finland.

The hotel was weathered and run-down, the yard was messy, and the hotel room itself was cold and slightly dank. There was no drinking water or toilet paper, which according to the receptionist should have been there, and there was no kitchenette which was advertised so we ended up not being able to make breakfast ourselves. The walls were very thin, so every noise in the other rooms could be heard.

The only positive thing was the location, which was peaceful and the lake nearby was beautiful. Overall, I would recommend looking for some other hotel if you're planning on staying in Kuusamo.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank juhania428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joost V, Manager at Hotelli Kuusamon Portti, responded to this review, January 14, 2014
I investigated this case, what is disturbing is that you mentioned 2 times in line 4 and line 8 the poor Finnish language ability the staff has. They can't help that and is not correct to use those personal weakness into a hotel review. Further more we never advertised Kitchenettes into our rooms. We simply never had those unless you rent one of our bungalows which are fully equipped with full kitchen and sauna etc. Also you have called our hotel 7 times asking for help on your car trouble and we have complied. When you arrived at 2 am in the morning we were here for you. Thin walls?, 20cm concrete. Are you sure you rated the correct hotel? I really do not know what more we could have done for you, you even complimented us when you checked out in the morning. The yard was clean, mowed the lawn that day and the building seems almost new according many of our guests. Responding correctly to you when you use poor language skills as an argument to write several bad reviews on several different hotel review sites is below the belt as we say.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

10 reviews from our community

Traveler rating
    5
    3
    1
    0
    1
See reviews for
2
1
Solo
0
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Russian first
  • Any
English first
Aalsmeer, The Netherlands
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 20, 2012

This is a very nice and quiet place, nice hotelrooms and a good kitchen. Breakfast whenever you want and wake up. On the shore of a beautifull lake, with sauna and i also saw some rowing boats so i guess you can also take a row on the lake.

Room Tip: they are all good!
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cereusmonstruosus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
3 reviews
Reviewed August 23, 2012

Peaceful and quiet, nice rooms, bigger than average size rooms, nice location and with a very reasonable price. Traditional Finnish foods but also Thai food are very tasty and very fresh, some products from their own garden. The owners will do their best to make your stay pleasant and help you arrange activities. And still the distance to the Ruka ski area is only about 30 minutes away. To the airport is only about 15 minutes. The hotel is located on the shore of lake iijärvi.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Revele58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kuusamo hotels
9.3 mi away
Hotelli Kuusanka
Hotelli Kuusanka
#5 of 6 in Kuusamo
9 reviews
24.2 mi away
Motelli RukaTupa
Motelli RukaTupa
#6 of 6 in Kuusamo
4 reviews
12.0 mi away
Holiday Club Kuusamon Tropiikki
Show Prices
Show Prices
Show Prices
23.6 mi away
Matkailumaja Heikkala
Matkailumaja Heikkala
#7 of 13 in Kuusamo
8 reviews
8.8 mi away
Ollilan Lomamajat
Ollilan Lomamajat
#3 of 13 in Kuusamo
5 reviews
9.2 mi away
Original Sokos Hotel Kuusamo
Show Prices
Show Prices
Show Prices

Been to Hotelli Kuusamon Portti? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotelli Kuusamon Portti

Property: Hotelli Kuusamon Portti
Address: Kajaanintie 151, Kuusamo 93700, Finland
Location: Finland > Northern Ostrobothnia > Kuusamo
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 6 B&Bs / Inns in Kuusamo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotelli Kuusamon Portti 3*
Number of rooms: 10
Official Description (provided by the hotel):
Hotel Kuusamon portti is located by Lake Iijarvi, 15 km south of Kuusamo town. There is only a 40-minute drive from the hotel to Ruka Holiday Resort.The hotel offers 8 rooms for 2-4 people, and two spacious cabins in the yard (for 6 and 10 people), including fireplace and sauna. We have 40-48 beds altogether.Coffee, snacks and meals are available in the hotel restaurant. Our restaurant serves a menu inspired by Finnish, Dutch and Korean cuisine. The Kuusamon portti area is surrounded with lakes and forest. In the vicinity there is opportunity to go cycling, canoeing, cross-country skiing or fishing.We also organize summer and winter safaris. In summer you can go river rafting or on ATV safaris, canoeing trips or fishing trips. In winter there are snowmobile safaris, ice fishing, and husky and reindeer rides available.The hotel staff is always ready to help you and make your stay a success. ... more   less 

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing