Our trip started with car problems, so we tried to call the reception to query about the opening times in case we arrived late. After three tries, they finally picked up the phone, but neither of the two customer servants that I talked with knew even basic Finnish, so we ended up not getting any answers to our questions. The night had to be paid beforehand and no registration of any kind was made, overall the reception was not very professional. At least we were handed a receipt. The staff didn't have any command of Finnish language, which I think should be the standard in Finland.
The hotel was weathered and run-down, the yard was messy, and the hotel room itself was cold and slightly dank. There was no drinking water or toilet paper, which according to the receptionist should have been there, and there was no kitchenette which was advertised so we ended up not being able to make breakfast ourselves. The walls were very thin, so every noise in the other rooms could be heard.
The only positive thing was the location, which was peaceful and the lake nearby was beautiful. Overall, I would recommend looking for some other hotel if you're planning on staying in Kuusamo.
- Official Description (provided by the hotel):
- Hotel Kuusamon portti is located by Lake Iijarvi, 15 km south of Kuusamo town. There is only a 40-minute drive from the hotel to Ruka Holiday Resort.The hotel offers 8 rooms for 2-4 people, and two spacious cabins in the yard (for 6 and 10 people), including fireplace and sauna. We have 40-48 beds altogether.Coffee, snacks and meals are available in the hotel restaurant. Our restaurant serves a menu inspired by Finnish, Dutch and Korean cuisine. The Kuusamon portti area is surrounded with lakes and forest. In the vicinity there is opportunity to go cycling, canoeing, cross-country skiing or fishing.We also organize summer and winter safaris. In summer you can go river rafting or on ATV safaris, canoeing trips or fishing trips. In winter there are snowmobile safaris, ice fishing, and husky and reindeer rides available.The hotel staff is always ready to help you and make your stay a success. ... more less