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“It's Lapland, but it's not only about it”

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Santa's Hotel Santa Claus
Ranked #4 of 13 Hotels in Rovaniemi
Certificate of Excellence
Reviewed March 1, 2014

A relatively descent place with staff that simply must learn a lot about basic politeness and courtesy. For instance how to say 'sorry' for a triple fire alarm during the night. Sad but true. Wouldn't stay at private visit.

  • Stayed: February 2014
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Thank nir54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 - 193 of 640 reviews

Reviewed February 18, 2014

The hotel is beautifully located in the center of town and is within walking distance of most of the eateries like MacDonalds etc. Some remarkable restaurants and pubs are also located nearby. The main supermarket is just two blocks away. Moreover, the Saariselka - Rovaniemi bus drops you pretty closeby. The breakfast is wonderful and there is tea making facility in the room.

The staff manning the Reception is very well informed and also very friendly.

Would love to stay here again on my next visit.

  • Stayed: February 2014, traveled with friends
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1  Thank SBSLidder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2014

Stayed here 3 nights in January. This is a very basic hotel. The reception staff was less than welcoming and the breakfast was average. The rooms were clean and big enough. It is right in the middle of the shopping area.

  • Stayed: January 2014, traveled with family
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1  Thank barkingdogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2014

Recently stayed for three nights attending a business meeting and found the hotel and staff to be excellent and it is located right on the walking street, for shopping and restaurants, downtown. The room was spacious and well appointed. The bed was typical European with two mattresses pushed together and two independent duvet covers on the bed. The perfect location as it is right on the walking street for all the shopping and restaurants in town. When you arrive at the airport just take the bus to the hotel, do NOT get a taxi. The bus takes 10 minutes door to door from the airport to the hotel. It is a great hotel for tourists and their meeting rooms and support services were exceptional for our business meeting! The restaurant is also very good and convenient with a full and excellent buffet breakfast. Highly recommend staying there for business or pleasure!

  • Stayed: January 2014, traveled on business
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Thank SXMCabanaBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2014

Santa Claus wasn't found at this hotel, but the property is good. Just good, but char my, because you are in Lapland! Very pricey suites, but have their own saunas. All the dinner spots are just in seconds from the hotel entrance. Housekeeping isn't friendly and attentive, the room was cold. SC village is about 10-15 min and 20 euro drive.

  • Stayed: December 2013, traveled as a couple
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1  Thank alexzhdanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2014

My husband and I spent 4 nights there in January. The hotel is centrally located and very easy walking distance to many restaurants, shops and Arkticum museum. We were located on the 3rd floor. The rooms were large enough with small fridge and tea and coffee making facilities. There was free wi fi in the foyer however it was very slow and hard to connect.

Breakfast is plentiful however it was very busy and extremely hectic. I would recommend this hotel, while we were there it was full of families as you would expect at that time of hear so,there was lots of noise and kids running everywhere.

  • Stayed: January 2014, traveled as a couple
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Thank holidaysrgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

The central location of the hotel makes a great choice for those who are visiting Rovaniemi for the first time. From Rovaniemi airport we took one of airport shuttle buses, outside the entrance to our hotel. We asked the driver for the stop for our hotel before we got on and paid our fares using credit card when we got off. He was helpful and unloaded our luggage for us.The shuttle bus stopped right outside the hotel main entrance so we didn't have to drag our luggage through the snow!

We were checked in by friendly and helpful staff and our first impression of the hotel were lovely and feeling very Christmas like already because of all the decorations. A little bit disappointed that they only provided free wifi at the lounge but not in the room! We booked a superior room and it was clean and spacious and the beds were very comfortable too. There were coffee and tea making facilities! A great view of the bridge from the room too!

Breakfast finished at 10:00 am during the week day!
We missed it by 4-5 mins and a senior staff told me there were no more food or coffee! Then guest was let in because she said her friends were already there! One of nice and younger staff told us to go down to the cafe in the shopping mall to grab something to eat, better than an emptied stomach, and we were in a rush to catch the bus to Santa Claus Village anyway.

We came back to the hotel around 11:00 pm and found that house keeping didn't tidy and clean our room...no clean towels...! Contacted reception and they were very nice and apologetic and offered us complimentary mini bar...etc. We thanked her and asked to speak to the manager but he was only available in the morning! No duty manager?! It wasn't her fault plus the hotel was very busy and fully booked! We just excepted the clean towels.

The following morning I spoke to the manager and he apologized and that was good enough for us. Having said that I felt that the hotel should have had a duty manager on duty that night!

Room Tip: High floor and ask for their Superior Room with nice views of the bridge
See more room tips
  • Stayed: December 2013, traveled with friends
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1  Thank Lipsytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santa's Hotel Santa Claus

Address: Korkalonkatu 29, Rovaniemi 96200, Finland (Formerly Clarion Hotel Santa Claus)
Location: Finland > Lapland > Rovaniemi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Rovaniemi
Price Range: $155 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Santa's Hotel Santa Claus 4*
Number of rooms: 169
Official Description (provided by the hotel):
Modern and Finnish in style set in shopping mall complex in the heart of town near the river; 2 km from the railway station. ... more   less 
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Also Known As:
Clarion Santa Claus
Clarion Hotel Rovaniemi
Claus Hotel Santa
Santa Claus Hotel
Clarion Rovaniemi
Rovaniemi Clarion
Santa's Hotel Santa Claus Rovaniemi, Finland - Lapland

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