Been there with friends for winter activities .. liked the villa it's spacious great size.. the hotel staff is very friendly .. the breakfast buffet need some improvement .. some noise from near by construction. Other than this it's a good hotel More
ScandicHotels.com
Booking.com
We stayed at the Aurora Suite for 2 nights. The suite is very beautiful with great location within the forest and good amenities such as private sauna and fireplace. It was warm and very stylish. It was a pleasure to be there. However, for that price I would expect a better service in terms of the following:
-First of all the reception closes at 23:00 which means that after that time you can't have anything in case you need something.
-Also, there is no cleaning service provided, therefore if you need toilet paper, shampoo or whatever you will have to call reception during working hours to bring you. -Breakfast buffet had a good variety but both days food was not fresh. Pancakes, donuts, bread and even fried eggs looked like they haven't been cooked on the same day.
-Finally, the hotel offers transport to the airport in the price of 20 euro per person. However, if you get a taxi at the entrance of Santa Village (there is a taxi stand by the entrance of Santa village so you don't even have to pre-book one) the price to the airport is not going to exceed 15 euros in total!! You would expect that the hotel might charge you for transport but more than double the price of a normal taxi (and for literally 5 minutes drive) is quite unreasonable.
Therefore in general I would say that the apartment itself is very good but for the price paid (£400 per night) you would expect services provided to be a bit better.
Dear ChrysaG24:
We are grateful to both your compliments and comments in details. The areas that you kindly highlighted have been taken into consideration and we will spare no efforts in enhancing stay experiences. Despite this experience, I’m happy to read your compliments about our spacious suite with private sauna and fireplace. We hope that you will give us another opportunity to go beyond your anticipation.
Best Regards,
Melody Wu
Guest Relations Manager, Nova Skyland Hotel
Tähtikuja 6 | 96930 Arctic Circle | Lapland | Finland
E: melody.wu@novaskyland.com
Once upon a time there was a family from far Cyprus who went for a visit to Nova SkyLand hotel located in Santa Claus village. Until get there the experience we had with flight delays was unpleasant but once we got there, we were sure we were going to have a hell of a time. A very polite girl named Saana Rintala was waiting for us at the hotel reception despite the fact that she could have gone home. Hope all hotels have such a nice and polite people. So Saana, went with us in our room, explained very clearly how everything works, and she made sure we were going to survive the freeze!! And thats what we did, we had a fantastic time around hotel area, in hotels’ restaurants and facilities and it really felt like home thanks to the people over there. Despite the cold, people there were warm and polite something easily noticable. The experience in the hotel and generally in the surrounded area was like a fairytale. It is said that fairytales are fictional but this one was far more true. Highly recommended if you are intrigued to feel how a real fairytale feels like!
Thank you,
Antreas Petrides (itsandrez.p)
Dear Antreas Petrides,
It is so delightful to see the phrase you used ''Once upon a time'' which usually starts of children’s stories in your 5-star review. Your kind words warm Ms Saana Rintala and us here in the cold weather at the Arctic Circle! It is always a proud moment for us to hear how much our staff made you enjoyed the moment in Nova Skyland Hotel. I will pass on your thoughtful sentiments to our distinction staff Ms Saana Rintala. Nonetheless, I am glad to hear that your overall stay with our services was satisfying.
We look forward to welcoming you for another stay soon, here in our haven for the well-travelled.
Best Regards,
Melody Wu
Guest Relations Manager, Nova Skyland Hotel
Tähtikuja 6 | 96930 Arctic Circle | Lapland | Finland
E: melody.wu@novaskyland.com
The cabins are superb and even have a sauna which is excellent to warm up after walking around in -18C temperatures. It is close to Santa and other activities (snowmobiling safaris). The staff were courteous and accommodating .
Dear Bearjac,
It is always a proud moment for us to hear how much you enjoyed the Nova Skyland Hotel, especially our perfect location. Your experience is precious to us. It seem you enjoy a lot of riding the snowmobile in the beautiful winter scenery. We would cherish the opportunity to have you back with us. We look forward to seeing you soon.
Best Regards,
Melody Wu
Guest Relations Manager, Nova Skyland Hotel
Tähtikuja 6 | 96930 Arctic Circle | Lapland | Finland
E: melody.wu@novaskyland.com
This place is a long, long way from anywhere. But totally worth the effort. The hotel is excellent. Clean, well appointed, wonderful staff, and perfectly located behind Santa’s village. Don’t hesitate. Just go.
Dear TJP1967,
Thank you for your valuable review which helps millions of travellers to plan their next perfect trips to Santa Claus Village. We appreciate your remarks and recommendations on our services and facilities, especially your expression of ''Don’t hesitate. Just go.'' Hope to welcome you back shortly.
Best Regards,
Melody Wu
Guest Relations Manager, Nova Skyland Hotel
Tähtikuja 6 | 96930 Arctic Circle | Lapland | Finland
E: melody.wu@novaskyland.com
I'll start with the good, the bad was so bad. The "Forest View Villa" (actually an ugly view of a building site) was comfortable enough inside, and the sauna was a nice extra. The location is great for kids wanting to discover Santa's village - once you've negotiated your way out of the construction zone.
BUT, €645 a night for a 1-bed / 1 sofa-bed family "Villa" with a view of a building site? It's only once you've checked in that you release what an horrendous rip off this is. For some context, you can stay at Raffles or the Victoria Falls Hotel for less. And the Nova Skyland is certainly neither of these.
And, at such an exorbitant price, you'd think they could stretch to a midday check-out rather than 11am. I know the hotel management will say they're at full capacity and need time to change the rooms, but at that price level and profit margin, when you're bandying around the word "Luxury" so much, why not hire extra staff to do the job? If guests want to sleep-in until 9am because they're on holiday, perhaps enjoy a leisurely breakfast and then maybe a pre-departure sauna, well, you simply can't do these things, then pack for a family of four before an 11am check-out without tons of rushing and stress.
Finally, the restaurant menu appears to have bear and reindeer on it. I don't know if bear is a mis-translation, but I was under the impression that bear were endangered in Europe. If they're farmed bears then, as a pragmatic vegetarian, I find that extremely problematic. In conclusion, while the staff were excellent, I see absolutely no reason to return to this hotel. Not that this review will make a jot of difference. Due to its location, it has a captive market.
Dear Ivan B,
It is disappointing to note that your positive impressions of the hotel were affected by issues which did not reflect the usual high standards of Nova Skyland Hotel is known for.
We completely understand how unpleasant the construction can be and are trying to accommodate our guests the best way possible. We hope you'll come to revisit us once the renovation is complete. However, we regret to hear that you don't like our restaurant menu appears to have bear and reindeer. Our team did work very hard to make a better menu than the last. We wanted to introduce the Local ''Lappish'' cuisine to guests. Finns were promoting the importance of eating wild, natural. Sami cuisine some dishes are made of bear, most dishes are made of reindeer meat, and it is a common food in Lapland. However, we hope you like our vegetarian option, for this season 18/19, we have ''Bolete mushroom croquette with miso seasoned eggplant and silken tofu'' which received a lot of good comments.
Despite this experience, I’m happy to read your compliments about our comfortable accommodation and service. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and relaxed atmosphere. Be assured that your comment has been taken into consideration and your feedback will help us in improving. Please feel free to reach out to me directly at melody.wu@novaskyland.com if you have additional information to share. It would be such a pleasure to welcome you back to our new and improved hotel personally!
Best Regards,
Melody Wu
Guest Relations Manager, Nova Skyland Hotel
Tähtikuja 6 | 96930 Arctic Circle | Lapland | Finland
E: melody.wu@novaskyland.com
