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All reviews rocking chairs finnish culture aurora zone northern lights aurora experience bed apartment ice fishing peaceful location frozen lake close to nature reindeer safari snow shoes two adults and two children perfect stay finnish sauna minute drive snowmobile tour
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Reviewed 4 weeks ago via mobile

Let me start by saying that the grounds are stunning, the staff are all extremely friendly, and the cabin we had was super cute.
The reason for my three stars is that it’s not clearly communicated that when you come here in the summer a lot of the services aren’t offered. Mainly, this was a struggle with the shuttle not being available. It didn’t help that the kitchen is going through a renovation so they weren’t serving lunch and dinner as their website indicates that they do. Combine the no access to food later in the day with no availability of a shuttle and you get lots of extra, unexpected cab/bus fares.
Additionally, our cabin wasn’t cleaned during the day even though we left the “please clean my cabin” sign on the door. That left us with no fresh towels for the next day.
Less of a big deal, but it might matter to someone, is the time limit on hot water (20 minutes) and the fact that it takes 2 hours for it to reheat. My husband and I ended up with a routine of one of us getting a shower at night and the other in the morning which worked out okay. It’s part of the more rustic package out here and it wasn’t too much of an inconvenience.
Again I want to reiterate that the staff have been so lovely to us. They were very apologetic about all the struggles and put together a lovely breakfast for us. They even went out of their way to pack us a breakfast the night before our early flight.
I can see how this place would be a must-go in the winter and hopefully we’ll be back one day to know. If you want to come here in the summer and you’re worried about accommodations being available just learn from us and reach out before booking so you know what you’re getting into.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank smb520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApukkaResort, Front Desk Manager at Apukka Resort, responded to this reviewResponded 4 weeks ago

Dear Mr and Mrs,

Thank you for your feedback, we really appreciate it. We have a lot to do to make the summer stay as memorable as the winter is. We are working on it. We are happy to hear our staff managed in the service and we are sorry the circumstances caused you trouble while staying. We have tried to change the information on the web channels but it seems they do not allow different contents for different seasons. We are also working on that right now to give more precise information before arrival.

I am sorry for the missed cleaning, that was totally my mistake. As training a returning staff it totally slipped from our minds. The limitation on hot water is our first step to sustainability. As all of the tap water is drinkable, also the one used for shower, we are not willing to waste it more than is necessary. Heating the water is also limited to minimum by choosing the tanks that allow 2 persons to take a short shower so by doing this we also save energy.

I hope you would have had time to try some of our summer activities, the lake Olkkajärvi by the side offers nice facilities for boating.

Thank you for letting us know how we managed to serve you. And we really look forward to see you in winter!

Kind regards,

Kati Nivala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile


First of all I would like to thank all the staff of appukka resort for the excellent hospitality. We were 3 couples visited appukka so we booked an apartment with 3 rooms .

The rooms were excellent with all the faculities you need in -25 degrees, with kitchen t.V .

It was my anniversary so one of the staff decorated the room as we went out for some night activities, she also arranged the cake . It was wonderful. Thanks you tiina.

There are lot of activities in the resort you can do, the resort provided the clothing and snow boots, this resort is located in good distance to the airport 25min I think. Zoo is 1hour and santa claus village is 15min.

Best thing if ur going as a group is book an apartment, so you can cook and enjoy, have drinks party and wake up to tbe magic of lapland beautiful snow covered trees and a frozen lake. Couples can stay in an iglo .

Breakfast was excellent and customer service in the resort was excellent. One of the best with friendly and humble people.

The receptionist were very helping, tour guides were lovely. We were luck to expereice extrem temperatures -25, snow storm and temperature reaching 0.

I would definitely recommend this resort to everyone.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank arsenalf2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2019 via mobile

We loved this resort & plan to return in the next couple of years ! Staff very friendly & helpful, nothing seemed to much trouble! We did the snow train, huskie slay & my personal favourite the snow mobile, it’s a must !! We also booked the sauna & jacuzzi on the last day !! Food was very good with plenty of choice, both breakfast & evening meals. Sadly we didn’t get to see the northern lights, but still enjoyed this fantastic resort & the location is truly breathtaking!! ☃️☃️☃️

Date of stay: February 2019
Trip type: Traveled as a couple
Thank DeanoST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApukkaResort, Mirka - Front desk team, Apukka Resort at Apukka Resort, responded to this reviewResponded April 9, 2019

Hi,

Thank you for taking time to write this super review!
Glad to hear you enjoyed your holiday with us!

We appreciate your feedback.

Best wishes to you and hope to meet at Apukka again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2019 via mobile

We stayed at Apukka resort for 2nights during our Finland trip. It is around 30minutes from Rovaniemi city centre and 15minutes from Santa Claus Village. The environment is unique and beautiful. It located next to the lake and we walked to the frozen lake. It is a wonderful experience. Unfortunately we missed to see the Northern Light on the first night we were there when we took Aurora Reindeer Safari. Nevertheless it was a great place for our family.

Date of stay: March 2019
Trip type: Traveled with family
Thank cecilia l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApukkaResort, Mirka - Front desk team, Apukka Resort at Apukka Resort, responded to this reviewResponded April 9, 2019

Hi,

Thank you for the wonderful review. We are glad to hear you had such a positive experience. We hope to welcome you for another visit to Apukka and hope that next time you will get to see Aurora Borealis :)

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Reviewed March 20, 2019 via mobile

This resort is located about 15min from the Airport. It is about a 5min drive to Santa’s Village. It has 3 ice cabins, some ‘hotel rooms’ and glass roof villas. They offer buffet breakfast, lunch and dinner and provides a many excursion. The staff is very helpful and friendly and made our stay wonderful!

Definitely reccomend a stay here!

Date of stay: March 2019
Trip type: Traveled with friends
Thank Leandri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApukkaResort, Sanna - Front desk team at Apukka Resort, responded to this reviewResponded March 22, 2019

Hi,

Thank you for the wonderful review. We are glad to hear you had such a positive experience. We hope to welcome you for another visit to Apukka :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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