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Reviewed December 10, 2018 via mobile

Amazing hospitality from the staff of Apukka Resort. They are super friendly, very knowledgeable, incredibly helpful and they all have a strong drive in giving the best experience!

Special mention to Saara, our guide for the Ranua Zoo visit. She shared a lot on the history of Rovaniemi and she knows a lot about the Zoo! (even the otter’s name) She makes effort to share as much as she can, and now, she is even learning how to guide in Chinese! My family and I enjoy her guide a lot!

Not forgetting the awesome receptionist, Juha, from the first day we arrived, he has been there to assist us in everything possible. From booking a taxi, to queries on the activites, to sharing about finnish culture (& of course how to grill the perfect sausages) and the list continues. His hospitality makes us really want to be back to Apukka to enjoy this magical experience again. Big thumbs up to him and all the other staff in Apukka Resort.

Highly recommended place to be in!

- Shawn Lim & family (Dec, 2018)

Date of stay: December 2018
Trip type: Traveled with family
1  Thank Lkmshawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApukkaResort, Front Desk Manager at Apukka Resort, responded to this reviewResponded December 15, 2018

Dear Shawn and Family,

Thank you very much for sharing your experiences. We are so happy to hear that all credit!

Your special tanks have been delivered to Saara and Juha. They are happy to hear that! Guiding and helping our guests is our pleasure and it is great to hear that you have liked that :)

We wish to meet you again in Apukka Resort! You are very welcome!

With Warmest Regards,
Juha, Saara and Anni!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2018 via mobile

This new resort is really lovely. Just built and operating efficiently for our family of 6. The Aurora cabins are cozy, and warm for everyday after playing in the snow. (Actually, we had to ask them to turn the in-floor heating down!)

The staff are super friendly, helpful and interested in making a great experience.

The location on the lake is beautiful. We really felt like we were in Lapland, though only 10 mins (or less) from all the activities we wanted to try (Santa’s Village & 15 to Arktikum).

The activities available on site were well-run by friendly locals.

Date of stay: December 2018
Trip type: Traveled with family
Thank ChiletoBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApukkaResort, Front Desk Manager at Apukka Resort, responded to this reviewResponded December 22, 2018

Thank you so much for this lovely review! We are happy to hear that you have experienced our Apukka Resort as meant to! Our staff is always happy to serve the guests with heart and it is great to see that you have felt it!

Thank you for your visit! And welcome again :)

With Warmest regards,
Anni - Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2018 via mobile

We stayed for 3 night in December 2 adults 2 kids in a cabin,

The cabins look lovely but aren’t hugely practical. There is nowhere to put anything other than coats, when you open the door the heat escapes. Underfloor heat is great, but very warm.

The staff were great. Being able to borrow all outdoor equipment is very handy, we had stuff but there stuff was better.

Good breakfast is a buffet, which is nice but same stuff everyday.
Lunch buffet no al carte options. Same thing for dinner that night.

We had limited snow and we went for the snow. It would of been better with snow, you can’t control the weather.

There are lots of activities to try. But this is an expensive location.

Would I go back? If there was snow then maybe, but when it’s snowing you don’t see the northern lights

Date of stay: December 2018
Trip type: Traveled with family
1  Thank Susan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApukkaResort, Front Desk Manager at Apukka Resort, responded to this reviewResponded December 21, 2018

Dear Susan,

Thank you very much for your constructive review.
Great to hear that you have liked our staff and services :)

About the Aurora Cabins, we have done improvements to make them more practical for families.
At the moment we serve wide dinner buffet with variety of dishes created of locally produced ingredients.
It is unfortunate to hear, if the selection was not for your taste. It is good to hear your opinion in order to improve :)

And yes, this year the snow arrived later than usual. Lovely to hear that you still enjoyed and would like to come again :)

Thank you very much for visiting us and welcome again!

With Warmest Regards,
Anni - Front Desk Manager

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Reviewed November 25, 2018 via mobile

The location was very nice, the outdoors area was beautiful, the rooms were very clean and good-looking at a very affordable price, WiFi was free, included breakfast was great, great attractions nearby. It was very close to being a perfect stay. But a very simple dinner buffet with only tap water to drink for me and my two children (4 and 6) cost us €87. I think that’s way overpriced, and had I known we would never have touched that buffet. Other than that everything was perfect.

Date of stay: November 2018
Trip type: Traveled with family
Thank Stein Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApukkaResort, Front Desk Manager at Apukka Resort, responded to this reviewResponded December 21, 2018

Dear Stein,

Thank you very much for your review.
We are happy to hear that you have enjoyed Apukka Resort. Your comments about dinner are important for us in terms of improvements.

Thank you very much for visiting us and welcome again :)

With Warmest Regards,
Anni - Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2018

For a while now I had wanted to say in a glass-topped cabin and was very excited when I read about Apukka in a travel blog post regarding Rovaniemi. Unfortunately, what we got was nowhere close to the luxurious experience suggested by the travel blogger or the price of the cabin.

Before getting into all of the negatives, a quick note about the positives. First, the food is excellent, especially the salmon we had at dinner one night and some blueberry-filled cookies that were available most days for breakfast. Second, they kindly allowed us to take our toddler to see a baby husky on our last morning before checking out. Third, our cabin had radiant floor heating--its only redeeming quality, but a much-appreciated one when the temperatures are below freezing.

But beyond that, this was the most disappointing hotel experience I can remember out of the dozens of hotels that I have stayed at in the past few years. First, our cabin did not have an anteroom for removing boots and other winter gear, unlike other cabins. As a result, it was nearly impossible to keep dirt out of the cabin. Third, although we were there for three nights, they never once cleaned our room. (They tried to make up for this by treating us to dinner after we complained, but we already had plans that evening.) Fourth, the fold-out couch in our cabin (which our toddler was to sleep on) was filled with pieces of crackers from a previous guest. When I raised all of this at check out, I was given an excuse regarding the failure to tidy during our stay that was inconsistent with our actual experience and our other concerns were not addressed at all.

Date of stay: November 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank HeidiC126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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