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“Good hotel but still needs improving”

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Radisson Blu Riverside Hotel, Gothenburg
Ranked #7 of 67 Hotels in Gothenburg
Certificate of Excellence
Paris, France
Level 6 Contributor
243 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
“Good hotel but still needs improving”
Reviewed August 15, 2014

The hotel is well located (there is a boat shuttle to go back to the "right" side of the city), the rooms and bathrooms are extremely comfortable. There is an enclosed parking space with lots of space! Wifi works correctly.
However there are several things we did not like about the hotel : check in was hectic, done in a robotic way by a young lady who delivered her speech extremely quickly in a bossy way, that left us aghast. She had forgotten to tell us that our room key was to be used as a badge to reach our floor in the elevator and she almost shouted at us when we referred back to her.
Other problem was in the dining hall were A/C was set on "freezing" and there was blaring music: we never managed to obtain satisfaction either for the first problem (understandable) or for the second problem (incacceptable: you want to dine, not be in a night club !).

  • Stayed August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank ParisandVenice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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951 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Cape Town
Level 5 Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 29, 2014

The hotel is new and modern and trendy! The staff are super helpful. We upgraded to business suite for SEK 200 per night and got al lthe additional extras like pay TV, in room breakfast and a bigger suite with NesCafe coffee maching. On the top floor is pools and a spa for use. Great view of the city. The location is the 'other side of the river' to town but there is a free ferry which takes 4 minutes to cross over the other side. The food and in house bar are great. Definately somewhere I enjoyed staying and would stay again. It is a bit far from town by car but the value, service, rooms and surroundings are worth it.

Room Tip: Upgrade to a business suite for the extra special service and space.
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  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bridgette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servicemanager R, Receptionschef at Radisson Blu Riverside Hotel, Gothenburg, responded to this review, July 30, 2014
Thank you for your kind words and your very nice review!
I'm glad you enjoyed your stay here with us.

Thank you!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 4 Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 29, 2014

We had a three-day weekend in this hotel and found it the perfect combination of a relaxing venue and a city destination that allowed us to have a wellness weekend and a city break all-in- one.

The design is very sleek and unusual, and the staff was friendly and helpful. Breakfast was delicious, with more options than I could try. The sun terrace, the sauna, and the hot tubs (both indoor and outdoor) on the 11th floor with views of the city are perfect for a weekend get-away.

The hotel is in a peaceful area outside downtown, but is actually very easy to get to - three stops on a bus from Central Station/ downtown (runs every 10 minutes) or two stops on a boat (runs less frequently, but provides great views).

The restaurant (Cuckoo's Nest) is amazing - it is very rare to find a combination of an excellent hotel and an equally excellent restaurant on the premises. We loved everything about this restaurant, from the menu to the wine list to the quirky interior design to the service.

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank lv6ph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servicemanager R, Receptionschef at Radisson Blu Riverside Hotel, Gothenburg, responded to this review, July 30, 2014
How wonderful!
Thank you so much for your review!

We are really glad you enjoyed your stay with us.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tomelilla, Sweden
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 21, 2014

Very good hotel with very nice rooms. Breakfast is very good and served in a very nice breakfast restaurant. When staying at this hotel don't forget to visit the spa at the eleventh floor, herre youtube can relax both outside as well as inside and spoil yourself.

Room Tip: Tip is to take the free ferry to the center of the town.
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  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Karl-Göran N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servicemanager R, Kundansvarig at Radisson Blu Riverside Hotel, Gothenburg, responded to this review, July 22, 2014
Google Translation
Hej Karl-Göran,
Härligt att höra att ni passade på att njuta av vår underbara wellness-avdelning!

Tack för ert fina omdöme.

Vänligen,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 21, 2014

It is busy family hotel, many children.
Out of the center - you have to take the ferry (2 stops) to reach the center, the ferries go infrequently. Can be a problem to reach the hotel after 22.30.
There is nothing to see near the hotel.
The breakfast choice is quite big, but the meal not tasty, queues for the coffee and juices.
The hotel itself is well organized, the best Radisson Blu I stayed (I stayed at 5-6 Radissons).

Definitely not for a romantic weekend.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Aleksandras L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servicemanager R, Kundansvarig at Radisson Blu Riverside Hotel, Gothenburg, responded to this review, July 22, 2014
Hi Alex,
Thank you for your review!
During the summer, Gothenburg is a really popular city for families. We are really glad to have them at our hotel to enjoy the beautiful surroundings, our restaurant and our wonderful wellness area.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kopavogur, Iceland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 21, 2014 via mobile

We stayed there for almost a week and loved the hotel. It is clean and nicely decorated. The staff was super friendly and helped us book tee time for golf. The location is nice and taking the boat to the center is no problem at all.
Definetely try the restaurant and the spa. The closets were a bit small and the shower curtain too short.

Stayed July 2014
Helpful?
Thank Umagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servicemanager R, Kundansvarig at Radisson Blu Riverside Hotel, Gothenburg, responded to this review, July 22, 2014
Thank you for your good review!
I am glad you tried both our restaurant, Cuckoo's Nest, and the wellness area.

You are more than welcome back to us!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
Reviewed July 18, 2014 via mobile

Got to the hotel at 11.20pm after a long drive from Oslo. Kitchen closed at 11 so had to take room service. Only thing available was a shrimp sandwich. Had to go out to find a take away for my young family at midnight. The conversation on the phone reminded me a bit of Fawlty Towers. 'So the room service menu despite being 24 hours consists only of a shrimp sandwich, how does it come? With a slice of bread and a slice of tomato'.

Hotel was clean but service just lacking in general. No one to help with bags. Check in desk understaffed. This hotel could be really good but just missed the target.
With

Stayed July 2014
Helpful?
Thank Hitchie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servicemanager R, Kundansvarig at Radisson Blu Riverside Hotel, Gothenburg, responded to this review, July 23, 2014
Hi,
Thank you for your review. I am sorry that you feel we did not live up to your expectations. I will take the matter further and report the issues to responsible persons.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Riverside Hotel, Gothenburg

Property: Radisson Blu Riverside Hotel, Gothenburg
Address: 4 Lindholmspiren, Gothenburg 417 56, Sweden
Phone Number:
Location: Sweden > West Coast > Vastra Gotaland County > Gothenburg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 67 Hotels in Gothenburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Riverside Hotel, Gothenburg 4*
Number of rooms: 265
Official Description (provided by the hotel):
Radisson Blu Riverside Hotel is located right on the waterfront in modern and flourishing Lindholmen in Gothenburg. The hotel offers a magnificent view of the harbour and the city. The area is tranquil, urban, relaxed and only 8 minutes by bus or boat to the Central Train Station, restaurants, shopping, culture and entertainment areas. Located on the top floor, the hotel's City Spa provides breathtaking views from the rooftop terrace. The gym contains an abundance of equipment to accommodate your fitness routine, and the 2 indoor spa pools with softer bubbles and sauna are the perfect places to release any stress. Those craving time outside can lounge in the hot tub or on a sun bed on the rooftop terrace while taking in the stunning city views. Please be aware of the age restrictions at the City Spa, 0-4 year olds are not allowed. Ages 4-15 are welcome in the company of a guardian during the day, 10AM-4PM. The hotel is located only approx. 30 minutes from Landvetter Airport. At the hotel, there are many options for parking. There is a locked and secure parking garage, a public parking garage and open air parking close to the hotel, for both cars and buses. ... more   less 
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