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“Nice location but bad service”

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Hotell Liseberg Heden
Ranked #45 of 67 Hotels in Gothenburg
GreenLeadersPlatinum level
Umea, Sweden
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice location but bad service”
Reviewed October 6, 2013

The hotell is located in the center of Göteborg. The room was clean, but rather small. The service was bad, for example, our room was not properly cleaned and despite our complains, the staff didn´t manage to fix it. We ordered room service breakfast one day, but this was only delivered for one person. In addition, when checking out they charged a higher price for the room service than we were told when ordering. The hotell didn´t offer us any compensation.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ErikAnnelie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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344 reviews from our community

Traveler rating
    47
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    95
    26
    9
See reviews for
106
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Sunnemo, Sverige
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 6, 2013

Service is splendid, but in overall the hotel gets a 3-star because the room is average (nice though to have the possibility to adjust the temperature yourself and the possibility to have free WiFi). Average breakfast, not much fresh fruit, really greasy bacon. All in all a nice hotel to stay in close to Liseberg, Svenska Mässa, Scandinavium and in walking distance from the Central Station. There is even a ICA-supermarket just across the street.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bartfysio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
200 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed October 4, 2013

We booked our room as a 'mystery hotel' so got a better deal on price so were perhaps expecting less than other travellers - I guess if we'd paid more than we did we might have been a little annoyed about the things that weren't as great as they could be.

The room we were in had a decent bed but, as the man who checked us in said, they had expected just one traveller rather than the two clearly stated on our booking. It didn't matter so much as the bed was plenty big enough for both of us though a little bigger would have been nice. Perhaps it's worth checking your booking has gone through correctly if it will be a problem if it doesn't.

The room was clean enough, though a bit cramped. If you're planning on spending a lot of time in it it may be better to upgrade to a bigger room. We didn't stay in much so it didn't matter too much to us. Ours was a room with an optional third pull-out bed which may have made the room feel smaller - it certainly would if we'd pulled the bed out!

The bathroom was a bit annoying - it was one of those split bathrooms with only a partial screen and you do end up soaking the entire bathroom floor when you shower - just remember to put a towel down beforehand and it won't be so bad. There were also two different shower-heads: one fixed to the wall that was way too high for a shorty like me, and another that could come off the (lower) wall holder it was in. Shower pressure was good in the lower shower but when shampooing or washing you have to hang it back on the wall while you do it, which is probably how I ended up soaking the floor every morning! Bit of a design flaw.

Others have said the hotel was noisy and hot - both of those things were sometimes true, but could be dealt with. We were in a room facing onto the main road but didn't hear all that much noise as the hotel is set back a little. We had to have the window open overnight as it still got warm despite being September - I didn't get disturbed by the traffic noise outside until the morning, when I was already awake anyway. My other half is a lighter sleeper but just made use of the earplugs we packed in case of noise!

There were builders working on the roof while we were there but they were on the opposite side of the hotel - I guess the hotel were trying to put people in their other wings. If noise bothers you it might be best to ask to be away from the building work.

In terms of location this is a great base from which to explore Gothenburg. Avenyn (shops, pubs and restaurants) is five to ten minutes' walk away, as is the Ullevi Stadium, and it's a ten to fifteen minute walk to the main train station and the city centre. There are some great restaurants nearby, trams and buses are near too. Really good location to get anywhere in the city.

Breakfast was very good, quite a variety and decent quality stuff. Better than a lot of other hotels. We were there midweek and there was no problem getting a table - it may be different at weekends.

The little bar was nice enough and always busy - my other half warns lager drinkers off the draught beer though, apparently not very nice. Best to stick to bottles.

Probably would stay here again, definitely would if they brought in air-con in the rooms, brightened them up a little bit and updated the shower fittings.

Room Tip: Courtyard facing rooms will be quieter, and it will be less worrying to have the window open to cool...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel-Aviv, Israel
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 1, 2013

Very nice Hotel. Chosen due to vicinity to Liseberg Amusement Park. Booked a Family room (travelling with our 2 kids) which was great. Very spacious and surprisingly quite room, as main road in vicinity. Kids were "upstairs" in 2 single beds (which was a further attraction). Breakfast adequate and met expectations.
All-in-all very nice establishment, child friendly and as stated ideal for the amusement park.
Definitely recommendable.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toonarmy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northallerton, United Kingdom
Level Contributor
236 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed September 19, 2013

Title says it all really. The rooms are small, the bathrooms more so. Cheap and nasty flimsy toilet seat looks like it would snap easily. Poorly made fixtures and fittings in the room as well. No air conditioning so hot all night. Extractor fan in room blowing all the time. The room I had was not very clean with remnants from previous occupants in evidence. Check in staff nice and friendly. I paid about £115 for a single room and then an extra 150 Kr to park my car which is absolutely disgraceful. The room was not value for money

  • Stayed September 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hepatacyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Gothenburg hotels

United Kingdom
Level Contributor
132 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 14, 2013

The hotel is situated in nice quiet location and was clean and well maintained. The room was basic but clean and comfortable, sleep quality was good and during my stay there was little noise or disturbance. Breakfast was nice and the selection was adequate and included hot and cold items. The only downside was the lack of air conditioning in the room although a fan was provided the room became quite warm. In addition no toiletries such as shampoo, shower gel or hand soap are provided just wall dispensers with a general purpose liquid, which for a 4 star hotel was surprising. The staff were courteous and pleasant and I would stay there again when in Gothenburg for business or pleasure.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WM-Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 12, 2013

I was happily surprised by this hotel, as other reviews weren't so generous. It is very conveniently located a short walk from the airport coach stop, which is very near the Liseberg amusement park.
The road it's on is quiet despite being quite busy, and the hotel is set aback from the main road and protected by a small garden. The building is 2 story high, so if you are on the first floor you have no-one above you! It was surprisingly quiet considering the amount of families with young kids, I honestly had no clue until I saw them all at breakfast. I walked everywhere during my stay, I found the location of the hotel was just right for my needs. There are a couple of supermarkets on the same road so you can stock up on goods at a reasonable price, and they are open every day from 9 to 9. The breakfast was very good and healthy, with an emphasis on organic foods. It could be quite busy during the week end, when you were advised to have it a bit earlier, and they were right, there were queues for the tables. The staff were very polite and attentive, I would definitely stay again.

Room Tip: On the first floor!
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank d0ra-expl0ra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotell Liseberg Heden

Property: Hotell Liseberg Heden
Address: 1 Sten Sturegatan, Gothenburg 411 39, Sweden
Location: Sweden > West Coast > Vastra Gotaland County > Gothenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Gothenburg
#28 Luxury Hotel in Gothenburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotell Liseberg Heden 4*
Number of rooms: 179
Official Description (provided by the hotel):
Hotel Liseberg Heden is situated in central Gothenburg close to the Swedish Exhibition Centre, the main street Avenyn and the Liseberg amusement park. The four star business and conference hotel is built around three beautiful patios with 179 rooms on two floors. We offer bright and airy rooms, flexible conference facilities and a popular organic restaurant in a personal atmosphere. ... more   less 
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Also Known As:
Hotell Liseberg Heden Gothenburg
Hotell Liseberg Heden Hotel Gothenburg

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