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All reviews nice hotel floor to ceiling windows tram stop top floor walking distance restaurants and shops great room great breakfast breakfast buffet city centre enjoyed my stay easy access liseberg amusement park business trip scrambled eggs gothia towers central station
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Reviewed May 7, 2019

If you're not looking for the best, just a place to crash and have breakfast, then this is as good as any other hotel. It's super close to Scandinavium and I think that's why it does so well. It is dated and feeling old and tired but because of the location, they'll never run out of guests. The reception staff did their job and that's about it, I felt like we were an inconvenience rather than valued guests, not the best feeling in the world. They managed to mess up our surprise for the kids in the room, which we paid extra for and they did not really apologize for the mistake, blamed it in having too much to do...
Rooms were okay, not the most clean, showers need to be bleached due to black gunk in the area between the tiles but I don't think that'll get done this year. Beds are old and tired, mattresses need to be changed.
The hotel was pretty full when we stayed there so the dining area during breakfast was crazy. If you wanted a seat you had to clear your own table and wipe it off, which we did. How hard is it for a hotel to look at how booked it is and get some extra hourly employed staff during the breakfast rush?
Overall a pretty good breakfast food-wise but the kitchen staff was just as "happy" to see us as the reception staff, meaning, they want your money but could care less about you.
Did not feel that welcome and will not be back, there is a more expensive hotel about a block away and I rather spend our money there as the service there is top notch. Will not be staying at this hotel ever again.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
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Review collected in partnership with ScandicHotels.com
Thank 985jsv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opalen S, Guest Relations Manager at Scandic Hotel Opalen, responded to this reviewResponded 4 weeks ago

Hi 985jsv! Thank you for your review and for your comments about your recent stay with us. I'm very sorry we did not meet your expectations this time and I very much apologize for you not feeling welcome in our hotel. This is not at all what we aim for and I will forward your comments to our hotel manager. I hope despite this that we will get the privilege of welcoming you back to our hotel again, next time you are visiting Gothenburg, so we can provide you with a much better experience of our hotel. Kindest Regards, Jessica Scandic Opalen

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Reviewed April 24, 2019 via mobile

Newly renovated hotel with easy access from the motorway and also easy access to the city center (walking distance). Nice rooms good sleeping quality. Breakfast is good standard Scandic. Is you bring your car to gbg this will be a good choice of hotel

Date of stay: April 2019
Trip type: Traveled on business
Thank Innino1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opalen S, Guest Relations Manager at Scandic Hotel Opalen, responded to this reviewResponded April 25, 2019

Hi Innino1! Thank you so much for your review. We are so happy that you had a great stay with us and that you enjoyed our room and our breakfast buffet. Great that you appreciate our parking areas. I hope we will get the privilege of welcoming you back to our next time you are visiting Gothenburg. Kindest Regards, Jessica Scandic Opalen

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Reviewed April 21, 2019

Location is perfect. You have to downtown Gothenburg, Scandinavium, Avenyn, Liseberg, and the trainstation within walking distance unless perhaps you're carrying heavy luggage. Everything else is easily acessable by the charming tramway or by bus. Just download the app and buy tickets. Room was good with a comfy bed and a generous bathtub. The staff we interacted with were cheerful and serviceminded. It felt like they genuinely cared. The breakfast buffet was really, really worth the reasonable price for the stay.

Date of stay: April 2019
  • Trip type: Traveled as a couple
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Review collected in partnership with ScandicHotels.com
Thank Culture07200538681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opalen S, Guest Relations Manager at Scandic Hotel Opalen, responded to this reviewResponded April 25, 2019

Hi Culture07200538681! Thank you so much for your lovely review. We are beyond happy that you had such a great stay with us and that you liked our breakfast and our services. I hope you had sunny and fantastic days here in Gothenburg and we look forward to welcome you back to our hotel soon again. Kindest Regards, Jessica Scandic Opalen

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Reviewed April 20, 2019

I spent 4 night here and chose this hotel, because location was good and it is quite typical Scandinavian hotel, with very good breakfast. When I arrived the hotel, receptionist were not very friendly and I got the feeling, they didn’t want to welcome me to be a guest. I assumed the reason for this was that I spoke English, not Swedish. I was little confused about this issue. There were 4 person behind the desk and three of them just run away. Luckily one of them did speak English and I got my check-in and room. Room was nice quiet. I didn’t like the Sauna, it was not hot enough for me.

Room tip: Upppe floors have wide windows and good views to the city.
Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
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Thank Mikko H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opalen S, Guest Relations Manager at Scandic Hotel Opalen, responded to this reviewResponded April 25, 2019

Hi Mikko! Thank you so much for your review and for your comments. We are so happy that you had a great stay with us and glad that you appreciated our breakfast. My sincere apologizes for the service and welcome in the reception, this is not at all the welcome we want to give our guests and I will immediately forward your comments to our front desk manager. This behavior is not acceptable and we will take actions directly. Thank you for your feedback and I wish you a fantastic weekend. Kindest Regards, Jessica Scandic Opalen

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Reviewed April 19, 2019

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Opalen S, Guest Relations Manager at Scandic Hotel Opalen, responded to this reviewResponded April 25, 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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