Reception is open 8-12 Monday to Sunday. Is it??
Arrived at 10am on Saturday to a closed hostel. Advised to dial a number if no one there. This just went through to the voice mail. So had to pay to store the bags at the train station. No return call from the hostel we went back at 2pm and tried the number again. Still no answer. Fortunately some of the other guests let us in and retrieved our key from the safe which was in an envelope with the door code written on.
Not impressed. Since leaving I have received an email asking for my card details to pay. I booked this through a reputable internet booking company (booking.com) and provided my card details as required. Sort out this problem yourselves. You weren't there to meet my needs when I tried contacting you.
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