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Reviewed April 19, 2019

Overall a beautiful resort with gentle local staff but unfortunately poorly maintained and not well managed. If we had paid 30 to 50 % less of what was charged, it would have been acceptable ! Definitely not worth the money ! The Wellness center is the weak point of this resort and the rooms are dated. The best was the food, it was truly amazing ! Breakfast was incredible and lunch & dinner were also very pleasant. The chef is really talented.

First, it is important to explain that when you book this resort, they ask you to pay 100 % in advance which was a bit surprising.

We booked 2 Detox courses for 7 days and 9 nights to be more relaxed (2 additional nights paid for on top of the package)

Arriving at the resort, we found the site incredible. The staff was welcoming but not very precise on the program we were to follow.

The rooms were dated, too many maintenance works took place and the wellness center was not properly managed even though the facilities were amazing. What a pity !

Rules within the resort were not observed at all times. For example, couples of times guests were on the phone in the reception of the wellness center and no staff told that a man talking very loud to stop using his mobile even though there are signs telling people to refrain from using mobile phones in restaurants and other lounges. Also 2 people were using their phone for over an hour during dinner time , taking photos and posting on social media with all the notifications sounds on. Maybe they were social influencers invited by the hotel as the staff didn’t seem to care ?

Do not expect to go for a swim in the sea, the water is very shallow and the sea floor is muddy. Also there are tides so sometimes there is no water at all unless you walk all the way to the reef.

Too many maintenance works were taking place at the same time at the resort. We wondered why we were not informed when we booked and also when we checked in ? Why no compensation was offered to the guests, not even a gesture ? Various Sala roofs near the swimming pool & beach restaurant were being renovated all week (drilling and knocking sounds during meal times).

There were also maintenance works by the lap pool on Monday that week.

One thing we found most annoying was the great number of golf carts driving around the resort at all times. we were constantly stepping aside of the main walking path at least twice on each way to the restaurant or reception.

About the Wellness Center :

The main disappointment came from the Wellness center, it was not running smooth and made us very stressful during our stay.

Vegan Protein drinks are available but we only found out on 4 th day by chance after doing the colon therapy. When we checked for the Detox program or saw the doctor they should have asked us what type of Protein Drink we should be served.

During our time there, 2 steam rooms were out of order for almost 5 days.

One day after coming out of infra red sauna, I took a shower as usual and once out of the shower my pyjamas were gone. had to come out wrapped in a towel . Unpleasant.

On one day we went for separate treatments my wife & I only to find out when we arrived in the infra red sauna that they booked us together in the same tiny room. while they asked us if we would like to have massage in the same room or separate room they do not ask couples about infra red sauna if they like to be together or separate.

Once the infrared sauna had a strong smell of cleaning product, they put me directly in the room amd immediately came out with skin burning sensation , what is the point to take a detox course if we get intoxicated with cleaning products? they need to allow enough time between the guests session to clean and ventilate properly. Not professional.
Also the showers were not cleaned after infra red sauna. There was a horrible shower booth full of fungus on the walls, how can it be possible ?
We ended up really doubting the hygiene.

Some treatments are not up to the standard. A disappointing acupuncture session lasted only 30 mns while 75 mns were charged. The rest of the time was spent by the practitioner to talk bla bla even though we had filled in a form the night before and told him we had already experienced acupuncture.

Would like to say that I did a Reiki treatment which was excellent. The woman called “Sheena" was really professional.

But overall the Practitioners/Doctors working at the Wellness center are not professional enough, they need to improve their knowledge since nowadays all over the world many practitioners are qualified to offer detox courses and they permanently improve their knowledge. There are many resorts now offering this kind of course , so maybe it is time to step up if they really want people to keep coming.

Also the schedule set by the center seems too tight for the staff to be able to offer a pleasant experience to customers. They do not seem to have enough time to clean the treatment tables and the red sauna cabins & showers

The manager of the wellness center seems to be driven by performance than interested by the customers. We noticed him at several times walking to the office but never stopping to talk with clients in the reception of the Wellness center.

The Wellness center should be better managed , it is the weak point this resort.

Room :

Superior suite sold for 60 m2 but apparently the terrace seems to be included since the room/bathroom is about 45 m2 / check info
The room was dated , there were gaps in the sliding doors (insect crawl in from there).
Very noisy rooms and we could not have a good sleep during the whole time.We could hear all the rooms around us (guests closing closet doors, pulling chairs and closing toilet doors and walking around) from top to right and left. Bad noise proof isolation all over.

What is the point to spend so much money to do a wellness program if you can not sleep well .

Also the Air con was noisy even when on low speed. They should change it or maintain it better.

Mosquitos spraying around the resort happened 3 times during the week . It is very noisy and unpleasant.

On important detail : The fruits offered daily in the room don't take into consideration the fact we are on detox program (pear & kiwis served) . not professional enough

Room cleaning service was uneven : The room was not done even though the service sign was on door from 8 am onwards , back to the room at 1 PM on after lots of treatments to witness this was very unpleasant. It happened twice in a week, even we mentioned it to the reception.

The manager was new (arrived 1 month we were told) but seemed to care about client remarks and comments.

Something that I still do not get : They sell a 7 days / 7 nights package for detox course but how can one complete a full 7 days detox course with only 7 nights ?

I would suggest to offer 8 nights so guests can complete the course

Sorry for the long review, I hope it is useful to others

Room tip: top floor rooms are more quiet as you do not need to hear the people walking on top
Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
10  Thank fab68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kamalaya-Koh-Samui, General Manager at Kamalaya Koh Samui, responded to this reviewResponded April 22, 2019

Dear Fabrice Vitali,

Thank you for sharing this detailed review which features numerous constructive points that we will take on board to help improve our services, and other comments that we politely acknowledge.

We truly regret that your personal expectations were not met on this particular occasion.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2019

What a truly magical place. The grounds are beautiful, service impeccable, food amazing and wellness center excellent.
As part of the 7-day program, you're met at the airport. Chilled refreshing towel and bottle of water awaits you in the car. My luggage didn't make the Bangkok transfer but that wasn't a problem - wellness center pj's were provided at check in to give me fresh clothes after the long flight. I was greeted by the resort manager - Peter, who explained the concept of the resort including the digital detox drive: 1hour free WiFi is included (or you can pay extra for more if you want) and there are 2 computers in the Library which you can use.
The Hillside room was adequate. There was air con plus a fan. The room was clean, with a large comfortable bed. You have a pillow menu if the provided ones don't suit you.
The grounds are stunning. The resort is nestled into the environment with quiet areas dotted about. The beach is very clean and the bay is very peaceful. There was always a free sun lounger whenever I had time to grab some beach time in between my sessions.
The Wellness Center is fabulous. All the team there are friendly, knowledgable and exceedingly helpful. You certainly get exercise going up and down the various steps to the different treatment rooms. What's more the view from the Center is inspiring - restorative in itself. The goal of the center is to ensure you leave feeling healed. So if certain elements of the package don't suit you there's flexibility to swap in/out different treatments. I certainly left feeling better prepared, more informed and rejuvenated. In addition to your own program there are daily activities which you can join including yoga, Qi Gong, meditation, sessions by visiting practitioners and lots more.
There are two restaurants. The main one for breakfast and dinner as well as the cafe for lunch. In the main restaurant there is a communal table for those who want to mix, be it solo travellers or couples. It's a great way to meet different people with lots of laughter thrown into the mix. The menu is extensive - what a selection, spoilt for choice. The attention to detail for dietary requirements is breathtaking. The food is simply fabulous and oh so healthy!
The hotel staff are wonderful - be it at the restaurants, reception or at the beach. Attentive, courteous and friendly with a good sense of humor. Definitely the best I've come across in recent years.
I can certainly understand why people return year after year. And I will, no doubt, be joining them. I can't recommend Kamalaya highly enough.

Date of stay: April 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
4  Thank Dutch_Anglo_Couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 8, 2019 via mobile

We decided to have a look at the hotel as it’s close to our villa. We were taken on a golf buggy tour and shown a sea view room and the pools. The room was OK and deliberately no TV as the hotel markets itself as a wellness centre with peace and quiet. The room had beautiful teak furniture. We stopped at their lunch restaurant and shared four spring rolls and had coffee and melon juice. Relaxing zen music. The owner of our villa said they have three staff for every guest so waitresses hover to ensure you have speedy service. We were served by at least five waitresses; table napkin, cutlery, snack, water, coffee and melon juice. All served by different ladies. All were lovely dressed in yellow hotel clothes and were particularly sweet. We had a cosy table in a little thatched sala overlooking other swimming pools and fish ponds and the immaculate beach. When we paid the bill of Bht 670 a golf buggy was summoned to take us back to reception. If you want to pay astronomical prices to get “well” and de stress this is the place for you.


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Date of stay: February 2019
Trip type: Traveled as a couple
1  Thank BobH764
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 19, 2019

What a find, a very well run hotel and spa, good accommodation, good food and excellent facilities. Didn’t miss the TV, supposed not to have phones at the table but some did, no beer or wine for a week, didn’t think we could do it but with all the delicious drinks on offer it was easy.

Date of stay: February 2019
3  Thank PamJM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 10, 2019

Kamalaya, is a beautiful, relaxing and a healthy retreat.
I spent 5 days there in December last year and I did not want to leave. I got massages, (3 different kinds) I took a yoga class and many other classes. The food was fantastic, and very healthy. I want top go back but stay longer next time. The whole area is very beautiful and well maintained, and every body on the staff is very friendly and helpful. I had my own villa with an outside bathroom, with walls only and no ceiling, nice but I would prefer an indoor bath as the bugs at night were annoying when using the bathroom.

Room tip: Chose a villa
Date of stay: December 2018
  • Trip type: Traveled solo
    • Sleep Quality
    • Rooms
    • Service
2  Thank Don T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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