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“Excellent!!”
Review of Shiva Samui

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Shiva Samui
Certificate of Excellence
Reviewed July 2, 2013

We stayed at Samui Beach Village - Villa Baan Chang from 27th June to 1st July. We were a family of 10 and we had an amazing time at the Villa. The services were all perfect right from pick ups to the day we left. The staff at the villa especially Ellie were very helpful and we were well taken care of.
The highlight for us was the private pool we had to ourselves at the villa and all the appliances at the villa were working in perfect order.
We have many happy memories of this trip and we cannot thank the staff at SBV enough! Cheers and hope to see you guys soon!

  • Stayed: June 2013, traveled with family
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1  Thank Adonis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, Manager at Shiva Samui, responded to this reviewResponded July 11, 2013

Dear AdonisA

Thank you for such a lovely review! We are so pleased that you and your family enjoyed Baan Chang and Samui Beach Village.
We pride ourselves on 1st class service and our staff are happy to assist with anything and everything to ensure your stay is full of wonderful family memories which are priceless.

If you find yourselves in Koh Samui in the future please stop by and see us!

Kind Regards,
Phil Dunlop
Operations Manager

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367 - 373 of 665 reviews

Reviewed June 24, 2013

We stayed here from 8 June to 12 June 2013. We booked this villa as the pictures on the website showed a nice private beach on the resort.
When we arrived at the resort, we were a bit surprised that there was no proper lobby but just a small office. There was a total lack of welcome upon arrival and it was obvious that there was a staff shortage and the manager appeared very flustered.

After waiting for almost half an hour, we were finally brought to our villa.
We rented a 3 bedroom villa which was quite nice and spacious.

The biggest disappointment was the 'dry' beach which was more of a mud flat. There was no water coming into the beach at all. So if you are thinking of a nice vacation on the beach, this is not the place! The pictures on the website are misleading!

Food at the restaurant was average.

This place is also too far from Lamai and chaweng town itself, so ended up spending alot of money on taxi rides. each trip cost at least 700 baht, and all the rides were more frightful and dangerous than roller coaster rides as there were too many reckless drivers on the road.

Overall, Samui Beach Village is a let down and don't be fooled by the pictures on their website.

Room Tip: Don't bother with oceanfront villas as the beach is a mud flat.
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  • Stayed: June 2013, traveled as a couple
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3  Thank Soosg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, Owner at Shiva Samui, responded to this reviewResponded June 25, 2013

Dear Soosg,

Thank you for your review, ordinarily we take all the reviews from our guests very seriously, they form valuable feedback and assist us in continually improving the experience we provide to our guests.

In this case, I find it difficult to separate constructive feedback from what is misleading and in some cases completely untrue.

Samui Beach Village is situated on a beautiful, private, white sand beach with safe waters protected by a natural coral cove and as stated below by the previous reviewer 'The sand on the beach was just amazing and we loved long walks on it.'

On arrival all guests are greeted by our guest services team in a beautiful outdoor reception Sala with welcome drinks and a cold face towel, for early arrivals we offer the use of our Spa facilities to freshen up and enjoy every minute of their vacation. Only in the event of inclement weather would you be invited over to our reception office to check-in. Our team of 77 staff are always eager to please and we receive nothing except praise for their attentiveness to our guests needs.

You arrived at Samui Beach Village off the morning flight, and our team work extremely hard to have your villa turned around and ready for you over 3 hours before your scheduled check-in time.

With regards to your other comments, Samui Beach Village is located a few minutes from the hustle and bustle of Lamai and Chaweng to where we offer a FREE complimentary shuttle service 4 times per day. As for the taxi fares, this is completely untrue, I have taken the opportunity to look at your bill and I can see only a single fare for 700 baht with the remainder being for half or less than half of this amount.

Regards,
Phil Dunlop
Operations Manager

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Reviewed June 18, 2013

We visited Samui in 18-22nd May from India and stayed in Baan Rim Haad, We had a wonderful time. It was our family holiday after a longtime and it was perfect. I must say the Villa was exactly as seen in the photos on the website. This is a modern villa and is owned by the boss himself (Phil). It was in excellent condition. Only the Swimming Pool was having a bit more chemical than needed, but that was sorted after running the pumps for a while.

The villa is right on the beach. The sand on the beach was just amazing and we loved long walks on it. The breakfast was good every morning with lot of variety. We met Phil a few times and he was a very friendly person and was always helpful. The staff was very friendly also as in whole of thailand.

The Resort is bit away from all the happening places of Lamai and Chewang beach and we wanted it that way as we were in a family group and having fun within ourselves. we made friends with local Tuk-tuk guy and he came to the resort whenever we wanted, this brought down our transport bills a lot.

We visited the local sites and the marine Park, was fun. But something needs to be done about the way Thailand treats its animals, the tiger at one of the waterfalls was badly handled and drugged.

On our last night the power went off for 5 hours and we were shocked to know that there was no generator backup. It was very disappointing especially because the neighboring resort (which was much cheaper) was blazing with lights. Its just not acceptable at the price we were paying. But did not complain too much as we did have a great 4 days stay and did not wish to ruin the same by arguments. but they need a power backup urgently.

We will surely visit this place again, we carry lot of happy memories.

Rj.

Room Tip: Go for the newer villas in the property.
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  • Stayed: May 2013, traveled with family
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Thank Rajan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, Owner at Shiva Samui, responded to this reviewResponded June 19, 2013

Dear RJ
Thank you for such a great review! It was a pleasure to spend time with you and your lovely family and we are delighted you all enjoyed Baan Rim Haad, it is such a beautiful villa.
It was really good to meet you and as we discussed, feedback is so important to the whole team.
We pride ourselves on 1st class service and our staff are happy to assist with anything and everything to ensure your stay is as relaxing as it should be.
Unusually, there have been a couple of power cuts recently in Koh Samui so we are investigating back-up generators for all the villas, at present we have backup for the Ocean suites and the Clubhouse Restaurant so guests can always have refreshments.

The team and I look forward to seeing you again on your next visit!

Kind Regards,
Phil Dunlop
Operations Manager

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Reviewed June 14, 2013

A group of 8 of us had stayed for 4 nights in Beach Village House. On the first night, we noticed that the A/C unit in the living hall was very noisy, the next morning, we asked the technical guy to check on it. Upon checking, we were told that the unit is faulty and would be repaired within a day, and was given fan instead. But, for the rest of our stay, we had to suffer in the hot summer heat with the A/C in the living hall. Only on the last day, upon much making noises, we were compensated through some goodwill gestures by the management. Furthermore, the jacuzzi pool was also not working. When asked, we were just told by the staff that the owner did not get it repaired and there is nothing they can do (not sure what kind of answer this is). This was meant to be a R&R trip and we had intended to visit the spa daily, but after trying out the spa services twice, we decided to give it a miss afterall. Given the relatively far distance the resort is located from the airport and Chaweng, and the many options in Koh Samui offers, I will probably give this a miss during my next trip.

  • Stayed: June 2013, traveled with friends
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3  Thank kwoong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, Owner at Shiva Samui, responded to this reviewResponded June 19, 2013

Dear Kwoong,

Thank you for choosing Samui Beach Village for your holiday and providing us with such valuable feedback. It was with genuine disappointment to learn one of the A/C units failed to operate as it should. Prior to check-in all appliances, equipment, lighting and AC units are thoroughly checked by our team, I recollect on your arrival you were extremely keen to get in the villa early and unfortunately by allowing this we seemed to have missed the A/C. We have now completely replaced the A/C unit, unfortunately we could only perform a temporary repair during your stay whilst the new A/C was on order. With regards to the Jacuzzi we are waiting for parts to be shipped over from Italy and it will be repaired as soon as they arrive.

Samui Beach Village is only 8 minutes from Lamai and 30 minutes from Chaweng and our experience from guests is that they are delighted to stay in this beautiful family safe paradise whilst having the convenience to explore the highlights of Lamai and Cheweng on our free shuttle service which runs three times per day...

We are surprised at your comments regarding the spa as we have a high number of returning guests who like to book the same spa packages time and time again. If you would like to provide me with any additional feedback on the spa I would extremely grateful so we can learn from your experience, please drop me a line at phil@samuibeachvillage.com


Kind Regards,
Phil Dunlop
Operations Manager

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Reviewed June 12, 2013

The main feedback has been left by my daughter after her June 1 wedding. I would like to add that the first impression of the villa was that it did indeed need a lot of maintenance. The photos do tend to show a newer looking Baan Sarika. In reality it is worn and tired. Sauna doesn't work. Spa bath doesn't work. BBQ disgraceful. A few of the air conditioners dripped water into the rooms. Sound system could be upgraded with a dock for iPod. Extra shower doesn't have hot water. The whole villa could do with an upgrade, but I agree also that after the initial first impression we settled in and found certain things didn't really matter to us. Very peaceful. The villa pool is to die for. All the staff were great. The breakfast each morning in the open air club house was wonderful. The security guard was always smiling and friendly (left him lots of alcohol etc we couldn't take with us. This is a really big complex and bear in mind that you will need to do a fair bit of walking to get to the reception and the club house from the beach villa. If this is a problem there are scooters for hire which you can fit 3 people easily. Legal in Thailand it seems. If the management fixed up these problems (which seem to be mentioned a lot in previous feedback) this would then become closer to the 5-star facility they say it is supposed to be. All in all we had a great time and the wedding went off without a hitch. Thank you to Debbie for making this the fairy tale wedding my daughter really wanted.

Room Tip: Can only give a tip on the Baan Sarika. If you want 5 star don't expect it from the building its...
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  • Stayed: June 2013, traveled with family
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Thank Annette O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

We booked a wedding package with Samui Beach Village from SA, months in advance for December 2012 and had a terrific experience all round from beginning to end.

From the very beginning each detail was taken care of - Debbie, our wedding co-ordinator was a super star. They arranged accomodation for our entire wedding party, and made sure not only the bridal couple but that all our guests were looked after as if royalty. Many of our guests travelled from far and wide to join us, and they made sure guests were transferred with little hassle. We booked a large villa on the beach for some guests from which our ceremony took place, whilst many others chose to stay in the suites right next door. All our guests loved their accomodations, and couldn't believe we were all right on the beach...

No request was too big or too small and we truly had a wedding of dreams.

A party of 20 arrived, and the day before our wedding the heavens decided to open - rain poured,and storms thundered around. Debbie eased my peace of mind before I could even begin to fret about our 'outdoor wedding & reception plans'. She made a Plan B that ended up suiting us FAR better than our original plan, and our entire day went off a hitch. I would recommend getting married at Samui Beach just for the ease of it all! Note that it stopped raining, so we still had a beautiful outdoor ceremony and we were outdoors for our reception but still under cover - just in case :) !!

Mind you it was so hot, we had guests swimming straight after the ceremony at the reception! We loved the relaxed, fun spirit of the wedding and the way Samui handled all our guests. Massive thanks over and over again :)

Our package included special treatments for the bridal couple, being massages / treatments at the onsite spa - we loved them, and a stunning villa, so imagine our surprise when we arrived and found we'd been bumped up to an even bigger more luxurious villa as they had renovations happening next to the one we were meant to stay in - I especially thought this was a pro-active, wonderful change of plans. We called room / restuarant service when we needed some refreshments and had the most amazing food there at all times. The breakfasts were out of this world - and all our guests raved about the wedding menu! My husband and I enjoyed the day after our wedding lying poolside at our villa, completely relaxed, we visited the spa and had dinner brought to us in our villa after. All in all, we wanted to stay forever!
I could go on for days about all the extra's - how Samui brought myself and my bridesmaids our breakfast in villa on the day, the spa treatments in our villa for myself and my girls, how Debbie beautifully decorated our tables, how stunning our cake, menu, cocktails, & wedding officiant was (note get Johhny - he is a kind soul and we loved his presence), how our photographer was so perfect - nothing was too much to ask at all. We had everything and more than we needed at once.

My Husband and I will be returning year after year to celebrate our wonderful memories at this place - Thank you Samui, Debbie and all those who had a hand in our special day - it really was a dream wedding. xx

For anyone considering a wedding here - do it, you will not be disappointed!!

  • Stayed: December 2012, traveled with friends
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1  Thank Tarryn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, Owner at Shiva Samui, responded to this reviewResponded June 20, 2013

It is reviews like yours that let us know everything little thing we do and our attention to detail is absolutely worth it - it is wonderful to make our customers happy and give them the holiday and in your case, the wedding celebration you were hoping for. It is such a huge responsibility fulfilling our guests dream weddings, all the staff are very keen to meet and exceed all of your expectations.

Debbie is a fantastic events organiser and has a keen eye for details and is fastidious about every wedding or celebration we host - as she is aware that it is the memories that will stay with you and your guests forever and so she aims to ensure that we over deliver to meet your dreams.

It really is great to hear such wonderful words about our village, the staff, the service and your experience and we want to thank you for taking the time to share it with everyone as we think anyone would love Samui Beach Village like we do. It was great to share your special day with you.

Thank you again...and it would be great to see you for your 1st anniversary and many more to come!

Kindest regards,
Phil Dunlop
Operations Manager

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Reviewed June 8, 2013

Had booked their ocean view rooms for a week, and here's my experience
The good:
Great staff extremely helpful!
Nicely made rooms
Great food, barbecue was great.
The bad:
Horrible location, the reception, restaurant was almost a kilometer from the room. (literally)
Maintainance urgently required, pool deck was broken, pool light was open, cockroach in the ac!
No eateries nearby and the resort would provide their own taxi (greatly overpriced)
Night time is freaky and lights had gone
Wifi stopped working
One local at the office kept passing snide remarks at my dad, really upsetting
We pre phoned our flight and left for bangkok in 4 days.
Place is ok if you plan on staying inside the whole time or if your renting a bike.
Otherwise personally at this price there is no shortage of options! Thanks

  • Stayed: June 2013
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2  Thank Yash24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shiva Samui

Address: 443/3, Moo 1, Laem Set, Ko Samui 84310, Thailand (Formerly Samui Beach Village)
Location: Thailand > Surat Thani Province > Ko Samui > Laem Set
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Specialty Lodging in Laem Set
Price Range: $125 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shiva Samui 4*
Number of rooms: 70
Official Description (provided by the hotel):
Shiva Samui, the new name for Samui Beach Village is a luxury beachfront villa resort in Koh Samui, Thailand. We offer luxury villas from 2 to 5 bedrooms each with private pools, daily maid service and everything you expect from a luxury resort. We also have 1 or 2 bedroom Ocean Rooms with beautiful Ocean views and the resort boasts a Clubhouse with Restaurant, Flood-lit Tennis Court, Fitness Center, Spa, complimentary Water Sports, a FREE Children's Club and more. Brand New for 2016 is our newly opened Beach Club, with a top class beach side restaurant, terrace, and stunning pool with jacuzzi and swim up bar for relaxing and unwinding day and evening. All with over 90 on-site staff and concierge hotel-style services. Ideal for a romantic getaway, a family holiday or your perfect beach wedding. ... more   less 
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Also Known As:
Samui Beach Village Hotel Koh Samui
Shiva Samui Ko Samui, Thailand

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