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Shiva Samui
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Reviews (683)
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415 - 420 of 683 reviews
Reviewed January 4, 2013

Let me start my review by saying we had booked and paid for 7 nights in an ocean room and we left after 3. Even though we were leaving so soon, on the day of our departure not one member of management came to talk to us and ask us why we were leaving - being in the service industry myself, I found this incomprehensible. Surely, you realise your guests are unhappy if they cut their stay short? During our stay, we saw two British people that we think were the managers, but they never came to introduce themselves or to chat to us. Having stayed at another resort in Koh Samui before this one which was owner-managed, we were sorely disappointed by the attitude here. The Thai staff are all very friendly though and also very helpful.

The main reasons we left this resort for somewhere else are:

- Cleanliness. The rooms themselves were not completely clean and we found the clubhouse to be really dirty and full of flies. The ladies room didn't have hand towels or anything.
- Attention to detail. There is no turn down of beds at night or any little special touches and the shopping list we required was not supplied to us in our room. This was extremely frustrating.
- Grounds. We found the grounds to be unclean, bits of paper or plastic bottles were strewn along pathways and the ocean rooms face a river tributary that washes up a lot of rubbish every day. This rubbish was never collected by the ground staff and could simply be picked up every day to ensure the river/beach area looks inviting - again, I feel this is a bad management issue.
- Ocean rooms are very small and look a lot bigger on the website. Also, the beds are extremely uncomfortable and very hard. They also don't technically face the ocean - they face a sister resort's restaurant, even though this doesn't show on the website.

Even though we have stayed in various big resorts around the world, this resort just lacked the basics for us, making it very average and certainly nothing special. There are much nicer places to stay on the island, as we have discovered.

  • Stayed: January 2013, traveled as a couple
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4  Thank Lynnie07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

We stayed SBV for 7 nights at the end of November with another family in Baan Chang and had a great time (despite the weather). The Villa was perfect for the two families of 4 where we had plenty of room to spread out. The staff (Toon, Benz, Lae just to name a few) are a real asset and go out of their way to help and make you feel welcome. The food in the restaurant was plentiful and varied with something for everyone.

Special thanks to Phil for his suggestions from a special meal at Rocky's to the friday night markets at fishermans village.

We are all looking forward to another holiday at SBV.

  • Stayed: November 2012, traveled with friends
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1  Thank mrdean13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, Manager at Shiva Samui, responded to this reviewResponded January 2, 2013

Dear mrdean13,

There is nothing better than reading a review titled 'we will be back'!

Wonderful to hear that the staff were helpful and you loved the food and everything else, as well as the recommendation of Rocky's and Fisherman's Village! The walking street market is great fun for food bits, trinkets and drinks as well as people watching.

Hope to see you on your next holiday and thank you for taking the time to write such a nice review!

Kindest Regards,
Phil Dunlop
Operations Manager

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Reviewed January 1, 2013

We just completed a wonderful 2 weeks in Ocean 7 & 8! Most relaxed we've been in a long time! This was the perfect spot for our family vacation. Best things about our stay were the location (quiet and away from the hustle/bustle), great food and the happy and accommodating staff. Thanks SBV! We plan to return again.

John & Anna

Room Tip: We enjoyed the Ocean Rooms but will probably try a villa on our next visit.
Stayed: December 2012, traveled with family
Thank AJCW57821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, Manager at Shiva Samui, responded to this reviewResponded January 2, 2013

Dear John and Anna,

2 weeks is the perfect time to ensure a relaxed holiday and Samui Beach Village is definitely the place to be if you are looking to unwind and forget about work and the daily grind.

It's wonderful to hear that the place, the food, the staff and everything else was as you expected and needed!

Until your next relaxing vacation!

Kindest Regards,
Phil Dunlop
Operations Manager

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Reviewed December 31, 2012

Thank you to all the wonderful staff accommodating the myriad requests of a 17 person family reunion with multiple arrivals, villas, and ages ranging from three months to - well to much older! A special thank you to Lift for all the coordination of airport pickups and filling requests that included finding a small Christmas tree for the children and turkeys to cook. Also thank you to Jet for arranging the off site activities The elephants were a hit! Please extend a special thank you to all the housekeeping staff and the restaurant staff, including James for arranging milk shakes by the pool for a large group of children who keep chaning their minds between chocolate, vanilla and strawberry. The inclusion of breakfast gave all the moms a relaxed way to begin a vacation day and the massage gifts were a treasured break for all.

  • Stayed: December 2012, traveled with family
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Thank j e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, Manager at Shiva Samui, responded to this reviewResponded January 2, 2013

Dear j e,

We were absolutely thrilled we could be a part of your 17 strong family reunion!

The staff are fantastic with children, and all guests and we are thrilled that they made your stay extra special....and we are even happier that the Mum's squeezed a bit of relaxation in with the breakfast :)

Please come back again soon....next family reunion?!

Kindest Regards,
Phil Dunlop
Operations Manager

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Reviewed December 26, 2012

Samui Beach Village is an amazing place for a family to spend an awesome vacation. The private villas with the private pools and the beach are incredible. Top that off with a staff that will make you feel like a king, and ATV rides, elephants, waterfall water slides, snorkeling and off roading and there is no better vacation. Enjoy it.

Room Tip: We loved Bahn Jasmine.
  • Stayed: December 2012, traveled with family
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Thank Aaron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, Manager at Shiva Samui, responded to this reviewResponded January 2, 2013

Dear Aaron H,

So glad you and your family enjoyed your stay with us as well as all the attractions Samui has to offer.

The staff do their best to ensure every guest stay is special and our villas and private pools really do lend themselves to relaxed and enjoyable holiday time.

Thank you again for your kind words and hope to see you sooner rather than later!

Kindest Regards,
Phil Dunlop
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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