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“Poor service. No frigobar”

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Scandic Grand Hotel
Ranked #10 of 15 Hotels in Orebro
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor service. No frigobar”
Reviewed June 24, 2012

The hotel is well located. Breakfast is good, but no room service, and no frigobar. Only a minimarket at the lobby. Not even water on the room. Gym with only few apparels, but clean and new. Hotel restaurant is not always opened, so you have to leave the hotel to eat eventually.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raulonbusiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
    45
    123
    101
    54
    18
See reviews for
75
90
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122
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • Danish first
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  • Russian first
  • Swedish first
  • Any
English first
Bristol, United Kingdom
Level Contributor
138 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed June 17, 2012

This was our fifth hotel in Sweden and our worst. In fact, the first hotel that fell short of delivering its product.
Reception was OK, with the receptionist friendly and helpful.
Parking is provided underground with a lift to the hotel rooms. Wi-fi included in room rate.
And once you step out of the lift to go to your room (we were on the 6th floor), that's when you realise that this place might not be up to the high standard we had previously encountered (and I'm talking 2 Best Western so nothing extravagant and a couple of others). The corridor presented as shabby (by Swedish standards and there was no 'chic' about it). The room continued this run-down appearance and delivered little: no toiletries (squeeze tubes of Lux soap and toilet paper was all), no tea/coffee making facilities, no bath mat. Every time nearby neighbours closed their door, our door rattled as if someone was coming through our door.
Two arm chairs was a bonus that failed to overcome the crappy appearance of the room.
Breakfast did not boost the hotel's rating: The cheese selection was good and that's as far as it went. The cereal selection was, in comparison to other hotels, below par. No fish on offer. Coffee out of a machine was rubbish (we've had coffee from other hotel breakfast buffets and it was good).
And the room cost more than Best Western rooms in other towns. If the room was two thirds the cost then I'd probably say it was OK for the price. As it was though: Very Disappointing. Go elsewhere.

Room Tip: Go elsewhere.
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank doingittough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Newcastle, Australia
Level Contributor
55 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 2, 2012

room and bathroom clean and comfy. brekky was excellent with swedish meal style,lots of choices. very happy with it. the hotel in the city centre and very easy to explore the city.recommended.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandy-lnhl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
V city
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2012

We visited Örebro this April, on a snowy day. The room at the hotel we got was renovated, non-smoking and on the 6th floor, which was reasonably nice. Furthermore, the hotel was very near to downtown, i.e., ca. a 3-min walk. The breakfast was as good as usual. In addition, we also borrowed an electric kettle (for coffee and tea use) from the reception, which was not available in the room originally.

Anyhow, the hotel locates in a nice location, with good facilities and nice service. And we enjoyed our stay in there.

Cheers,

L. M.

Room Tip: High floor, renovated and non-smoking.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luis-Mikael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halmstad, Sweden
Level Contributor
223 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed January 31, 2012

With my last visit in mind I requested a newly renovated room. I got one (634) on the 6:th floor and it was fairly new at least.

The staff in the reception was kind and helpful and the lobby bar looks inviting.
The small gym was packed with people so we headed for the jacuzzi and relax which was empty.

We did not try the food.

Room Tip: Get a rooms on the 6:th floor to enjoy this hotel
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Swede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
78 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed December 26, 2011

We had a double room with two separate beds which turn out to be 90 cm narrow. There is only a shower in the tiny bathroom.
There was no air condition in the room and it was difficult to adjust the temperature. The air quality in the entire hotel was very poor.

Room Tip: By beverage in the reception since there is no minibar in the room
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gresk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linkoping, Sweden
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 28, 2011

the hotel has got a sauna and a pool and a really cool lounge which is nice.
Wireless internet is included in the price (about 1-2Mbps measured speed).
No bathtub in my room =( Nice shower though.
Other than that the rooms are average but nice. No safe or fridge or teapot or anything like that. But it's certainly not a bad hotel. With some more amendaties in the and a bit refreshed interior in the rooms this would be a very nice hotel, right now the hotel in itself feels like it would deserv 4/5 but since the rooms are really not that great I will give it 3/5

I also do not have a double bed but rather a twin which really sucks when you're alone in the bed =)

The location is really central though. Just a 5 minute walk to "Central Örebro"

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Filip K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Scandic Grand Hotel

Property: Scandic Grand Hotel
Address: 21-23 Fabriksgatan, Orebro 702 23, Sweden
Location: Sweden > Orebro County > Orebro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 15 Hotels in Orebro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Scandic Grand Hotel 3.5*
Number of rooms: 221
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Also Known As:
Scandic Grand Orebro

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