To avoid any misleading, I did not stay with this hotel. However, I hope to do that in future, as I was very much impressed by their attitude towards the clients.
I booked this hotel (through a booking service) to overnight on my way to Rome, as I had 18-hours connection in Belgrade. From the very beginning, they showed the client care committment suggesting to pick me up at the airport for reasonable cost, which I agreed. And then - ooops - I lost my flight.
When I contacted Milena of Villa Forest to cancel the car transfer, explaining the reason, she generously offered me to cancel the whole booking withiout the no-show fee - that was generally not possible on such a short notice.
I had a similar case in Tallinn, Estonia, when my visa was delayed, but that 4 star hotel declined to return any cent of the prepaid fee.
I have such a good impression of the Villa Forest's attitude that I will certainly stay with them - and certainly go for Belgrade in the coming year.More
- Free Wifi
- Free parking