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“Perfect location for Stockholm”

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Sheraton Stockholm Hotel
Ranked #21 of 157 Hotels in Stockholm
Certificate of Excellence
GreenLeadersSilver level
NJ
Level Contributor
67 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
“Perfect location for Stockholm”
Reviewed December 5, 2013

We stayed at the Stockholm Sheraton for 3 nights in August, 2013. Although the hotel did not give us a free upgrade, we used points to upgrade to the Concierge floor, which was very nice. If you can book a Concierge floor level room, do so, it's entirely worth it. Breakfast was great, with even an assortment of deli meats and cheeses, and warm hard boiled eggs upon request. In the evening, hot hors d'oeuvres and again cheeses with fresh vegetables, fruit, etc. as well as complimentary beer and wine! Also very nice pastries, and of course, espresso round the clock as well as coffee and tea. The location of this hotel was superb, very easily walkable to Old Town which is a must (just over the bridge). And cabs are always available in front of the hotel at all hours. The rooms are large and very comfortable (we had 2 - one for our 23 year old daughter traveling with us) and of course, the heavenly beds were phenomenal. I liked that the beds and rooms were "American-style" - 2 queen bed, normally unheard of in Europe! In summary, a great location in a beautiful city! Don't miss the changing of the guard at the Palace, and the Canal Tour which really gives you a feel for this city of islands.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ejan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, December 10, 2013
Dear ejan,

Thank you very much for taking the time to comment on your getaway here at the Sheraton Stockholm hotel this past summer.

How nice to hear you had the possibility to use your points to upgrade the room to the Sheraton Club floor. Enjoying some quality time in the Sheraton Club lounge with a cup of coffee and a home made cookie is a delight. At the same time you can take a moment to connect to friends and family as we offer wifi for free in the lounge – very convenient.

The Sheraton Sweet Sleeper bed is one of the greatest beds ever and you can purchase it and have it delivered to your home. Please have a look at sheraton-hotelsathome.com or contact us and we will direct you. It is a fantastic bed!

The team and I are happy that you choose to stay with us and it is lovely to hear that you had a good time here in Stockholm. When it is time for a new visit, please let me know if there is anything special we can do to once again make you feel at home away from home.

All the best and warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,369 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 3, 2013

This hotel is in a central location and within easy walking distance of the old town.
Rooms were clean and good order.
Food was good and staff were friendly ,helpful and attentive.
All in all a good place to stay whilst on business.
Wifi was a bit erratic and slow at times otherwise I would have given this hotel five stars.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Humphreythebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, December 5, 2013
Dear Humphreythebear,

Thank you very much for your nice feedback and review.
It makes me happy to hear that you felt very good taken care of during your trip to Stockholm and us. It is always nice to hear that expectations are met and I promise we will look in to the wifi experience.

Hope to see you back soon. Please do not hesitate to reach out to me if there is anything special I can do for you.

Warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hellerup, Denmark
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 1, 2013

I can highly recommend this hotel when you are visiting Stockholm. Very professional personnel with very high service standards will meet you. A International Hotel with very nice rooms and comorfort. Situated in the central of Stockholm close to eve-rything.
Highly recommendable

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrBig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, December 4, 2013
Dear ChrBig,

How nice to take part of your fantastic review and warming words. It is a great pleasure to have you as our guest, and you are always warm welcome back to stay with us (your home away from home).

Hope to see you soon. If there is anything I personally can do for you; please do not hesitate to let me know!

Warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 26, 2013

Pros:
- location, location!
- big, comfy room
- friendly staff

Cons
- When I pay 250$ for a room (without breakfast), I do expect free wifi. This is 2013, Stockholm, a business hotel, Sheraton. Seriously.

Despite the good, definitely not coming back, for this simple reason.

Room Tip: 667 has no view really. I guess higher is better.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TanteSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, November 28, 2013
Dear TanteSam,

Thank you for your feedback on your visit to us here in Stockholm. We believe in providing great service and our dedication is to maintain, and constantly improve the guest experience.

Regarding the internet cost there is no doubt that we all have a need to be connected to work, friends and family. We are constantly reviewing the internet fee and as you mention the in room internet do still have a charge. I cannot promise when this will be reduced and therefore we offer free wifi in the entire lobby area. As a supplement we have six computers for free usage in the Sheraton Link, for the convenience of our guests.

Should you ever come our way again, please do not hesitate to reach out to me directly and I will personally make sure you feel at home away from home.

Warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
112 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed November 25, 2013

A couple of nights on business, perfect location, large rooms with good facilities and comfy bed. The negatives were small but for the price the breakfast could have been of a higher standard and some mornings it was very busy and extra rooms were needed. Another small thing was the attempt by reception to 'offer' a deal on wifi when they knew were on a conference which gave us free access, sneaky. If the price is right I would definitely stay if returning to lovely Stockholm.

Room Tip: Ask for a high floor to lessen the noise from the roads and get a better view.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JB30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, November 26, 2013
Dear JB30,

Thank you for taking the time to put your comments here on Tripadvisor. We appreciate all feedback, although we are a bit disappointed to learn that we did not fully manage to live up to your expectations this time.

As you mention the in room internet do still have a charge and I cannot promise when this will be reduced. As we are all dependent on being connected and keeping in contact with family, friends and work, we have decided to offer free wifi in our entire lobby area. At the Link@Sheraton, our connectivity hub, we have six computers for free usage 24/7.

Should you have a new chance to visit us, please do not hesitate to let me know.

Warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 24, 2013

The Hotel has very good location and is 5 minutes away from Arlanda express, big plus :-)
Nice and big rooms with very comfortable beds, a good gym and an assome breakfast.
Bottom line the best Hotel from my point of view. Very friendly staff and very helpful.

To add also one point " to be improved" the TV and the system to behind it is just anoying. No easy selection of channels no sleeper...

However TV is not the most important thing.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crumbs73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, November 25, 2013
Dear Crumbs73,

How great to see your feedback here on Trip Advisor! It is always nice to touch base with our guests, so thank you for taking time from your busy schedule.
I am glad to hear you feel everything works well and we are all happy to have you as our valued guest.

We have noted your concern on the TV set up,and will keep it in mind for our future discussions. If there is anything else on your mind, please do not hesitate to let the team and me know.

Warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviewed November 24, 2013

Stockholm Sheraton Hotel is simply Swedish hospitality at its best. I have stayed here 3 times in the last few months and will stay twice more this year. It is within walking distance of the central train station and very close to the main shopping street, Gamla Stan etc., but the attention to detail and in particular the professional courtesy of the staff set it apart from many other hotels I have visited in Stockholm for business and leisure. A frequent traveller to many hotels and cities in Europe I would not hesitate to recommend this hotel. Enjoy your stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PCJB2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, November 25, 2013
Dear PCJB2013

What a fantastic review! Thank you so much for your nice words and for taking the time to comment on your frequent visits to us here at the Sheraton Stockholm Hotel.

I am glad to hear you always have a great time with us. Our aim is to make you to feel special, and rest assured we will keep on focusing on our guests, offering great service. I would like to take the opportunity to thank you for your continuous support and loyalty to the Sheraton Stockholm Hotel.

Your comments have been shared with the team and we are all looking forward to seeing you back soon.

All the best and warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Stockholm Hotel

Property: Sheraton Stockholm Hotel
Address: Tegelbacken 6, Stockholm 111 52, Sweden
Phone Number:
Location: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Stockholm
#4 Spa Hotel in Stockholm
#12 Business Hotel in Stockholm
#13 Family Hotel in Stockholm
#17 Romantic Hotel in Stockholm
#18 Luxury Hotel in Stockholm
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Stockholm Hotel 5*
Number of rooms: 465
Official Description (provided by the hotel):
Connecting you to the Heart of Stockholm! Located right in the city center, only minutes away from the picturesque Old Town and the airport rail link, the Sheraton Stockholm Hotel is the ideal place to stay for anyone wishing to connect to the Swedish capital. The 465 rooms are among the most spacious in town, and each one has the renowned Sheraton Sweet Sleeper Bed, for a perfect night’s sleep. Many of the rooms offer breathtaking views of Lake Mälaren, Old Town or the City Hall. ... more   less 
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Also Known As:
Sheraton Stockholm
Stockholm Sheraton

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