Our family stayed here for 3 days prior to a Baltic cruise. The location is fabulous...within walking distance of Gamla Stan and many other sightseeing spots. The concierge was very helpful in making restaurant suggestions and reservations. They also were quick to point out the best walking routes for the sightseeing we were doing.
Check in was great! We arrived early in the morning after an overnight flight from the US. We expected our rooms to be unavailable that early, but we were pleasantly surprised to learn that 3 of our 4 rooms were already available. They also accomodated our request that our rooms be as close together as possible. The customer service at the front desk was excellent...everyone we encountered was friendly and eager to please.
The rooms were spacious and clean and the beds were very comfortable. One negative aspect about the rooms were the linens...they were worn and even had small holes in them. Also, the AC in one of our 4 rooms didn't work well. It struggled to keep the room cool. The AC in the other 3 rooms was fine.
The breakfast in the hotel was wonderful! Many different options on the buffet, and they would also prepare omlettes to your specific request. The breakfast servers were also fabulous! We were traveling with children, and the servers went out of their way to make sure we had a high chair and kids cup every morning. One server even went to the kitchen and brought out a whole plate of pancakes when she learned that one of our little ones really loved them.
All in all, this is a nice hotel that excels in customer service. I would definitely stay here again and would recommend it to anyone!
- Official Description (provided by the hotel):
- Connecting you to the Heart of Stockholm! Located right in the city center, only minutes away from the picturesque Old Town and the airport rail link, the Sheraton Stockholm Hotel is the ideal place to stay for anyone wishing to connect to the Swedish capital. The 465 rooms are among the most spacious in town, and each one has the renowned Sheraton Sweet Sleeper Bed, for a perfect night’s sleep. Many of the rooms offer breathtaking views of Lake Mälaren, Old Town or the City Hall. ... more less
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- Also Known As:
- Sheraton Stockholm
- Stockholm Sheraton