We booked this hotel and had a choice of paying extra for a refurbished room through hotels.com, we decided to pay extra because of some of the reviews onTA. When we arrived a very nice member of male hotel hotel staff informed us we'd been "upgraded" when we got to our room it was unrefurbished and in pretty poor condition. Normally i would have just left it but we'd paid extra sso asked to be moved. The female staff member said they were fully booked and inly had single rooms left... We went back to the room only to discover that the lock was broken and the room not secure. They told us they only had single rooms - we had to move so went into a single refurbished room...it was very nice but a single with a small bed. We asked to be refunded the difference only to be told that it was no longer a single but a "mini double" and the female staff member wouldnt tell us the difference in price. She was rude and had a take it or leave it attitude. There was more that transpired but dont want to write too much. If she'd just been more apologetic we would have been fine. We got two drinks on the house but the attitude was appalling.
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- Also Known As:
- Hansson Hotel Stockholm