Dear deeg324,
I would firstly like to thank you for your time in writing a review on this platform and I am glad to learn that you found our location, breakfast and cleanliness to be excellent.
It always saddens us to learn that we were unable to surpass guest expectations. Our rooms are on a general basis on the smaller side. A quick glance on our website or a quick read on this forum, will give guests a idea of the sizes of our rooms. We offer six different room categories with different sizes and I am positive that a different category to the one booked would be much more to your liking.
We also do not consider to have “worse” rooms as you suggest. Every guest has different opinions and wishes to what they prefer in a room. Some guests request to have rooms overlooking the street while other request to have rooms overlooking our restaurant. We always try to please our guests in providing what they would like. Unfortunately, if we are not aware of their preferences, requests, likes or dislikes, it is difficult for us to make an accurate room allocation. We therefore rely on the guests to come back to us so that we can find a suitable solution.
Customer service is always our main focus. Unlike other hotels, we like to take our time with our guests, learning about their Stockholm plans, preferences, likes and dislikes. We currently have three Clefs d’Or Concierges, something which you will rarely find in other hotels in Stockholm.
I am saddened however that we we were not able to surpass your expectations but as mentioned earlier, I am positive that a larger room category would have been more adequate for you.
Kind regards,
Mathias Kick
The Concierge Desk
