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“The best hotel in the best city at the best time!” 5 of 5 bubbles
Review of BEST WESTERN Hotel Bentleys

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BEST WESTERN Hotel Bentleys
Ranked #89 of 158 Hotels in Stockholm
Merthyr Tydfil County, United Kingdom
1 review
“The best hotel in the best city at the best time!”
5 of 5 bubbles Reviewed November 4, 2013

I took my husband to my native country and after looking at the pictures we choose this hotel. I had seen the pictures before booking but I feel that the pictures didn't do the rooms justice. The room was AMAZING, the hotel was central and a very easy to get around and, well, the staff.. What can I say.. They definitely made the stay!!! They were amazing and nothing was a problem!! It was such an amazing stay that we are going back in December this year ( staying an extra night even ) and they have been kind enough to put us in the same room!! I have stayed in many hotels in Stockholm including Royal Viking by the central station and in my opinion this hotel is the best!!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, General Manager at BEST WESTERN Hotel Bentleys, responded to this review, January 23, 2014
Hello,

Thank You for Your very kind words. You made my day, and I am very proud of all of my staff.

Please, contact us again when You're planning Your next Stockholm visit.

Best regards
Jenny Ullberg / Hotel Manager
BEST WESTERN Hotel Bentleys
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
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  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed October 16, 2013

Stayed here for 2 nights in October.

The hotel is situated nearby the shopping districts.
The distance from the hotel to the nearest subway/metro station (T-bana) is about 200 metres ~ 300 metres.
There is just a small door at the entrance that lead to the hotel, and it requires a pin code to enter, so it is best to stop and ask if you can't find the hotel entrance.

The check-in process is fairly quick, and I am already in my room within 10 minutes of check-in.
There is only a single lift serving my side of rooms, there might be another set of lift at the front, which I'm not sure.
My room is facing the interior of the building, so we can see the reception from the room.
No complimentary water is given, hopefully there is some 7-11 and Coop supermarket nearby the T-bana station. Maybe it is safe to drink from the tap, but I am just not used to it.

The room is fairly small, but considering it is just a 3 star hotel, it is not bad.
I brought along a 30 inch luggage this time round, still can fit in the room, at the corner.
There is a mini fan given in case the natural winter weather is not cold enough for us (guess it is a necessary during summer)
Hairdryer is provided in the bathroom, and the warm water is really warm sometimes.

Breakfast and tea-time is complimentary for all guest, which is really good.

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kons168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review, July 27, 2015
Thank you for your feed back.

We are sorry to hear that you were not pleased with you stay.

Hopefully you can visit us soon again and let us make it up for the last stay.

Best Regards
Martina H Carlsson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elsloo, The Netherlands
Level Contributor
136 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed October 4, 2013

My room was situated overlooking the lobby/breakfastroom of the hotel on the 3rd floor.
Normally your view would be boring but i had kind of a balcony and at night is was like sitting outside in a small town in Tuscany.
It had a nice atmosphere and warm colors.
Breakfast was good and the location of the hotel was terrific for making trips or shopping.

Room Tip: Inside room facing the courtyard was very nice.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank daved510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review, July 27, 2015
Thank you for your feed back!

We are happy you enjoyed your stay.

We look forward to welcoming you back soon again.

Best Regards
Martina H Carlsson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed September 23, 2013 via mobile

Overall good experience. Friendly staff, clean rooms. Internet, breakfast and dinner buffets included, but don't expect too much from the dinner buffet. Rooms are tiny but comfortable, beds decent. Great location on one of Stockholm's best shopping streets. Walking distance from Arlanda Express. Tons of restaurants and two 7-11's in spitting distance. Great low-to-mid range hotel from which to explore Stockholm. We'll go back.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChristoNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review, July 27, 2015
Thank you for your feed back!

We are happy you enjoyed your stay.

We look forward to welcoming you back soon again.

Best Regards
Martina H Carlsson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 15, 2013

The hotel is situated a short walk from the metro station and from the centre of town on a shopping street. Location was great. We arrived early and unexpectedly there was one room that was ready. We expected to ask to have our luggage stored in their luggage room but no. We were surprised. We got to our room to find that there were no opening windows nor any air con. It was a very hot weekend and it was already very hot and sweaty in the room. As there was no air in the room, it was a horroble nights sleep and felt very tired the next day. We managed to get a fan for the room which cooled it down slightly to be able to get a better nights sleep. If we had been staying for more than 2 nights, we would have asked to me moved, it was a horrible experience not to have either an opening window or air con and the weather being as hot as it was. The breakfast was ok, I have had better in other hotels. Overall, I wouldn't recommend staying here and feel that it was overpriced for a room that was just about big enough for the 2 of us to stay in. I appreciate that it is an old building but to have a room which you couldnt get any air into i think is unexpetable for the price of it.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank c33jay_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review, July 27, 2015
Thank you for your feed back!

We are happy you enjoyed your stay.

We look forward to welcoming you back soon again.

Best Regards
Martina H Carlsson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 6, 2013

This hotel can be recommended because of its perfect location at the end of the shopping street Drottningsgatan. We stayed on the 5. floor with a very nice view of the roof tops and no noise at all. Most rooms face the court yard with the lobby and breakfast area. Ask for a room on the 5. floor as the other floors a too noisy. We got a very small room, but the bathroom was nice and everything was VERY clean.
The daytime staff is polite and very helpfull, while the nighttime staff was a little grumpy.
The morning buffet was plenty but with some very dry buns. It should not be that difficult to put some bake off in the oven every morning as most modern hotel choose to do. The evening buffet was not eatable and a very odd selection of "food" for an international hotel. Some of the dishes were left overs from the day before. When having guest from all over the would it is not thoughtful to serve only pork in a buffet.

Room Tip: Choose a room on the 5. floor.
See more room tips
  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Amager2300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review, July 27, 2015
Thank you for your feed back!

We are happy you enjoyed your stay.

We look forward to welcoming you back soon again.

Best Regards
Martina H Carlsson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed August 4, 2013

This hotel is in great location in the end of Drottninsgatan. Just a walking distance (about a 1 km) from Arlanda Express. Shops and restaurants are very close.

Also the rooms are not towards the street so there is no noise at all. The atrium-style inner court is very nice and elegant. Personnel is helpful.

Then some downsides. We had a room in basement which was ok because we reserved just the day when we arrived. But the room was so hot that sleeping was almost impossible. There was small table-fan but it gave just a minimal help. I would not recommend this hotel to anyone at summer time!
Breakfast was ok but everything runs out very quickly. E.g. all juices ran out on Friday night and it wasn't filled even on Sunday. Also the hard eggs are really raw and just liquid.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tapi0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review, July 27, 2015
Thank you for your feed back.

We are sorry to hear that you were not pleased with you stay.

Hopefully you can visit us soon again and let us make it up for the last stay.

Best Regards
Martina H Carlsson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Bentleys

Property: BEST WESTERN Hotel Bentleys
Address: 77 Drottninggatan, Stockholm 111 60, Sweden
Location: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#56 Luxury Hotel in Stockholm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Bentleys 4*
Number of rooms: 119
Official Description (provided by the hotel):
BEST WESTERN Hotel Bentleys is four star hotel located in the city center, in the main shoppingstreet "Drottninggatan" with walking distance to "T-centralen".This building dated back to late 18th century and built in Jugend stile, had during 2010 a total reconstruction of the total inner area, and has now reopened with 119 new rooms, devided in six floors and an inner-courtyard established as lobby, reception and integrated breakfast area.The interior is refurbished with New-Gustavian furnitures in antique-white colors, beautiful stuccos in the ceilings, classic colours on walls such as kingsblue, light apricot and shore.Within walking distance You will reach Norra Latin Conference Center, Sergel Square, Central Station, Hötorget and all other important locations and spots for everyone visiting Stockholm. ... more   less 
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Also Known As:
Bentleys Hotel Stockholm

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