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“This was a great hotel in a great location.”

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Best Western Hotel Bentleys
Ranked #90 of 155 Hotels in Stockholm
Reviewed June 24, 2013

This hotel was great, the staff were very friendly, helpful and polite and are a great asset. The room was really excellent, the hotel generally was a great place to stay the food was good the beds comfortable and all in all the only fault i can find is the wifi for the internet did not seem to get as far as our room, but we managed.

The hotel is really well thought out with the lobby, meals and bar in the atrium which is a really nice touch and a great use of the old building, giving it modern facilities in an historic building.
The location was great with much to do and many places to eat in walking distance, but with easy access to the public transport which made it easy to get around.
The evening buffet was also a great touch and something we hope others may copy elsewhere.
I would have no problem recommending this hotel to anyone, and would certainly use it again next time we are in Stockholm.

Room Tip: External rooms preferable especially at the front.
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  • Stayed: June 2013, traveled as a couple
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Thank D C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at Best Western Hotel Bentleys, responded to this reviewResponded June 27, 2013

Hello D C,

Thank You for Your comments during Your last stay.

It's always nice to hear when a guest has been satisfied with their stay.

Welcome back!

Best regards
Jenny Ullberg / Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 - 189 of 560 reviews

Reviewed June 22, 2013

This hotel looks better in the photos than in reality. It is well situated and quite central. The staff were all very helpful . It has the advantage of providing a light evening meal.
Our disappointment was mainly in the room provided. Ours was on the top floor... the 5th... and although the hotel states they have Wifi in all areas of the hotel, this is not so. We were not able to access this on Floor 5. After a day of frustration, the hotel lent us a cable to access Broadband instead.
Our room was very small and SO hot it was unbearable and difficult to sleep even though we used a portable fan. We had a door which opened onto a small balcony on the roof but were not prepared to open this at night as we found one day there were people on the balcony.... not sure if they were guests... sitting, smoking right outside this door!

Room Tip: Ask NOT to be given a room on the 5th floor
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  • Stayed: June 2013, traveled as a couple
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Thank Eleanor N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at Best Western Hotel Bentleys, responded to this reviewResponded July 10, 2013

Dear Madame,

Thank You for Your feedback regarding Your recent stay at our hotel.

Wifi is only available in the lobby area. I will double check the information on all websites, and if there's wrong information on any sites, I will change it.
It's only hotel guests that has access to the roof top.

If You have some questins, please contact me.

Best regards
Jenny Ullberg / Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

I spent one night at the Hotel Bentleys in June, passing through Stockholm on business. A colleague chose the hotel, on the basis of someone else's recommendation. I had a superior room, with bay windows facing the street. Lovely room, with new though (to my taste) far too classical decor. Very comfy bed, clean modern bathroom and very spacious. I didn't try the evening buffet and tried my luck walking down the street, where I found dozens of restaurants for all kinds of price levels and cuisines. Breakfast in the foyer was quite tasty and the selection was generous.

I would add two recommendations to improve customer service and future reviews. One: a hotel in Sweden should have blackout curtains. Period. On 20 June, I woke up around 3:45 from the sunlight. Two: any hotel worth staying in needs wifi. Period. Lack of wifi suggests that it's more than the decor that's dated.

Stayed: June 2013, traveled on business
Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this reviewResponded July 27, 2015

Thank you for your feed back.

We are sorry to hear that you were not pleased with you stay.

Hopefully you can visit us soon again and let us make it up for the last stay.

Best Regards
Martina H Carlsson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2013

The hotel is centrally located in Stockholm on car restricted road which means that parking is a mess. Hotel doesn't seem to accommodate guests coming in by car. The rooms have been well refurbished and are clean with nearly all amenities present (though I did miss a water boiler for coffee or tea). Breakfast is ok and evening buffet is a nice touch. Beds are fine.
However, I'm afraid I have to severe in my overall marking for three reasons; the curtains are very thin which means that when you a road facing room like I did you wake up very due to the sun shining in. Outside sound proofing is not so good which means that if the sun didn't wake you the guys cleaning the streets will. Thirdly; no airco which means the room is pretty stuffy.

Room Tip: Don't get a road facing room...
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  • Stayed: May 2013, traveled on business
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Thank wecoyoteNescio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, General Manager at Best Western Hotel Bentleys, responded to this reviewResponded June 7, 2013

Hi,

Thank You for Your comments regarding Your last stay.

We do not have our own parking space, but we can recommend our guests how do find the nearest parking house/ street parking.
Kettles are available 24 hours in the front desk, free of charge.
We will try to find a better solution with the curtains, and the sound, on the rooms towards the street.

Best regards
Jenny Ullberg / Hotel Manager

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Reviewed May 14, 2013

Mid May is evidently a busy time in Stockholm. Few available hotel rooms and exceptional room prices!
For more than 300 Euros per night it was possible to find a room in this Best Western Hotel. Big Bucks but minimal passing level. Just.
The room was spacious but only had one window. This only window was facing the built in courtyard. Bathroom was big too but has only an integral shower (=water all over the bathroom floor) and no bathtub.
Breakfast and evening buffet included, in the built in courtyard, is a plus.

There are quite a few hotel alternatives in this part of Stockholm (see me other reviews). Consider the Bentleys, when alternatives are fully booked.

  • Stayed: May 2013, traveled on business
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Thank Christer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this reviewResponded July 27, 2015

Thank you for your feed back.

We are sorry to hear that you were not pleased with you stay.

Hopefully you can visit us soon again and let us make it up for the last stay.

Best Regards
Martina H Carlsson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2013

I was staying in the hotel just before Christmas, it was a lovely time, and it was great to discover that the hotel offered a complimentary evening buffet which was a nice detail taking into consideration fairly expensive dinners in Stockholm's restaurants. The hotel is a 20-minute walk away from the Old City (Gamla Stan), and that makes a huge number of sights available, and that was very important for me. Being situated in the main shopping street of the city,Drottninggatan, the hotel is however very quiet. My room was tiny and faced the lobby and the dining hall, and it could at times be a bit noisy as I could hear people moving chairs and putting plates on the tables, but it was not disturbing.
The staff was generally very nice and helpful, and there was always somebody there to help and answer my questions. The bathroom was always very clean, spotless, and the towels were changed several times during my week's stay. The room also had free wi-fi, which was very handy, the only drawback could be that there was no wardrobe, only hangers, and I could not hang my clothes properly, they had to stay in the suitcase. But that was an economy single room, and you shouldn't be asking for more there. Breakfasts were hearty, with fruit even during winter time, it was pleasant to see melons, pears and the like there, they are not normally offered by other hotels, especially in winter. All in all, the hotel is highly recommended for the ones seeking good accomodation for a fair price in the middle of this beautiful city.

Room Tip: The economy room is indeed tiny, more like a boat cabin, and you should probable choose a room overl...
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  • Stayed: December 2012, traveled solo
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2  Thank Tatiana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this reviewResponded July 27, 2015

Thank you for your feed back!

We are happy you enjoyed your stay.

We look forward to welcoming you back soon again.

Best Regards
Martina H Carlsson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

I would really recommend this hotel. The location of the hotel is excellent , very convenient the Arlanda Express station, Central Train Stat and to the old town.
We loved our hotel room. It was clean, warm and had enough space for us. The bathroom was a nice size and the power shower was great.
The breakfast was yummy and we had the buffet one of the nights we stayed and found no fault with it. The staff were very helpful
I would definately recommend this hotel.

Stayed: April 2013, traveled as a couple
1  Thank Mairin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this reviewResponded July 27, 2015

Thank you for your feed back!

We are happy you enjoyed your stay.

We look forward to welcoming you back soon again.

Best Regards
Martina H Carlsson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Bentleys

Address: Drottninggatan 77, Stockholm 111 60, Sweden
Location: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#57 Luxury Hotel in Stockholm
Price Range: $102 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel Bentleys 4*
Number of rooms: 119
Official Description (provided by the hotel):
BEST WESTERN Hotel Bentleys is four star hotel located in the city center, in the main shoppingstreet "Drottninggatan" with walking distance to "T-centralen".This building dated back to late 18th century and built in Jugend stile, had during 2010 a total reconstruction of the total inner area, and has now reopened with 119 new rooms, devided in six floors and an inner-courtyard established as lobby, reception and integrated breakfast area.The interior is refurbished with New-Gustavian furnitures in antique-white colors, beautiful stuccos in the ceilings, classic colours on walls such as kingsblue, light apricot and shore.Within walking distance You will reach Norra Latin Conference Center, Sergel Square, Central Station, Hötorget and all other important locations and spots for everyone visiting Stockholm. ... more   less 
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Also Known As:
Bentleys Hotel Stockholm

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