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All reviewscovered courtyardglass roofcentral stationmain pedestriansmall fansingle roomfacing the streetinner yardreception arearestaurants and shopswalking distancesmall roomfree coffeeunderfloor heatingold citybuffet stylegamla stan
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Reviewed August 24, 2012

My husband, daughter and I spent about a week at the Bentleys. The hotel is in a great location. It is a short walk to T-Centralen and Gamla Stan (maybe 20 minutes). The hotel is on a busy pedestrian street. At night, if you leave your windows open you can clearly hear people talking on the street. We had a 4th floor room and it was still quite loud. Our room was a king deluxe in a decent sized room. My other family member shared a double room that was tiny (barely room to walk around). It is nice that the floors in the rooms are wood. And, the rooms were not scented in any way. One of the major downsides to the hotel was the bathroom. Our bathroom had been recently remodeled. It was super tiny and had a very poor shower design. The shower has a partial wall dividing it from the toilet and the rest of the tiny bathroom. Every time we took a shower, water got everywhere. We were told to roll up a towel and place it on the floor between the shower area and the toilet. Needless to say the towel was soaked and barely helped contain the water. There were 3 of us in our room and we were only given 2 towels per day, even after requesting extra towels on a daily basis. Make sure to bring shampoo and conditioner. There is a soap/shampoo dispenser in the bathroom but that's about it. The wi-fi did not work in our room but worked just fine in the lobby. Breakfast was good with a nice variety of food. The staff were very helpful with directions, booking our taxi to the airport, etc. There is a Japanese restaurant "Jappi" right next to the hotel that has great sushi - eat in and take out.

Room Tip: Make sure to request a room that has windows to the outside. There are rooms with windows that open to the breakfast atrium.
  • Stayed: August 2012, traveled with family
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Thank portlandmom12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at Best Western Hotel Bentleys, responded to this reviewResponded September 5, 2012

Dear Madame,

Thank You for Your feedback regarding Your stay.

I will talk with the housekeeping department regarding the towels. It should always be 2 towels per person.
Since I don't know Your room number, I can't give an answer regarding the shower. If You wish to add this information, please contact me.

You are always welcome to stay at us again.

Best regards
Jenny Ullberg / Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

Close to the central train and bus station. Only stayed two nights, but it was fine. The staff were extremely friendly and helpful. The breakfast was very good and plenty of it. The only issues were with the bedrooms.They are very small for standard double rooms and for some reason extremley hot. There is no air conditioning, but reception did provide us with a small fan.
All in all a good little hotel representing good value in a europen capital city.

Room Tip: Ask for room with windows that open onto street not internal court yard. Make sure fan in room.
  • Stayed: August 2012, traveled with friends
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Thank lameduckLuton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at Best Western Hotel Bentleys, responded to this reviewResponded September 5, 2012

Dear Madame,

Thank You for Your feedback regarding Your stay.

We are currently working with a solution for the ventilation.

You are always welcome to stay here again.

Best regards
Jenny Ullberg / Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2012

Great location! Easy to get to...walking distance to train station and many attractions and the street cars/electric train. Quaint, clean rooms with the ability for an extra bed without issue. Elevator, amenieties, great breakfast, etc! But really what made this hotel stand out was the service! Everyone...and I am not exageratting...went above and beyond....and a bonus for us, all in English! They helped us check in hours earlier than the posted time, they helped locate places of interest, they made great suggestions and they even made us a "sack" breakfast to go because we were catching a bus back to the airport prior to breakfast starting. We stayed here a day before and a day after a cruise that began in Stockholm. Stockholm was wonderful and we hope to go back and see more that it has to offer and we will stay at this hotel again. Fabulous. I highly recommend it.

Room Tip: One room had a window to the lobby-atriaum; it was quieter but no breeze. Other room had a window to outside with a great breeze but much singing from party people walking down the street! We still loved both rooms.
  • Stayed: July 2012, traveled with family
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Thank Cittaehtni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at Best Western Hotel Bentleys, responded to this reviewResponded September 5, 2012

Dear Madame,

Thank You for Your feedback regarding Your stay.

It's always nice to hear when the guests are satisfied. We are trying our best to give good service.

You are always welcome to stay here again.

Best regards
Jenny Ullberg / Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2012

My husband and I spent about a week at this lovely hotel and were very satisfied. The location is extremely convenient, smack in the middle of a big paved pedestrian shopping street with lots of shops and restaurants; 10 minute leisurely stroll away from the picturesque Gamla Stan; close to water and the central station.

The service was impeccable! The staff were extremely helpful, pleasant, but not in anyway intrusive or overbearing. The complimentary hot breakfast in the morning, in the cleverly converted formerly outdoor courtyard, made indoor with the addition of a glass roof and chandeliers was very charming, convenient and pleasant, it also featured lots of natural light.

The rooms are simple, but cozy, pleasant and clean, with great contemporary bathrooms, and super comfortable bedding.

The only negative I can think of is very minor -- the sound travels through the walls and windows quite a bit, so if you are sensitive to that, ear plugs might prove helpful.

Otherwise, both my husband and I would highly recommend this simple, quirky, pleasant, convenient, and fairly priced hotel in the wonderful city of Stockholm!

  • Stayed: July 2012, traveled on business
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Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at Best Western Hotel Bentleys, responded to this reviewResponded September 5, 2012

Dear Madame,

Thank You for Your feedback regarding Your stay.

It's nice the hear that You and Your husband had a pleasant week in Stockholm, and at our hotel.
We do provide ear plugs in the front desk.

All of our staff is always trying to give the best service, so it's nice to hear the kind words from our guests.

Welcome back!

Best regards
Jenny Ullberg / Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2012

This hotel is located on one of the more prominent shopping streets in Stockholm. It is about a 15-20 minute walk to Gamlastan.

The lobby of the hotel is quite striking, it is an enclosed courtyard of sorts. The breakfast is also served in the lobby, and it has quite a bit of variety. The tea/coffee machine is operable throughout the day, and I was able to get tea/coffee without having to pay for it.

The room was exceptionally small, perhaps the smallest room I have encountered in my travels. But it was impeccably clean. I was using the room minimally, so it did not matter. The hotel is not too close to public transportation, but within walking distance. There are some nice cafes and restaurants nearby.

  • Stayed: October 2011, traveled on business
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Thank JasmineMarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at Best Western Hotel Bentleys, responded to this reviewResponded September 5, 2012

Dear Madame,

Thank You for Your feedback regarding Your stay.

We do have 4 different categories of rooms, and the size of the room is the biggest difference. It's always possible to upgrade to a larger room upon arrival.

I wish You welcome back to our hotel.

Best regards
Jenny Ullberg / Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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