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“Different is not always positive...” 2 of 5 bubbles
Review of Freys Hotel

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Freys Hotel
Ranked #21 of 158 Hotels in Stockholm
Certificate of Excellence
Stockholm, Sweden
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Different is not always positive...”
2 of 5 bubbles Reviewed December 17, 2013

Apart from a tiny double room for a high price, you will get an average breakfast (not a single bit of fish on the menu). I was unfortunate to get a room with rather smelly bathroom, but it was solved in a matter of seconds (really!). I got a new room instead. The staff is friendly and welcoming (guys you are best!).
Apart from that, the TV-remote run out of battery. I could not bother to complain, as it was late in the evening. General advice to the hotel manager is to skip terrible vanilla scented lotion and shampoo, instead something more neutral (citrus?). The massive amount decorations could give you an allergy attack and items for purchasing that were all over both the lobby and the hotel room. Make it less evident!

Room Tip: Simly look for something else!
See more room tips
  • Stayed December 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Albina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, January 15, 2014
Dear,

I´m sorry to hear that your experience on Freys Hotels wasn´t living up to the expectations you had. However we hope seeing you here again! Please contact us directly by email to reservations@freyshotels.com if you would like to book room and stay with us again.

Warm Regards,
Ninni Blomberg

Guest Relations
Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,067 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed December 15, 2013 via mobile

The room is very small and there is barely space to open up our luggages. Breakfast is not bad. Dinner at the restaurant is nice. The reason for giving only 2 stars is that on the morning of my checkout, I spotted a small cockroach crawling on the bed sheet. Left me shocked and disgusted...

Stayed December 2013
Helpful?
1 Thank Travel-a-bug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, January 15, 2014
Dear,

Thank you for taking your time and write here at Tripadvisor.

I´m really sad to hear you stay with us wasn´t what you expected. You are writing that there was a cockroach on the bed in your room which is something we never heard about. We feel it very sad you didnt tell any one at the Front Desk about this so we could do something in this particular situation.

Please feel free to contact me or my colleagues at the Sales Department on e-mail address reservations@freyshotels.com , We will of course hear more about your stay and what happend.



Best Regards,
Ninni Blomberg

Guest Relations Manager

Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 7, 2013 via mobile

This hotel welcomed me with a Belgian (!) bar, real keys, a single bed ( had not had this in a while...) and a plush teddy bear sold on behalf of alocal charity. Small but comfy bed, room design nice.
Location fantastic, a few steps to main railway, bus , underground terminus, main shopping street and Hörtorget.

Stayed November 2013, traveled on business
Helpful?
1 Thank malte_beyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, January 15, 2014
Dear,

Thank you for your positive feedback!

We hope seeing you here at Freys Hotels again soon!

Warm Regards,
Ninni Blomberg

Guest Relations Manager

Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zofingen, Switzerland
Level Contributor
355 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed December 6, 2013

If arriving with the Arlanda Express, you are almost there. We had two rooms on 7th that were very quiet despite the central location of the hotel. Indoors it is quite charming. Clean it is too. Staff very kind and helpful. What's keeping them from getting the 5 stars?
The bathrooms were tiny and need a renovation. Serving fruits from the can at breakfast and the typical pale industrial scrambled egg is not even 4 star level.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, January 15, 2014
Dear,

Thank you for you great feedback!

We are at the moment refurbishment some of our bathrooms on the 7th floor. When you are visiting us next time please let us know so we will be more than happy to let you stay in one of the rooms that our bathrooms are refurbished.


Warm Regards,
Ninni Blomberg

Guest Relations

Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cagliari
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 3, 2013

In front of the Central station and the stop of the shuttle to the airport, it is a perfect solution for business and tourist travel. Very cosy atmosphere and excellent breakfast. At the reception only helpful and kind person. I suggest it!

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank B-House_Cagliari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, January 21, 2014
Dear,

Thank you for your kind words!

Hope seeing you here at Freys Hotels soon again!

Warm Regards,
Ninni Blomberg
Guest Relations

Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
106 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed November 25, 2013

This hotel is situated 30 seconds walk from the central train station so you can easily get from the airport on the Arlanda Express to Freys.

The hotel is quite historic and has that feel about it from the moment you walk in and stays with you the whole time you are there (including the story in the elevator every time you get in). The staff were excellent and very friendly, helping us out at every opportunity and made the check in and check out experiences very easy.

The rooms were well equipped and fitted out quite well and I slept amazingly well in the bed which is quite unusual for me on short trips.

I cannot comment on the breakfast as during my stay I didn't try it.

Overall a good stay and a nice hotel.

Room Tip: Getting on the 7th floor will give you a balcony
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stutheobald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, January 21, 2014
Dear,

We are very glad you liked our Hotel and that your stay with us was good! We hope seeing you here again soon!

Warm Regards,
Ninni Blomberg

Guest relations,
Freysh Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 24, 2013

I had a double bed room for five nights. The room and the bathroom were really clean with ample space. All the staff were so friendly, helpful, and ready to answer your questions. The hotel breakfast is very good and provides many natural and healthy options. The hotel location is just great. Being in the center of Stockholm it was really close to where I was doing business and many major attractions like shopping centers, Arlanda Express Train, Subway, and the Old Town. My stay was pleasant and quiet and I felt like home.

Room Tip: You could book a room in the top floor to have a wide view on the city if you like. But there is not...
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GeekyH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Freys Hotel

Property: Freys Hotel
Address: Bryggargatan 12, Stockholm 111 21, Sweden
Phone Number:
Location: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 158 Hotels in Stockholm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Freys Hotel 4*
Number of rooms: 127
Official Description (provided by the hotel):
Modern hotel offering warm hospitality, restaurant and bar; located in city center near shopping and major attractions. ... more   less 
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