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“Good and bad”
Review of Freys Hotel

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Freys Hotel
Ranked #20 of 155 Hotels in Stockholm
Certificate of Excellence
Denmark
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good and bad”
Reviewed September 5, 2013

The good: the large rooms are very comfortable and even include a mini-kitchen, albeit without oven or cooking possibility, but with cups and glasses for drinks and wine. Ours had a three-person sofa and two easy chairs around a coffee table.
The bad: The small rooms are too small for normal use by two people. If you arrive with large suitcases, the only place to put them would be on the bed.
We complained about the "sofa" advertised for the small rooms which turned out to be a small bench suitable (at a maximum) for kids. We got an upgrade to one of the large rooms which was very nice. We slept the first night in the sall room and so we can also conclude that the bed quality (mattress) is markedly better in the larger room.

Room Tip: Do avoid the small rooms, although you may find similar small rooms in many other hotels in Stockhol...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Per F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Guest Relations Manager at Freys Hotel, responded to this review, October 9, 2013
Dear,

Thank you for taking the time to write about us!

We are very sad to hear that you felt our room was very small. We have diffrent room categories and the type of room you had booked are a smaller room with bed sofa. This room are maybe good to stay a shorter stay in and if you wish to stay longer we can offer our comfortable double rooms or Superior rooms.

We are very glad you liked our larger rooms and hope you book one for your next stay!

Hope seeing you again at Freys Hotel!


Warm Regards,
Ninni Blomberg

Guest Relations
Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
Manila, Philippines
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2013

I like the simplicity of the room, just enough to make you feel at home. The elevator though is not friendly especially when you are in a hurry without you keys. All facilities are good including the breakfast, just right for weekend travelers and is very near to the train station. Anybody travelling to Stockholm for the first time will not get lost looking for this hotel. So conveniently located. The lobby though has to be changed and expanded. Overall, the cozyness of the rooms I will not forget.

Room Tip: The room facing the main street as the hotel faces a side street.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jophiel2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Guest Relations Manager at Freys Hotel, responded to this review, October 9, 2013
Dear,

Thank you for your kind words about us!

We will take your thoughts about the lobby with us and see if there something we can change or do to make it larger.

Thank you once again for your thoughts!

Warm Regards,
Ninni Blomberg

Guest Relations
Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 3, 2013

Freys' location is central. The staff were like family. The room was cozy and it felt like a relative's guest room (of course, a more stylish version). I specially liked the window that gave me a view of the side street. The breakfast buffet was varied and filling. For me, Freys felt like home.

Stayed November 2012, traveled as a couple
Helpful?
Thank Walter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Guest Relations Manager at Freys Hotel, responded to this review, October 9, 2013
Dear,

Thank you for your fine words about us!

We are so glad to hear that you felt like home when staying with us, then we have succeded but of course can we allways be better in what we doing.

Hope seeing you soon again!

Warm regards,
Ninni Blomberg

Guest Relations
Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 2, 2013

This is a normal sized hotel in central Stockholm, which does not offer anything special or out of the ordinary as they go out with in its commercial to the customers, its not a "BOUTIQUE hotel"! Small rooms and in our case, faces into the courtyard of the hotel, and a small toilet. The breakfast was good. Nice that "Belgobaren" was next door to the hotel where the range of Belgian beers and Mussler were in plenty, if you like that.

Room Tip: Good location and close to the trainstation
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ebon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, September 13, 2013
Dear Guest,

We are very sad your stay with us wasn´t what you expected. We do have other room categories if you would like a larger room during your next visit. Hope you will come to us again and stay in one of our larger rooms!

Best Regards,

Ninni Blomberg
Guest Relations,
Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 27, 2013

Freys Hotel is right off the train station (approximately 1/2 block away). Very easy to walk to and from if you have a lot of luggage. There's free wi-fi here and free breakfast. The breakfast buffet is very tasty with a lot of different options. The room was clean and comfortable. The bathroom was slightly smaller than I'm used to, but its very European.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fxc3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, January 21, 2014
Dear,

Thank you for taking the time to write a few sentences about us.

We are glad that your stay with us was good and we hope seeing you here soon again!

Warm Regards,
Ninni Blomberg
Guest Relations

Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islamabad Pakistan
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 23, 2013

I stayed in Freys Hotel Stockholm from 15 to 18 August 2013. It is a medium sized four star facility with 160 bed rooms. Having read some adverse comments in the Trip Advisor I was apprehensive. Experience supported the criticism. The hotel furniture is dated. The beds in the standard single room are really narrow, the mattress measures 34 inches. The room had no mirror, so one has to use the bath room mirror. The TV has just one English channel – Sky News. The bath room has a generous quantity of shampoo and body lotion, but true to the Trip Advisor reports, no hand soap. Sitting on the bed was a teddy bear; a hard- sell promotion, which is singularly inappropriate. The hotel also promotes its shampoo and body lotion, stressing their quality which is OK but nothing special. The staff was polite and helpful but not well clued on sight- seeing.
Having gone through the negatives, please be prepared for a shock. The occupancy was one hundred percent. Why? The most important reason is location, though this advantage in not exclusive , at least four other hotels are in the same neighborhood- Nordic Light, Nordic Sea, Adlon and Central. Even so, it is comforting to see the hotel sign board as soon as you step out of the Central Station. The same station is also the final stop of the Airport Bus. You need no guidance to reach the hotel and no porter either. Some of the prominent tourist attractions are within a walking distance including the City Hall, Swedish Opera, Oscar Theatre and the ticket office for guided tours. The same applies to the convenience stores and fast food outlets. Another reason for high occupancy could be its economical rates.
And there are some other little mercies, The breakfast is up to the mark and the service fairly efficient, though omelets are not an option. The bed room has two guides, for shopping and for eating out. It also has curtains, not a normal feature of Swedish hotels. The bath room, providing just a shower, is equipped for the handicapped. It also has a towel warmer. Tea and coffee facility is available in the room, even if without a creamer. And I was amazed at the scale of seating capacity in the lobby, enough for fifteen people without looking congested.
On the whole the hotel is a fair choice for a short stay, say up to three days. To avoid noise one should opt for a higher floor.

Room Tip: Ask for a room with a larger bed and go to a higher floor to avoid noise
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saeedqureshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, September 13, 2013
Dear Guest,

Thank you for your great inputs how we can improve the Hotel. It´s important for us what our guests thinks about us and what we can improve and be better on. .

We hope you will come back to us when you visit Sweden next time!

Best Regards,
Ninni Blomberg

Guest Relations,
Freys Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wellington
Level Contributor
107 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 18, 2013

This hotel would have to be one of the best. From the minute I walked in the door the staff were very friendly. Very welcoming. It is very close to the train and bus station. Lovely lobby with free internet. And the room, wow, so homely and cosy. I just loved it. Comfortable bed and a sofa as well. The breakfast was delicious, and the teddy on the bed was pretty unique. I highly recommend this hotel. You will not be disappointed. Right near all the action as well. All good.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welingtonanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Freys Hotel

Property: Freys Hotel
Address: 12 Bryggargatan, Stockholm 111 21, Sweden
Phone Number:
Location: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #20 of 155 Hotels in Stockholm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Freys Hotel 4*
Number of rooms: 127
Official Description (provided by the hotel):
Modern hotel offering warm hospitality, restaurant and bar; located in city center near shopping and major attractions. ... more   less 
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