I reviewed this hotel after our visit in February 2010, we went back in February 2011 since we really enjoyed it the first time. Me and my husband wanted to celebrate our anniversaries in this hotel. Unfortunately the service-level of the staff at the front desk brings the rating down of this, otherwise, lovely hotel. I'll give you two examples but have more and we were only there for ONE night!
Service (or lack of it):
1. In the message box of the reservation I kindly asked if we could please check out one or two hours later than usual since we had the room as a way to celebrate both our anniversary and our birthdays (incredible enough its true). This little message hadn't been read at all and at the day of departure I kindly asked if we could check out a bit later and was met by the receptionist with a ok maybe half an hour or so. The housemaid however hadn't even been notified of this half an hour and nocked on our door. We then checked out and didn't bother with the whole thing. There's obviously something very wrong with the "service-feeling" at this hotel.
2. In the evening we wanted to have a bottle of wine from the minibar and saw that someone had opened the bottle, probably tasted it, and then put it back in the fridge again! We told the receptionist this and asked her to provide us with a new bottle. She came up quickly and then told us we could keep the other one, free of charge!!!! Oh my... Why on earth would we want to drink wine that someone had been sipping on (or doing god knows what with...). Are we cheap or what! I was totally astonished.
Room: We had a deluxe room (Captains deluxe room) this time and although it was bigger, with big windows, crystal chandelier, it wasn't as cozy as the smaller we had the year before. The upside with this room was the CD-player (B&O) and the big bathroom with a statue over the jacuzzi. We liked that. We also had slippers and bathrobes. But I still think I would chose the smaller one if we would stay again, or another room. I also promised my husband to mention that the beds are rock hard. Me I felt that it was chilly, and think that I thought so the last time also (ok it's freezing in February).
Breakfast and food: There was no bar or restaurant open. We were there on a Sunday. However we ordered room-service and the food was excellent. I have to say that the best with our stay was the breakfast. The staff there were the opposite of the staff at the hotel. Attentive, professional, kind and experienced. You just get a feeling that hey know what they're doing and that they take care of the food and you in the best way. The atmosphere at breakfast was not for children but stylish, sophisticated and high-class. Music playing in the backgrund. Fantastic ambience and decor. Bread and other things they prepared themselves in the restaurant. It was delicious! I could go to that restaurant just for the breakfast.
Summary: The hotel is still nice in old town which I love but the service-level brings the whole experience down. A 4 star hotel should have a better staff. What you lack in experience you can always compensate by being on toes. But these don't make an effort, it's like a 2 star BB. When we were there I think we talked to 3 persons and didn't feel that any of them were right for the job. If you don't know something you can always be honest and say that you will immediately find out. That's a serviceminded attitude! We're not asking for perfection. However the staff in the breakfast-restaurant were perfect and made the whole experience a bit better. The room was ok but I think I prefer the smaller one (but that's just me).
- Official Description (provided by the hotel):
- The Victory Hotel is a welcoming and exclusive hotel with a personal atmosphere in a perfect location in Gamla Stan, Stockholm’s charming Old Town. The fact is that the hotel is a tourist attraction in itself. It contains a unique, private collection of maritime antiques, passionately selected by the collector himself, the hotel's founder Gunnar Bengtsson. There are three restaurants and one bar in the hotel; Djuret (The Whole Beast), Omakase, The Burgundy and The Comfortable Bar Tweed. The breakfast has a selection of cold cuts and hot items and is served in the downstairs dining room, which also has the remnants of a defence tower from the medival city wall on display. The hotel serves complimentary coffe and tea to all their guests and to unwind you can use the Sauna and Relax area exclusively, and free of charge. ... more less
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