The location of Radisson Blu Royal Viking can't be beat when it comes to access to public transportation. It is practically part of Stockholm Centralen (Main Station) which means all major long distance and regional trains, subway, buses as well as shops and services are only steps away. Sergels torg and high streets are just a short walk away, the old town is approx. 10 minutes.
The building is a 1980's eyesore but - unless they tear it down (an option to be considered, they did it with the Scandic hotel right across the street) - they have to try to make to best out of it. Which they did.
We were allowed to check-in early which was a nice touch. Everyone at front desk were nice and helpful. An e-mail sent on a workday 24 hours before arrival with our room requests was not read before our arrival. I got an apologetic e-mail back in which they recommended calling instead of e-mailing. Interesting considering it is 2013… Nevertheless, most of our requests were met at check-in.
The bed was very comfortable, as was the shower-only bathroom. The free Wi-Fi was stable and fast. The room was kept very clean.
Although it is a 1980's building and our room faced busy Vasagatan, the sound insulation was perfect, a thing engineers in other parts of the world (U.S.!) still seem not to be able to achieve in 2013.
Unfortunately, the building's layout dictates the room sizes, which meant in our case, that the Business Class room (one of their better categories) was the size of a small cruise ship cabin. They cleverly integrated all necessary elements and it looked quite appealing, but there is absolutely ***no*** shelf space. Not a single spot - apart from the desk or the coffee table - where you can put a folded shirt. Also, there is no luggage rack as there is no space for it, which means you have to keep most of the things you cannot hang (there is room for approx. three coat hangers) in your suitcase standing up.
Business Class and Club Carlson perks were either insufficient or non-existent: not even a free bottle of water upon arrival, not a single morning the advertised newspaper arrived, no Club Carlson recognition whatsoever (ok, I booked through Expedia, but that was no problem in other Radissons) and the included "Super Breakfast" was far less than super.
They use the atrium conference space on the first floor (pity the people who have to stay in an atrium facing room) for the breakfast buffet, which is a real feeding of the masses. On weekends the staff is desperately trying to clear and set up the tables for the hordes of guests arriving. They are so busy, you have to approach them directly to get some coffee. We were surprised that Latte Macchiato was not available, a thing which was not a problem in far less developed parts of the world. Orange "juice" was an infamous watery liquid, scrambled eggs were apparently pre-fabricated and came with pale, almost white mini-potatoes.
Call me old-fashioned, but yoghurt, fruit, fish etc. from giant open, uncooled bowls or plates without any protection against coughs or sneezes may be eco-friendly (and cost-friendly for the hotel) - hygienic they are not.
Biggest surprise: they charge extra for every egg dish apart from boiled eggs and the before mentioned scrambled eggs! Hello, is this really a 4-star Radisson hotel in the hometown of Radisson Blu (formerly SAS)???
Would we stay here again? Rather not. But if so, we would let go of the Business Class chi-chi and book a (larger) Superior Room - and have breakfast somewhere else!
- Official Description (provided by the hotel):
- Attractive Atrium Hotel located downtown, adjacent to Central train station, airport express trains, World Trade Center & Old Town. ... more less
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- Also Known As:
- Radisson Blu Royal Viking Hotel, Stockholm Hotel Stockholm
- Radisson Stockholm
- Stockholm Radisson