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“Really good hotel - just incomplete experience”

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Courtyard Stockholm Kungsholmen
Ranked #24 of 154 Hotels in Stockholm
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 9, 2013

This is a very good hotel by all standards except that it does not have room service, dedicated concierge service and a porter.

The last night of our stay (Saturday) the hotel was also noisy as there was a party on the first floor of the hotel. We were staying on the 6th floor but the noise was very disruptive and it went on until 2:00 in the morning.

Room Tip: Try to stay as high as possible. The noise from the conference rooms on the 1st floor can be problem...
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  • Stayed: October 2013, traveled as a couple
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Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelmanagerSTOCY, General Manager at Courtyard Stockholm Kungsholmen, responded to this reviewResponded October 24, 2013

Thank you for staying with us and also for your nice review.
As this is a Courtyard by Marriott Hotel, a select service brand we do not have room service, concierge and porter service in the hotel. You can though buy snacks in the reception area and also order meals from the complete restaurant menu to take up to your room.
I hope we will see you here soon again.
Most welcome back!
Martin Åkesson

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Reviewed October 8, 2013

We stayed at the Courtyard by Marriott Stockholm recently, and after the suprise of it be located a taxi ride away from the centre of activity, we had a wonderful stay. We were greeted by a friendly staff member and check in was quick with many helpful hints. Our room was clean and very comfortable looking out of one of Stockholm's beautiful parks. The hotel was spotlessly clean and everyone was friendly and helpful. There are many restaurants within a 10 minute walk and you are close to public transportation. We had dinner in the restaurant in the hotel which serves local favorites. The breakfast was plentiful, with a wide range of choices beautifully presented. The walk along the river is beautiful and the park is lovely. Each and every staff member was friendly and very helpful. We would recommend this hotel as long as you know it is outside the city center.

  • Stayed: June 2013, traveled solo
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Thank BobHartford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Price: I had to stay in that area of town because our office was a couple blocks away. The price was ok given what they charge in Stockholm. You definitively get your money's worth as in most Courtyard hotels.
Staff: Very friendly and accommodating to all your needs
Wifi: Free for up to 750kbs/sec. If you want faster connection they charge.
Location: Its a couple of blocks from the metro station and 15 min cab ride from Bromma Airport. There isnt much around the hotel at night but have several restaurants/bars within 15 min walk. Since its close to the metro you wan always head to the city center for more entertainment.
Hotel Building: Pretty decent. Everything was relatively new.
Room: It was clean and regular sized.
Restaurant: There is a bar/restaurant in the hotel. Food is ok.
Other: There are hair blowers in the room and irons. They also have loaner umbrellas if you forget one.
Overall, its a good hotel. You get your money's worth.

  • Stayed: September 2013, traveled on business
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Thank SebastianDelgado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2013

We stayed at the Courtyard by Marriott Stockholm recently and we were very happy with our choice of hotel. The hotel is located just on the outskirts of the city but is around a leisurely hours walk into the centre, the walk being a lovely one along the river with loads to look at and admire. Upon arrival to the hotel we were greeted by a friendly member of staff and then swiftly checked in and up in our room in no time. Our room was very spacious, comfortable and spotlessly clean. The hotel itself is very new and modern which is refreshing as everything is very nice and clean. The common areas are also very nice, stylish and comfortable to relax in. The breakfast was plentiful and offered a wide range of yummy fresh choices. I would recommend this hotel to other travellers as we found it to be amazing value for money in a Scandinavian country.

  • Stayed: September 2013, traveled as a couple
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Thank Amyskye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelmanagerSTOCY, General Manager at Courtyard Stockholm Kungsholmen, responded to this reviewResponded October 24, 2013

Thank you so very much and most welcome back!
Martin Åkesson

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Reviewed September 30, 2013

Good location - quiet district two stops from the centre on the blue line, but a little walk from the metro. Not a problem if you are fit, but there are also stairs to negotiate down to the entrance level. Anyone with mobility issues should take a taxi here. Staff were good, room was very good, breakfast was excellent. It was crowded for breakfast every morning, but such a good selection of everything. Maybe the hotel needs to consider extra space for breakfast/dining as they are working to maximum capacity, in my view. Bar very busy and lively in the evenings. Had one meal here on a Saturday night. Had to wait a little beyond our booked time and service was a bit slow as they had a very large party in, but we had some free drinks offered for that inconvenience. That was much appreciated as it wasn't really something I would have complained about. Overally I would recommend the hotel as a good place to stay for a short break in Stockholm

  • Stayed: September 2013, traveled with friends
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Thank Maz1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

The hotel is in a safe neighborhood, reasonably close to a metro station with a direct link to the central station, Slussen and the old town. Rooms are a reasonable size and there is free WiFi throughout - which is a bonus.

Beware. For some reason they didn't want to give us the room type we booked (via Marriott.com) - instead of two doubles they said we could have two 'queen beds'. When we got to the room, it was clear that it was a room with two single beds and had been set-up with one pillow on each bed. Eventually, after rejecting it, we got a king and a roll away bed.

They didn't even look at our room preferences which said 'extra pillows' and roll away bed and extra towels. Got to bed about 40mins after check-in. **So,they don't anticipate your needs!!** Thankfully the room was quiet. Sadly ,only basic toiletries too. No bath = no good for our 3 year old daughter.

Breakfast was a bit of a nightmare - very busy, a bit 'pushy shove' and no tables left at 8am on our third morning. The selection was OK, albeit a little bland. I don't know why they insist on such tiny glasses for fruit juice? No chocolate spread.

Despite trying hard to be helpful, service lacks care. For example, we tried to book Sunday brunch the evening before but were told that we couldn't reserve a table....because they were closed. This is the same restaurant that the hotel operate! Strange.

You also have to walk in circles around the building and potentially down steps to get to the front entrance. Not great if you have a buggy and not very kind considering they have an entrance on the same street as the metro which staff can use.

FYI - One good point - there are free computers and a printer on the 3rd floor, useful for printing your boarding cards :)

Room Tip: Don't take a 'double queen' as it's probably just two 3/4 beds!
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  • Stayed: September 2013, traveled with family
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Thank uk_hotel_expert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelmanagerSTOCY, General Manager at Courtyard Stockholm Kungsholmen, responded to this reviewResponded October 13, 2013

Thank you for your review and I am sorry that your stay with us was not really to your satisfaction.
Apparently some of the routines when it comes to housekeeping does not work properly and I will make sure we look into this.
Overall I hope you liked Stockholm and also that you will give us a second chance for us to show improvements.
Most welcome back!

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Reviewed September 25, 2013

We stayed here for 6 days when visiting Stockholm. First of all, this place is a little out of the way from downtown but it's really easy to use a public transportation. Other reviewers have mentioned metro and yes, it is convenient but using a bus system is even better as the bus stop is just 2 minutes away and you will soon realize Stockholm subway is really way underground! Actually if you can find a #1 bus from the train station coming out of Arlanda Express, getting to the hotel is easy except for taking the stairs down with your luggage.

As for the hotel, it's clean and people are very nice and helpful except for one day when they didn't come to clean and another day, we asked for a change of bed sheet and for some reason they didn't. Nothing big issue but a little annoying.

Price wise it is definitely worth it and I would stay there again.

  • Stayed: August 2013, traveled as a couple
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Thank T.B.Patriot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelmanagerSTOCY, General Manager at Courtyard Stockholm Kungsholmen, responded to this reviewResponded October 13, 2013

Thank you for staying with us and for your feedback.
Even if this is not an issue as you say still we need to oversee our routines in housekeeping. Thank you for letting me know.
Most welcome back!

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Additional Information about Courtyard Stockholm Kungsholmen

Address: Ralambshovsleden 50, Stockholm 112 19, Sweden (Formerly Courtyard by Marriott Stockholm)
Phone Number:
Location: Sweden > Stockholm County > Stockholm > Kungsholmen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#7 Green Hotel in Stockholm
#13 Romantic Hotel in Stockholm
#14 Business Hotel in Stockholm
#18 Family Hotel in Stockholm
#19 Luxury Hotel in Stockholm
Price Range: $118 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Stockholm Kungsholmen 4*
Number of rooms: 278
Official Description (provided by the hotel):
The Courtyard Stockholm Kungsholmen in Stockholm, Sweden, is a modern and inviting hotel in the heart of the city centre. Our location places you moments from the famed Old Town, the Skansen open-air museum and City Hall. Whether you're traveling for business or pleasure, we have all of the amenities you need. ... more   less 
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Also Known As:
Courtyard By Marriott Stockholm Hotel Stockholm

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