ApartmentInCopenhagen.com owners and management are not nice people.
They advertise a cleaning fee for 180Euro on their site. We were ok with that, as we booked anyway, but expected an apartment in good condition. It was not. There were also items missing, and we did not have sheets and towels for one of the three bedrooms. I made a complaint the very evening of check in, and then again 32 hours later as they did not communicate back. I set up a time slot for AIC to drop off the missing items, which also would have served to show them around the apartment, but instead they entered the apt without us being there. I requested a refund of 100 Euros of the 180 Euro cleaning fee, as the cleaning that was done on the apt was a simple wipe down clean, wiping surfaces, cleaning the bathroom, sweeping floors. This does not add up to 180 Euros. My problem with ApartmentinCopenhagen, is that they are charging a cleaning fee of 180euros but only providing a 50-80 Euro clean. They are using an excessive cleaning fee to put money into their pockets instead of delivering a 180 Euro clean as advertised. When I have spoken with them they have made every excuse in the book, and keep trying to put it back on me saying my request did not sound urgent to them. Well, if taking time from my vacation to list out problems in the apartment on two occasions isn't something that is urgent, than they need to understand why I'm here and the time it takes away from my vacation to do such a thing.
This is an example of what to expect when arriving in one of their apt's.....
July 2, 8:01 pm: First contact to AIC
“We are short on some items in the apartment. There are 6 people staying.> Here is what we are missing.. Please deliver between 4:30-5:30 pm Monday. 2 large towels.> 2 duvet covers> 2pillow covers
> A note on condition of the apt.
> The shade in one of the rooms is crooked and coming off the rod, it really
> should be fixed or replaced.
> One of the duvet covers seems to have some violet staining.
> There are several coat hooks hanging off the wall.
> Door handle to the toilet door is falling off, as well as the toilet roll
> The handle to the front door of the apt's screws have been removed.
> Bottom line: it feels a bit dilapidated in here. Better care needs to be
> taken, and these minor fixes done to uphold the apt's prestige.”
We are sleeping in beds and duvets that are full of dust. Every morning
> we both wake up with a layer of dust and swollen itchy face and eyes.
> Some pillows are lumpy and all lack any substance.
> The shower head is covered in mildew.
> The shower curtain is brown and needed cleaning or replacement a long time
> The window in the bathroom does not have proper length blinds, giving the
> neighbors peekaboo moments to anyone showering (but funny the other
> bedrooms have full length blinds)
> The walls are scuffed and marked up throughout.
> The leather coach is two shades - the back is white and the seat is off
> white. The leather coach needs to be cleaned with a leather cleaner.
> It is impossible to sleep in the twin bedroom with so much light coming in
> from the shops and the shade all twisted around. Same with the other
> front room where the light pours in through the blinds. Proper fittiing
> blackout shades are necessary.
> So, obviously I have a problem with the 180euro cleaning fee that was
> charged us as this place is not well kept or cleaning beyond washing the
> linens, sweepng the floors, and wiping down kitchen and bathroom services.
> I expect this place to be meticulous and not a dust bowl for 180 cleaning
> Due to the poor condition of this place, we can barely get any sleep here,
> We are severely disappointed.
> I hate to even ask this because we'd like to get out of here as soon as
> possible, but would like an 11 am checkout time because we can check into
> the cruise ship at 12, and we have elderly people with us. We don't want
> to have them standing around, especially since they are not getting a good
> nights sleep.
> Please consider a major adjustment to your cleaning fee. We are not
> getting the clean apt we paid for.