Stayed at this hotel for one night prior to flying back home from Copenhagen. There was a booking discrepancy at check in – I know I booked a room with a washer and dryer (it was actually the only reason I booked the hotel), but the front desk said that I had not and the only confirmation I had online did not show the room type. Although an inconvenience, this is not the reason for the negative review. The response I received is the purpose of this review.
The front desk staff were so rude to me regarding this discrepancy that I almost couldn’t believe what I was hearing. All I said is that I know I booked a room with a washer and dryer, then the staff raised their voices and continually told me over and over that their system does not make mistakes and that I am wrong. The tone of the voice is what bothered me the most. After a few minutes of listening to raised voices, I simply asked the front desk why in the world are they yelling at me.
I was “upgraded” to a room with a washer and dryer. The room was okay, with the exception of our bathroom smelling like sewage.
My mom and I visited the pool area. While walking through the locker room, my mom slipped and fell due to an excessive amount of water build up (I understand that it was close to a pool, but the area was completely flooded).
There are many other better options in the area.
- Official Description (provided by the hotel):
- Adina Apartment Hotel Copenhagen is located just minutes from the centre of this beautiful, edgy city. Discover why the Danes enjoy such a high quality of life by exploring everything its picturesque cobblestoned streets have to offer, from the cutting edge design scene to the long list of exceptional restaurants. Most importantly, don’t forget to seek out your own slice of hygge while you’re here. Put simply, this is the pursuit of everything good and cosy in the world: hot chocolate by the fire or a glass of red in your warm, fluffy bathrobe is mandatory. ... more less
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- Also Known As:
- Apartment Copenhagen
- Adina Apartment Copenhagen
- Copenhagen Adina Apartment Hotel
- Adina Copenhagen