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Reviews (1,373)
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Reviewed March 12, 2012

I have stayed at a few Adinas and this one is not the same high standard. The rooms are a little older and a little further out from the action. Great that you can hire bikes for the day!

  • Stayed: March 2012
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Thank Kjmjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamiraCopenhagen, Manager at Adina Apartment Hotel Copenhagen, responded to this reviewResponded March 13, 2012

Dear Mr. kjmjs,


Thank you for the time you have taken to provide us with your comments about your recent stay at our Adina Apartment Hotel.

should you have any issues you would like to discuss, please feel free to contact us.

Best Regards
Samira N. Assaad
Reservations Manager
email: acph@adina.eu
tel: +45 8819 3651

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2012

excellent apartment. we had 4 friends in a 2 bedroom 2 bathroom apartment and it was perfect

  • Stayed: February 2012, traveled with friends
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3  Thank SJB213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamiraCopenhagen, Manager at Adina Apartment Hotel Copenhagen, responded to this reviewResponded March 13, 2012

Dear SJB213,


Thank you for the time you have taken to provide us with your comments about your recent stay at our Adina Apartment Hotel.

We look forward to welcoming you and your friends once again with us.

Best Regards
Samira N. Assaad
Reservations Manager
email: acph@adina.eu
tel: +45 8819 3651

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2012

This is one of the better hotels I've stayed at in Copenhagen. Our room/apartment was very clean, warm (unlike other comments here) and the bed was very comfortable. The kids loved the swimming pool. The pool area is small, but clean and well maintained. On the minus side: the hotel is not in a very fun area. The area is all super modern (danish modern design) and empty. Mostly businesses and empty apartments in vicinity. Pubs and restaurants are a good 20-30 minute walk away. The pool was rented out for swimming lessons (why anyone would take swimming lessons in such a tiny pool is beyond me though) and we only got to be in half of the tiny pool on Sunday morning. Didn't take the breakfast, and got a great selection of bread and pastries at the bakery around the corner. So if you are looking for a good clean modern hotel, on business etc then this is a good option. However if you are looking for a place close to "all the action" look elsewhere.

  • Stayed: February 2012, traveled with family
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5  Thank Samuel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamiraCopenhagen, Manager at Adina Apartment Hotel Copenhagen, responded to this reviewResponded March 13, 2012

Dear samuelwest,


Thank you for the time you have taken to provide us with your comments about your recent stay at our Adina Apartment Hotel.

Please feel free to contact me directly at the hotel if you wish to discuss things further.


With kind regards

Samira N. Assaad
Reservations Manager
email: acph@adina.eu
tel: +45 8819 3651

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2012

Stayed at the Adina this week for 3 nights. Having stayed there a number of times before with very good experiences I was very disappointed this time. After arrival realized the heating in the room was not working properly. After complaining to front desk twice they send somebody up who advised me that multiple rooms had the same issue. As a solution they put a mobile heater in the room which worked to certain extend but as these are two room apartments it was impossible to heat the room properly. Even the restaurant / bar and in the meeting rooms they had mobile heaters on. The only answer the staff had was that it was embarrassing but nothing about what was the problem and was was done about it. Upon paying they offered breakfast and mini bar charges for free but would rather have had a warm room. On another note the cleaning of the room was also not up to expectations.

  • Stayed: February 2012, traveled on business
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4  Thank swe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E G, General Manager at Adina Apartment Hotel Copenhagen, responded to this reviewResponded February 29, 2012

Dear swe1,

We appreciate the time you have a taken to provide us with your comments about your recent stay at our Adina Apartment Hotel. I do apologize for the inconvenience you have experienced and can assure you that we have professionals in the hotel to fix the technical problem which we currently have with heating. Please be so kind and contact me directly (egrimsehl@adina.eu) with more details about housekeeping you were unhappy about.

We would very much like to meet your expectations when you stay with us again.

Kind regards
Eva Grimsehl
General Manager
egrimsehl@adina.eu
phone: +45 8819 3650

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2012

The service and staff attitude here is the worst I have ever witnessed. We should have checked out upon arrival! We were a family of 6, and reserved a 2br and 1br with a requested high floor and close together. They put us on the second floor, and as far apart as you could possibly be! In discussing this with the front desk clerk, she shrugged her shoulders and said nothing I can do. The hotel seems to basically cater to corporate conf / long stay - not tourists. We decided on the hotel based on the pool and we have 2 young children and thought it would be a good break from the site seeing. On our 2nd afternoon, an outside instructor was giving lessons, to kids not staying at the hotel. She got extremely agitated that anyone else was there and kept "shushing" our kids because they were disturbing her lesson. Third day we called a cab, and when we came out to the cab, he already had 22 kroner on the meter. Didn't speak English so I asked the front desk to ask him to reset the meter. They told me that was customary and were rude to me. Next morning hired my own van to take us out of there! Never again, and all readers should think twice or more before staying here......to many other fine hotel to waste you stay here!

Room Tip: Away from the front street........better yet, away from this hotel!
  • Stayed: November 2011, traveled with family
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6  Thank whovilledc7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E G, General Manager at Adina Apartment Hotel Copenhagen, responded to this reviewResponded February 29, 2012

Dear whovilledc7,

Thank you for the time you have taken to provide us with your comments about your recent stay at our Adina Apartment Hotel. I apologize for the inconvenience you and your family have experienced and have addressed your concerns with our reservation and reception team to make sure that family room requests are met as best as possible in future. I have spoken to the swimming instructor concerned as our guests must always have priority in the pool area. This incident will not happen again. Please accept my apologies that our reception team did not handle the situation with the taxi in an acceptable manner, but unfortunately there is a minimum fee at start of 22 DKK (EUR 2,90).

Please feel free to contact me directly at the hotel if you wish to discuss things further.

With kind regards
Eva Grimsehl
General Manager
Email: egrimsehl@adina.eu
phone: +45 8819 3650

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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