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“Uncomfortable beds!”

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Copenhagen Island Hotel
Ranked #16 of 117 Hotels in Copenhagen
Certificate of Excellence
London
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Uncomfortable beds!”
Reviewed March 20, 2013

Rooms are very clean and modern. Flan screen TV, nice lighting. There is a great view of the river outside. Rooms are however quite small.
Beds and pillows are way too soft for my liking. This completely offsets how nice the room looks. Didn’t manage to sleep all 3 nights I was there.
Breakfast was good with a lot of variety. The bar and hotel restaurant are also nice.
Very close to metro station. There is a cinema complex with a shopping mall and supermarket next door with a number of restaurants and fast food eating place.
Would have rated this hotel much higher if the beds and pillows were more comfortable and enabled me to sleep!

Room Tip: Shopping mall with restaurants right next door with a supermarket below.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunMan74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alp_12, General Manager at Copenhagen Island Hotel, responded to this review, March 22, 2013
Dear Ameet P,
Thank you for taking the time to review your stay with us. First of all we would like to thank you for all the positive words and secondly we are sorry to hear that you found the beds too soft.

We know that some people prefer a hard mattress and some a softer mattress. However, we would very much like to test the bed in the room you stayed in. If you have the possibility, would you please contact us directly, so we may know which room you stayed in.

We cannot see from your email if you contacted the reception during your stay, as they could have helped you after the first night. We have bed boards that we can put under the mattress to help you get a good night´s sleep.
Looking forward to seeing you again.
Anne Louise Poulsen, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,173 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (405)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Poznan, Poland
Level 4 Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 13, 2013

I have stayed in this hotel more than 50 times so it is rather easy for me to write an objective review. The hotel itself is very nice and has a modern cool design with a lot of glass. The rooms are rather small but nicely furnished. The location is very good, close to the shopping center Fisketorvet and a water tram. Also a DSB train station is within a 5 min. walk from the hotel. The restaurant serves a decent food but probably a bit overpriced what is quite usual for hotel restaurants. The breakfast is good but not perfect as there are no real eggs and there is a limited choice of meat, cheese etc. The fitness and sauna are rather poor compared to other. There are only some jogging machines and free weights which is not enough.

Room Tip: Executive rooms have a balcony with nice view and usually a kettle and tea/coffee set. Apart from th...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoodShine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alp_12, General Manager at Copenhagen Island Hotel, responded to this review, March 20, 2013
Dear Sirs,

Thank you very much for being a regular guest at our hotel. We hope you have enrolled in our loyalty programme where you earn points for each room night!

Our breakfast buffet also offers soft boiled/ hard boiled eggs as well as a wide selection of bread, pastry, fruit, yogurt, sausages and bacon.

With regards to our fitness centre we are planning to change some of the machines within the next 3 months.

We look forward to welcoming you back.
Anne Louise Poulsen, General Manager


Yours sincerely,
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New York City, New York
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2013 via mobile

We spent the first night of our European tour at this hotel, great! We got an amazing room with a panoramic view overlooking on the bay. The hotel is a bit cold, we saw 2 people in 3 days but it's not a big deal! Service is ok, and the city amazing!
We recommend this hotel!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alp_12, General Manager at Copenhagen Island Hotel, responded to this review, March 21, 2013
Dear Mr Thomas V.,

Thank you very much for your kind words! We appreciate you taking your time to give us your feedback. All our superior and executive rooms have harbour view and our junior suites have panorama view of the harbour. We hope to welcome you back if you will be in Copenhagen again.
Anne Louise Poulsen, General Manager
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London, England, United Kingdom
Level 5 Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 12, 2013

The Copenhagen Island Hotel is built on the water - I guess the name gives it away. The design is very modern and cool. The location is good as it is near a train station and right next door to a shopping mall (which is very handy). I've checked every hotel I've stayed in recently on Tripadvisor and so far this has worked a treat as I haven't had a bad experience yet.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Happychaptraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alp_12, General Manager at Copenhagen Island Hotel, responded to this review, March 21, 2013
Dear guest

Thank you for staying with us and thank you very much for your positive feedback on your hotel stay. If you come back to Copenhagen in the future, we hope you will choose us again.We are looking forward to welcoming you again.
Anne Louise Poulsen, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 6, 2013 via mobile

Arrived late only to find they had given our room to Chinese gentleman who was a bit surprised when we burst in. 2nd room nice, but no kettle and they wanted to move us to another room after 2 nights as ours needed decorating! Very nice helpful staff compensated us with a bottle of wine at dinner that night.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alp_12, General Manager at Copenhagen Island Hotel, responded to this review, March 21, 2013
Dear Sir

Thank you for your feedback on your stay with us. I am sorry to hear that you were sent to a wrong room. We just had new tv´s installed in all the rooms and that was the reason for moving you to another room. If you required a kettle in your room, we would gladly have brought you one. I am glad to hear that you were compensated with a bottle of wine.

We hope to welcome you back at Copenhagen Island at your next stay in Copenhagen
Anne Louise Poulsen, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 5, 2013

By far, the best hotel bed that I have ever slept on. The breakfast was rather expensive but the rest of the stay was fantastic. I really had no complaints. It was by far the best hotel that I stayed in during this trip (between Sweden, France, Spain, and Italy)

Room Tip: Spend the extra money and get the room upgrade. I wish I had.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cokemarine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alp_12, General Manager at Copenhagen Island Hotel, responded to this review, March 21, 2013
Dear “Cokemarine”,

Thank you so much for your very kind words and comments. We really appreciate you taking you time to review your stay with us.
Good to hear that you had a good night sleep! You can always buy an upgrade to a superior, executive or junior suite (rooms with harbour view) when making your booking or upon check in. We hope that you will choose us for your next stay in Copenhagen.
Anne Louise Poulsen, General Manager.
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Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2013 via mobile

The rooms were clean and modern but a bit too small. Also, the beds a bit hard and the bedclothes worned-out. Really liked the bathroom and its design. The breakfast was ok but not worth the price, for exempel the coffee was really watery. Overall ok, but not more. The restaurant we never tried except for breakfast. Instead tried the skybar and restaurant at nearby Tivoli hotel & congress.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JennySj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alp_12, General Manager at Copenhagen Island Hotel, responded to this review, February 25, 2013
Dear Jenny,
Thank you for taking your time to review Copenhagen Island. Your comments are important to us to help us improve.

Our rooms measure 20-22m2 and our junior suites 32m2.

We charge DKK 150.00 per person for our breakfast buffet and on our web page you can book packages both including and excluding breakfast.

We are sorry to hear that you did not approve of the coffee. Our waiters would gladly have poured you a new cup.

Our restaurant, The Harbour, is also open for lunch and dinner. We offer an exciting internationally-inspired menu card. Even though you did not have time to visit our restaurant outside breakfast hours, we are glad that you visited the Sky Bar at our sister hotel. Looking forward to seeing you next time you are in Copenhagen.
Anne Louise Poulsen, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copenhagen Island Hotel

Property: Copenhagen Island Hotel
Address: Kalvebod Brygge 53, Copenhagen 1560, Denmark
Location: Denmark > Zealand > Copenhagen > Inner Vesterbro , Vesterbro - Kongens Enghave
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #16 of 117 Hotels in Copenhagen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Copenhagen Island Hotel 4*
Number of rooms: 326
Official Description (provided by the hotel):
Copenhagen Island, a modern and stylish hotel with 326 rooms, is located in the pulsating neighbourhood Vesterbro. It lies right on the waterfront, offering excellent views of either Copenhagen’s harbour or across the city’s roofs and towers. The entire area around the hotel is buzzing with life and especially Islands Brygge and Kødbyen are well worth a visit when you’re staying in Copenhagen. ... more   less 
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