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“Lousy service”
Review of Illum

Illum
Ranked #7 of 132 Shopping in Copenhagen
Certificate of Excellence
Attraction details
Reviewed July 1, 2013

We asked about goretex rainjackets (in denmark it seems to rain every second hour) from the salesgirl at the sports department. Instead of helping us the girl told us that the store is closing (it was ten minutes til closing time) and she suggested that we come again next day. We have never before met a salesperson with such an attitude and if i was the owner i would consider to fire the girl immediately. And if course we never came back but went somewhere else insread.

4  Thank purnaaja
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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52 - 56 of 146 reviews

Reviewed May 27, 2013 via mobile

Classic setting with tons of cosmetic displays, thanks to Sephora. But with vat at 25%, I battle to have any desire to buy.

On the other corner you have a hair dresser and bakery.

So quite literally, you can have breakfast, have your hair done, then head to the cosmetic dept for a complete makeover.

1  Thank do_rei_me
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 6, 2013 via mobile

I only went there because they had Sephora and I do not have it home. If you want to get something that is hard to find you might suceed, also if you want ro buy some expensive chocolate. But there are way more interessting places in Copenhagen.

2  Thank Anna Louisa R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 24, 2013

The Top floor restaurant has to be the restaturant in the Inner City of Copenhagen with the lowest standards for quality of food and service. As a native of the city for most of my life, i should be able to speak with some experience.

We ordered the traditional lunch dish, Steamed Mussles with French Fries and a glass of white wine and water each. Sitting outside in the Sun, on the otherwise nice Terrace, the Wine and water was served to us right away. The place was not busy at all, but after 35 minutes the food had still not arrived.

The wine baking in the sun for all this time, was now more then luke warm and no longer fit to drink. After 40 minutes the food finally arrived, Two plates of dried out sorry looking clams. Worst of all the clams was completely cold. The fries (which was not fries but a small side plate with 7-8 potato wedges) was served hot so obviously the clams had been left out waiting for 20 minutes or more.

I complained but was met with an attitude from the staff, We were certainly not met by any sign of an apology or understanding from the staff. I did manage to get a refund for the food, so we left, and took lunch elsewhere.

Save yourselves a potential or maybe even a probable bad experience, and treat yourself to lunch in one of the many other restaurants and cafes in the area.

8  Thank Cloverleaf2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

If you are keen to shop or like the best of the best, this your point.
If you don't get why pay so much for so little, run Forest.

Nice place also to shop drinks & snacks for kveld before the night live.

1  Thank flaviaviland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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