Mismanagement apartment, making their money off excessive cleaning fees. Apartment in Copenhagen Management John Hansen has declined to give us a refund of the 180 euro cleaning fee that was charged by his company for the apt we rented for 6 people. The apartament was a dust bowl. Pillows with no substance and dust mite filled duvets. We submitted our dissatisfaction with the apartment condition and cleanliness within the 24 hours stated. Nobody responded and we then elaborated after 48 hours. Still no response. John has since followed up and still refuses the refund, saying that we didn't respond in the time frame, but we did. They just simply ignored us, hoping we would go away. The cleaning job was barely and 80 euro one, let alone 180 euro. Bottom line, Apartment in Copenhagen are not standing by their service.