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MonikaCzechRepublic

Great breakfast, worse bathroom.

4.0 of 5 bubblesReviewed Aug 4, 2019
What I wasn't really happy with was the shower. There is a space of several centimeters below the shower screen, where the shower drains water into the rest of the bathroom. The water should then be wiped out, but there was no "towel" in the room. So I used one of the hand towels. :-(
In the bathroom I also did not suit the lighting, which is insufficient for morning makeup.
I consider the bathroom as a whole the worst part of my stay.
What was great was breakfast! Really wonderful! Wide selection, quality ingredients and unbeatable gluten-free corner and high quality vegetable milk (no Alpro full of nonsense ingredients). This is often not the case. Thank you for all allergy sufferers. SUPER !!!
Only coffee could be better.
Date of stay: July 2019
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with ScandicHotels.com
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sluseholmen, Receptionschef at Scandic Sluseholmen, responded to this review
Responded Aug 8, 2019
Dear Monika,

Thank you for your stay and for taking the time to give us feedback.

I am so glad you had a nice stay with us, and that you enjoyed our breakfast and especially our allergy friendly options. That means a lot to us.

I am sorry that you found the bathroom to be inconvenient. We will look into your feedback and see what we can improve based on it. Thank you for this.

We hope that you had a wonderful time in Copenhagen, and that you would visit us soon again.

Best regards
Miran K.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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Reviewed August 2, 2019

We stayed in a junior suite which was a lovely room. It was kept well cleaned and the staff were friendly and helpful. Breakfast was tasty and very well stocked and there is a little shop for anything you might have forgotten to bring with you. The spa area was nice and clean, although the bubble jacuzzi function was broken but it was still nice to relax and take in the view. The gym was well equipped but the glass ceiling might put some people off as people walking to their rooms can look in on you but that didn't bother us. The only thing that did bother us was the ventilation in our room. The junior suites have fantastic enormous windows which give a lovely view of the harbour area. Unfortunately, it was hot and sunny while we were staying there and all that glass makes the room like a greenhouse. It meant keeping the blinds shut a lot of the time. We were able to open one window to cool it down but the room really would benefit from better air-conditioning. The system in the room was ok but couldn't cope with that much heat from the sun. Free parking at the hotel was great and there was always space and there are local shops and takeaways for convenience. Transport into the city centre was easy by bus and fun using the harbour buses, although their times are more erratic. All in all, I would recommend this hotel. There is room for improvement but it was good value for money.

Date of stay: May 2019
Trip type: Traveled with family
2  Thank PonjeS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sluseholmen, Receptionschef at Scandic Sluseholmen, responded to this reviewResponded August 8, 2019

Dear Guest,

Thank you for your stay and for taking the time to give us feedback.

It is great to see you had a wonderful stay with us. Thank you for the kind words about our facilities, our location and our staff. That means a lot to us. I am sorry that the room felt a bit too hot during your stay and that you had to draw the curtains. We are looking into upgrading the ventilation in the rooms, and the temperatures in Denmark keep rising each summer now.

We hope that you had a fantastic time in Copenhagen and that you would visit us soon again.

Best regards
Miran K.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2019

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sluseholmen, Receptionschef at Scandic Sluseholmen, responded to this reviewResponded July 30, 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 29, 2019

The hotel was marvelous, I loved the guys at the service desk. Men should always be there they are a lot more sensitive to your needs. I had a slight problem with wake up call on the tv.. the guy at the front desk came to my room to fix it almost immediately but the woman at the front desk had an excuse. That had nothing to do with the hotel services it was her.

Date of stay: July 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
1  Thank babs9duggan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sluseholmen, Receptionschef at Scandic Sluseholmen, responded to this reviewResponded July 30, 2019

Dear Barbara,

Thank you for your stay and for taking the time to give us feedback.

I am so happy you enjoyed your stay with us, and that you loved the hotel. I am glad we could fix the wake up call on your TV. The lady at the front desk was new, so she might not have been aware of how to help you at the time. We will make sure she gets the proper instructions regarding that.

I hope that you had a wonderful time in Copenhagen, and that you would visit us again soon.

On a personal note, I would like to thank you for the tips on what to see on my trip to the US, and for the great conversations we had during your stay. I look forward to your call so I can tell you about the trip.

Best regards
Miran K.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2019 via mobile

When we checked in I was a but disappointed about the location, directly opposite is a building site. However a short walk through the building site brought me out on to amazing canals where people were enjoying canal life. A 10 minute walk from the hotel is a harbour bayh, this I'd a purpose built free to use outdoor pool for all the family with diving platforms and a decent length for swimming plus a shallow area for young children. This is free to use and we spent many sunny evenings lounging around the pool and going for the occasional dip. In regards to places to eat we highly recommend kellermans, a 15 minute walk from the hotel through the canal area. There is also sushi, pizza and burgers en route as well as a couple of supermarkets.
This hotel is well located for public transport with the 4A and 34 buses running every 10 minutes or so and the metro only a 3 minute bus journey away. I highly recommend buying a Copenhagen Card for ease of transport, all transport is free with it plus free entry to many attractions in copenhagen.
Back to the hotel, there was no air con in the rooms which was a downside as outside temperatures were hovering around 27 degrees. There was a fan in the room which did help considerably.
The roome are quiet, I was worried about noise from the road but needn't have been. The breakfast was of good quality with a good variety. This us a green hotel which is why there is no air con, they have plenty of bikes you can rent, electric scooters are often near the hotel and they have their own bees too. We would probably stay in this area again should we come back to copenhagen.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank DIablo2705
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sluseholmen, Receptionschef at Scandic Sluseholmen, responded to this reviewResponded July 29, 2019

Dear Guest,

Thank you for your stay and for taking the time to give us feedback.

It is great to see you had a nice stay with us, and that you enjoyed the surrounding areas. They are wonderful during the summer, even though they can be well hidden away.

Thank you for mentioning our great location, our green initiative, and quality breakfast. This means a lot to us.

I am happy you enjoyed your time in Copenhagen, and we would love to welcome you back, should you visit Copenhagen again.

Best regards
Miran K.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2019

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sluseholmen, Receptionschef at Scandic Sluseholmen, responded to this reviewResponded July 18, 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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