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“Miserable welcome, much room for improvement”
Review of Savoy Hotel

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Savoy Hotel
Ranked #25 of 118 Hotels in Copenhagen
GreenLeadersBronze level
Reviewed May 14, 2013

A warm welcome to this hotel would have made up for the small, but nicely appointed, rooms. Unfortunately, this was not our experience. The receptionist was miserable and largely unhelpful. She made no effort to provide a city map or make any suggestions on things to see. No big drama as I had done my research and had visited CPH before, but would still have added a nice touch. The luggage room is clearly far too small for the size of the hotel/ number of guests wishing to use the facility. This meant that the two times we had to use the luggage room (our hotel room was not available on check-in) there was a lot of heffing and shifting of other people's bags as well as our own. The building site next door meant a stay in bed beyond 8.00am was difficult. Breakfast is only served until 10am and was nothing to write home about. In my view, the hotel is over priced but, as other reviews highlight, CPH is an expensive city and for a place to sleep for one night the hotel is just about adequate, although I would not return.

  • Stayed: May 2013, traveled as a couple
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1  Thank mrcrdeacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristianOxlund, Owner at Savoy Hotel, responded to this reviewResponded May 16, 2013

Dear Mr Deacon,

Thank you for taking time to write a review about Savoy Hotel.

I do not think that you are being fair to the hotel, nor to the receptionist, who has been with us for 7 years now. It is correct that we did not have city maps available at the reception desk, because we ran out for a couple of days. We received a lot of maps just yesterday, so they will be ready for your next stay.
However we have a large stand, 1 mtr from the reception, where you can find all the information you need, including maps of Copenhagen. Not all our guests are interested in a "sales talk" from the receptionist but like to find a way of their own. If you had asked Vilma at the reception desk, she would happily have told you a lot about Copenhagen, including the spots that tourists have trouble finding!

My apologies for the noise from our neighbour, but we do not have much to say in that case. However they are not starting to work as early as they are allowed to, in respect of us.

Breakfast is served between 7 am and 10 am, and we have done that for many years now. All bread are freshly baked every morning, and the cold meat and vegetables are freshly sliced during the morning service.

The luggage room is available for our guests to use free of charge, and some times it is full I will agree with you on that. We guarantee that your room is ready at 14.00, but we try our best to have it ready as soon as possible, for your convienence.

Even though you do not wish to return, I do hope that I will be able to welcome you again in Copenhagen. And hopefully be able to change your mind about Savoy Hotel.

Kind regards,

Christian Oxlund

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513 - 519 of 923 reviews

Reviewed May 11, 2013

Had a great stay at this hotel, good location, rooms are a bit on the smallish side but very nice and very clean, beds comfortable. Breakfast was excellent plenty to choose from. Lots of shops and restaurants in walking distance. Must say the man on the front desk is most helpful, welcoming and friendly as is all the reception staff.

  • Stayed: September 2012, traveled with family
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1  Thank joeyWesternAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristianOxlund, Owner at Savoy Hotel, responded to this reviewResponded May 15, 2013

Dear Joey,

Thank you for your review.

I am glad that you enjoyed the stay, and for your comments on the man in the reception.

Even though you are from the other side of the world, I hope to be able to welcome you again in Copenhagen.

Kind regards,

Christian Oxlund

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Reviewed May 9, 2013

Had a great weekend in Copenhagen and this hotel was fantastic. About a 5 minute walk from Central Station so we could get the train direct from the airport then walk to the hotel, which saved on taxi costs. All rooms overlook the inner courtyard so there was no noise from the street, the hotel was spotlessly clean and I think had been refurbished fairly recently so everything was clean and fresh. Continental breakfast was included and served in a lovely downstairs room, there was plenty of choice including soft boiled eggs, salami, ham, cheese, cereal and plenty of bread, which was all being topped up constantly. The hotel also has free wifi which worked well and was easy to access. What really made this an outstanding place to stay were the reception staff, all were friendly, extremely helpful, assisted us with bus travel and with booking a restaurant for us on the Saturday evening, we really could not have asked for more.

  • Stayed: May 2013, traveled with friends
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Thank tunsttravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristianOxlund, Owner at Savoy Hotel, responded to this reviewResponded May 15, 2013

Dear Tunsttravel,

Thank you very much for your positive review and for your comments on the helpfull receptionstaff.

I hope we will be able to welcome you again in near future.

Kind regards,

Christian Oxlund

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Reviewed May 9, 2013

Stayed here for a city break last October. Hotel is well situated and within easy walking distance of a number of sites (e.g. Tivoli Gardens, Nuhaven). The room was a bit on the the smallish side compared with others that we've stayed in and there was an unfortunate whiff from the bathroom which the staff told us was due to some blocked drains - didn't seem to be dealt with during our stay but keeping the bathroom door shut stopped the whiff. Room itself was tidy enough and the staff were pleasant, if perfunctory. A bit overpriced at over £100 per night for something a bit basic, but Copenhagen is a pricey place. Would probably upgrade next time but a perfectly serviceable hotel

Room Tip: It's going to be a bit expensive wherever you go in Copenhagen, but look at room dimensions when...
  • Stayed: October 2012, traveled as a couple
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Thank thegrumpys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristianOxlund, Owner at Savoy Hotel, responded to this reviewResponded May 15, 2013

Dear TheGrumpys,

Thank you for taking time to write a review.

I am glad you enjoyed the stay, but not so happy that nothing was being done with the whiff.

I hope you will accept my apologies for that?

Kind regards,

Christian Oxlund

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Reviewed April 27, 2013

The room was quiet and comfortable. The staff was very friendly and willing to help with any request. The hotel is a 10 minute walk from the main train station and there are many restaurants within walking distance. Overall good choice.

  • Stayed: April 2013, traveled with friends
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Thank Woodturner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristianOxlund, Owner at Savoy Hotel, responded to this reviewResponded May 15, 2013

Dear Woodturner,

Thank you for taking time to write a review.

I am happy that you and your friends enjoyed the stay.

I hope you will join us in Copenhagen again some day.

Kind regards,

Christian Oxlund

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Reviewed April 9, 2013

Overall we had a very good stay at the Savoy. It is in a good location for the central train station and also for walking into the centre to see the sights. There are plenty of restaurants to choose from around the hotel. The staff were generally very friendly and helpful. The breakfasts were really good - a nice selection and yummy bread and pastries!

Our room was cosy and nice and warm. The only downside was that we overlooked the builders yard in the courtyard at the side of the hotel (there are building works being carried out at the moment). When we first arrived in our room I did go back to reception and inquired if there were any problems with noise from the builders. The gentleman who had checked us in said that there hadn't been any problems reported and assured us that the builders were not allowed to start work before 10 am. However, this turned out not to be the case and the builders started crashing about at around 7 am. Luckily I had packed some earplugs! If you don't want to be near the builders I suggest you ask for a room higher up (we were on the second floor) and not overlooking the builders yard towards the rear of the hotel.

We would still use this hotel if we ever visit Copenhagen in the future as overall it ticked all the right boxes.

  • Stayed: April 2013, traveled as a couple
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1  Thank DaisyMay1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristianOxlund, Owner at Savoy Hotel, responded to this reviewResponded May 15, 2013

Dear DaisyMay,

Thank you very much for taking time to write a review.

I am glad you enjoyed the stay, but not so happy that our neighbours made noise from 7.00 am.

Normally they start around 08.00 am, and do not make much noise until 10.00 am.
The construction is not part of the hotel, but they do listen to our concerns regarding noise. I apologize for the inconvenience.

Kind regards,

Christian Oxlund

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Reviewed April 3, 2013

We stayed for five nights and were very comfortable. The staff were warm and helpful, the building is beautiful, the rooms were clean, the bed was very comfortable,and the breakfasts were excellent. Wifi was available in the rooms and was free.The location is also spot on: near the main train station and close to the sights.

  • Stayed: March 2013, traveled on business
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2  Thank Otupaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristianOxlund, Owner at Savoy Hotel, responded to this reviewResponded May 15, 2013

Dear Otupaka,

Thank you for taking time write a review about Savoy Hotel.

I hope that we will be able to welcome you again in Savoy Hotel.

Kind regards,

Christian Oxlund

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Savoy Hotel

Address: Vesterbrogade 34, Copenhagen 1620, Denmark
Phone Number:
Location: Denmark > Zealand > Copenhagen > Indre By (Inner City) , Vesterbro - Kongens Enghave
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #25 of 118 Hotels in Copenhagen
Price Range: $140 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Savoy Hotel 3*
Number of rooms: 66
Official Description (provided by the hotel):
Six-story Hotel situated in central shopping district near Tivoli Gardens & train station. ... more   less 
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