Unfortunately, despite we have confirmed booking for this hotel they refused to accomodate us as they were overbooked. The staff were very confused. Once they informed us that they are overbooked they begin immediately service other customer. Only once we left they tried to offer assistance to find some other hotel but only because they were afraid of our potential complaint with booking.com. We rejected their assistance as we were afraid of what "substitute" accomodation could this confused amateurs try to force to us.
The quick first impresion from the facíity was average. You need to ring the bell to get inside as the doors are permanently locked. Then you need to ho upstairs with your luggage to reception, nobody to assist you.
Ať the first look seems to me more like average thee star hotel with average location than a four star facility. We heard that there is nice spa but unfortunately had no chance to use it. The reception area is furnished in asian style but worn.
- Official Description (provided by the hotel):
- Axel Guldsmeden is an experience of charm and style, and the best night’s sleep you will find in inner Copenhagen. Situated in the heart of Vesterbro, Axel has 129 rooms, conference facilities, an organic brunch & evening restaurant and a luxurious spa with own-brand organic products.The four-star Axel Guldsmeden is the environmentally friendly choice for a visit to Copenhagen – all products, food & drink, furnishings and services either organic, fair-trade or both. ... more less
- Reservation Options:
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- Also Known As:
- Axel Hotel Copenhagen