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Reviewed May 4, 2019

Old hotel but very good location, just in front of the train station and bus stop.The room is not sound proof at all hence quite noisy.
Check-in and check-out was quite fast. The cleanliness of the room need to be improved.
No complimentary bottled water is provided even we stayed for four nights

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Vacation34776820024
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reception P, Guest Relations Manager at Profilhotels Copenhagen Plaza, responded to this reviewResponded May 31, 2019

Dear Guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

It is also a pleasure to inform you that we plan to start updating and improving all our rooms later this year. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2019

The hotel needs major renovation, from the carpets to the lighting to the fixtures in the bathrooms; even the elevator! The only thing going on for the hotel is the location, which is absolutely fantastic, followed by the staff, who are very courteous and helpful. But given the price they charge (even for Scandinavian standards), the place needs a massive upgrade.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Saba A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reception P, Guest Relations Manager at Profilhotels Copenhagen Plaza, responded to this reviewResponded May 31, 2019

Dear Sazeem,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

It is also a pleasure to inform you that we plan to start updating and improving all our rooms later this year. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2019

We stayed at Copenhagen Plaza Hotel in February this year for a short break. The location was great as you were right next to the Tivoli Gardens.
Checkin was fine, and family room was ok, but the shower was luke warm and quite slow and the bathtub had no bath plug.
Breakfast was ok, quite hard to get a table, and became busy quickly. If you like old history hotels, this is the one for you. Overall, a nice hotel and is in a great location. Would stay again.

Date of stay: February 2019
Trip type: Traveled with family
3  Thank GeorgiaReviews
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reception P, Guest Relations Manager at Profilhotels Copenhagen Plaza, responded to this reviewResponded May 31, 2019

Dear Georgia,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2019 via mobile

Me and my partner don’t usually stay at fancy hotels when we travel, but this time we wanted to really treat ourselves so we booked two nights at plaza hotel Copenhagen ! Got really disappointed though, the room had quite a sloppy feeling. Bad air, kinda “old” smell in it? Guess the carpeted floor had something to do with that...
the bathroom, shower was moldy and didn’t closed which caused a lot of water on the floor.
BUT the biggest disappointment was that it didn’t have a doublebed, instead there where to single beds put together to make it look like a double. There was this huge gap between them so we had to sleep on each side, and we are cuddly sleepers :(

On the bright side, the breakfast was great and the interior in the lounge and bar is stunning, really cozy. But overall the hotel did NOT live up to the 4 stars!!!!!!!

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Klara W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
David S, Guest Relations Manager at Profilhotels Copenhagen Plaza, responded to this reviewResponded July 5, 2019

Dear Klara,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

It is also a pleasure to inform you that we plan to start updating and improving all our rooms later this year. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

Nevertheless, it is very sad to hear about your experiences from your previous stay. That is clearly not the impression we want to hear from our guests.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2019 via mobile

The Plaza has a great location, the staff is friendly and the rooms are clean. The foyer of the hotel is beautiful. The library bar is really impressive and has live music on certain nights. The rooms are sufficiently appointed (they even come with weights for the over achievers!) and the shower pressure is great with warm to hot water. I was concerned when I saw ear plugs beside the bed.....If you’re sensitive, don’t open the windows. I personally loved the happy sounds coming from the Tivoli Gardens! Lastly....I loved the view from our 6th floor room!

Date of stay: April 2019
Trip type: Traveled with friends
Thank GlobeTrotterChicago
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reception P, Guest Relations Manager at Profilhotels Copenhagen Plaza, responded to this reviewResponded May 5, 2019

Dear Guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

A great pleasure to read your very comprehensive review with lots of positive feedbacks. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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