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Reviewed April 26, 2019

Great location across from the train station, comfortable spacious room with balcony although next to the train station didn't disturb us during the night overall was perfect for what we wanted and would recommend to anyone travelling to Copenhagen for the first time.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dream54023844118
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reception P, Guest Relations Manager at Profilhotels Copenhagen Plaza, responded to this reviewResponded May 24, 2019

Dear Guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019 via mobile

Traditional English style hotel with a bar looking like an old library. Clean rooms, the bathroom could do with some maintenance but ok equipped. The water taps are old style as well. Fast WiFi in the rooms. Breakfast buffet is good, plenty of choice on both healthy and the traditional egg stuff. Well located next to Copenhagen central station and opposite of Tivoli.

Date of stay: April 2019
Trip type: Traveled on business
Thank 570,414,586
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reception P, Guest Relations Manager at Profilhotels Copenhagen Plaza, responded to this reviewResponded May 5, 2019

Dear Guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019

Our room was large, and had a sofa bed and generous double bed. The ensuite bathroom was also well proportioned, but that's about where the praise ends. The decor is really tired - we had room 412 - there was no lock on the bathroom door; the sofa bed was, frankly, knackered - not so much of a problem when it's small children sleeping in it, but an adult would struggle. FYI - in room 412 there is both sound and vibration from the adjacent train station so be advised - they leave a sleeping pack for your benefit so use the earplugs!
It just felt as if this was once a fabulous hotel, but it is now in dire need of refurbishment - as I mentioned in my review to the hotel they are sweating their assets.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Compass34478158055
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
David S, Guest Relations Manager at Profilhotels Copenhagen Plaza, responded to this reviewResponded July 5, 2019

Dear Guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

It is also a pleasure to inform you that we plan to start updating and improving all our rooms later this year. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2019 via mobile

The hotel is GOOD PLACED because is near to the train station and is easy to go in downtown.
You have to like the HOLD STYLE, because this hotel is like victorian time.
I really appreciate the personal gym in the room.
The staff is kind and discreet.
The only negative note: the toilet need a restoration.
Recommended

Date of stay: April 2019
Trip type: Traveled on business
Thank MatteoCosma
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reception P, Guest Relations Manager at Profilhotels Copenhagen Plaza, responded to this reviewResponded May 5, 2019

Dear Guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

A really great and comprehensive review, which we appreciate deeply.
In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2019 via mobile

We stayed as a family of four in February this year.
The hotel is located right beside central station which is useful when getting train to/from airport. Tivoli gardens are straight across the street.
The room itself was quite spacious for the 4 of us. We had to quickly remove the dumbbells from the wall so our 3 year wouldn't get them.
The bathroom had obviously seen better days with chipped woodwork and old facilities. The room was clean but could do with a refresh.
Breakfast was plentiful with a wide variety of choice.
It is a lovely old building and our children loved the glass lift.

Date of stay: February 2019
Trip type: Traveled with family
1  Thank Ginger1977
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reception P, Guest Relations Manager at Profilhotels Copenhagen Plaza, responded to this reviewResponded May 5, 2019

Dear Guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

We do hope that we in the near future can start renovating and updating our rooms - but still keep it to the history and classical environment that you find at our hotel - we sure need to respect that. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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