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“Pfft! ...but a great location with friendly staff”
2 of 5 bubbles Review of Imperial Hotel

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Imperial Hotel
Ranked #45 of 116 Hotels in Copenhagen
Floridian in Switzerland
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Pfft! ...but a great location with friendly staff”
2 of 5 bubbles Reviewed March 19, 2013

Thank goodness for friendly staff. I have stayed at this hotel a few times/year for the last 3 years for business. We stay here only b/c the location is so good (a 2 min walk from the office, 15 min from airport, 5 from station)....but c'mon Imperial!! Eventually, your location will not be enough to keep people coming.

Overall - it is simply a worn hotel. Walls and furniture are marred and dirty. Lighting is terrible in the room (worse than most). Wifi is great but there are no power outlets near the bed!! I like to work in the eve while sitting on the bed and charge my phone and ipad. impossible here. I asked for an extension cord - they said they would bring one but never did.

The large windows that can be opened wide are great - i love the fresh air but be careful if you bring kids - you could easily fall out!

The bathroom has great lighting and while small, there is enough room for the average woman's toiletries (mine anyway!). Water pressure is decent although configuration is typical European narrow shower space. I needed a towel to be able to move the temperature knob.

Tomato soup was notably delicious!! But... bfst room service was lazy. Coffee but no milk/sugar as requested. Eggs arrived w/o a heating dome so they were cold....and felt like a sponge in my mouth (you know the type - typical buffet eggs...blech!), no salt and pepper. Bread was tasty, altho I didn't ask for it.

The elevators are painfully slow (and small). The doors actually "bounced" open/closed 3 times before they would close for good and take me to the floor I needed.

My first room smelled really musty - they gave me a new one which was much better - and they did it with a smile. Like someone else has already commented, the friendly staff (and location) saves the place. ..... just needs some INVESTMENT!

Room Tip: there are lots of long hallways so maybe near the elevator!
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ufgator27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (179)
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English first
Dundee, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 16, 2013

I stayed at Imperial hotel for 2 nights, the rooms are large and cosy, had twin beds in a room for one, bathroom was spotless, aircon was doing the job. The only unpleasant thing was the size of the elevators but that was compensated by their number,3. The staff was very helpful, pleasant and friendly. Thwe hotel is 10 minutes away from the main train station and across the road from a metro station so well placed. Recommended.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adnarnro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen, Norway
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

We arrived late at the evening. Stayed for three nights. The room we got was not cleaned, but the reseption staff gave us a new room and upgraded us for the whole stay. A big plus for exceptional service without trying to explane away the incident!

A big negative is for promoting beeing eco-friendly, but not acting as;
Stickers in the room telling us that only towels on the floor are beeing swapped. But all towels are swopped every day. New opend soap used for 1-2 times are swapped daily. Bottles of shampoo/shower gel/lotion are also swapped when nearly used!! Sharpen up!!

PRO
+Staff is very friendly and helpfull
+Rooms are clean and quiet
+Bathroom is nice. They have room with shower OR bathtube.
+Beds are good
+Flat screen
+Large windows
+Free WiFi - also in most of the rooms.
+Free LAN in all rooms. Cabels are connected in the room, just plug and surf :)
+Breakfast included. Nice hot/cold buffet with a various sortement. Really a good start of the day
+Central; 5min walk to train station, tivoli, restaurants, pedestrian street
+Fair and affordable prices.
+Good size of the rooms. The rooms in the end are longer, but less broad.
+Good italian restaurant with nice prices in the hotel

CONS:
-Not WiFi availibility in all room.
-Lots and lots of long corridoors
-Small elevators (but there are three of them and one is always there for you)
-Not enough lightning in the room.
-Not very enviromental-friendly

Room Tip: If you can afford it; upgrade your room - you're getting higher up, guaranteed wlan in the room...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Oppdagerne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed March 10, 2013 via mobile

An ok place with an ok location, depending on why you are in CPH of course. It is quite old and worn down, my mattress was probably as old as the hotel.. Nice andfriendly staff overall and a fairly good breakfast saves the place.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HAD035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Houston, Texas
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed March 2, 2013

PROS:
Friendly staff.
OK size room for CPH.
Clean, heated tile floor in bathroom, mini-fridge, comfortable bed, nice flat TV, 4 windows.
Rooms were very quiet - well insolated from room/hallway noise.
Restaurant/Bar (Italian) off lobby.
Good breakfast with many hot/cold items from which to choose.
Good location: easy walking to Tivoli, train stations, restaurants. About 30min walk along Stroget pedestrian street to popular Nyhavn area.

CONS:
Fairly expensive.
Shower pressure is VERY sharp/painful - use caution.
No WiFi in rooms - only laptop network cable. Need to go to lobby for WiFi (free).
Steps on floors to enter some sections.
Corner rooms are smaller due to configuration.
US credit cards take more time to process since no PIN#.
Tight elevator (but, they did have 3 and always seemed available).

Room Tip: Room should at least be a Superior room. Avoid rooms located in the corners as too much space is all...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chrisonthetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

Stayed for a weekend trip. Good city centre location. Hotel immaculately clean, staff very friendly, helpful and knowledgeable, restaurant food excellent. 1 minor complaint - not enough lighting in standard room.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LK6100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garfield, New Jersey
Level Contributor
43 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

Great location....I opted for a standard single and it was fine......breakfast was more than adequate and the front desk staff was always helpful and friendly! I would always recommend The Imperial! The breakfast has warm and cold items...with delicious sweet and/or savory items. Free wifi in the lobby area, and I was told it will be in all rooms in a few months.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: Vester Farimagsgade 9, Copenhagen 1606, Denmark
Location: Denmark > Zealand > Copenhagen > Indre By (Inner City)
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #45 of 116 Hotels in Copenhagen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Imperial Hotel 4*
Number of rooms: 304
Official Description (provided by the hotel):
There’s no doubt that Imperial Hotel is much more than a tastefully decorated, modern four-star hotel in the heart of Copenhagen. That’s because for more than 50 years, the hotel’s vibrant international atmosphere has attracted both Danish and international guests with a passion for good food and drink.Whether your business schedule is packed tight or you have ample time for sightseeing, Imperial Hotel is the perfect base conveniently located just steps from Tivoli Gardens, Strøget, City Hall Square and Copenhagen Central Station.If you are planning a meeting or conference, you can leave it to us to create the ideal environment with professional staff in one of our six conference rooms of various sizes. In our newly refurbished restaurant, Ristorante L’Appetito, we indulge our guests with authentic Italian delicacies made from excellent seasonal ingredients, lovingly created by our talented chef and his Italian team. ... more   less 
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