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“Overpriced for noisy location”

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Andersen Boutique Hotel
Ranked #3 of 118 Hotels in Copenhagen
Certificate of Excellence
Reviewed May 29, 2013

The inside of this hotel is fine and the beds comfortable and the staff polite, but despite asking several times for a quiet room (incuding a reminder on the day of arrival), I am given a room a the front of the hotel, which is very noisy late into the night. No option to move. In addition, a large sign gives all night light into the room. Probably a good hotel if you are here for the nightlife, but not for business or rest.

Room Tip: Back of the hotel, but seems not possible t pre-select for this.
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Stayed: May 2013, traveled on business
Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this reviewResponded May 31, 2013

Thank you for a valuable review.

First of all, I am sorry that you did not have a good nights sleep, especially as you requested a quiet room. Secondly, I apologize for the misunderstanding of not allocating a quiet room.
I know you spoke to our Manager and she did what she could to make you happy upon check-out.

Unfortunately many of our rooms face the street and on a fully booked night we will use all our rooms. As I can see from your other review you also stayed in a more residential part of time and this might work better for some.

Finally, we appreciate you liked the inside of Andersen Hotel, the comfortable beds and our staff.

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1,829 - 1,835 of 2,696 reviews

Reviewed May 28, 2013

the hotel is exactly what you expect from a hotel. The rooms were ok (simple). The employees were very friendly and did a lot of recommendations regarding restaurants, etc and the breakfast was excellent (eggs, various kind of bread, fruit, sweet coffee bread, coffee, thee, orange jouce, etc).

  • Stayed: May 2013, traveled as a couple
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Thank martijnverwijs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this reviewResponded June 5, 2013

Thank you for your review.

I am sorry you thought we were just another average hotel, as we like to think we offer personal service, nice ambiance and value.

Our continental breakfast and wi-fi are complimentary. We rent bikes at the reception and our lobby lounge is open 24/7 for our guests to relax, read design magazines and enjoy wine, local beer og specialty coffee.

The Vesterbro neighborhood has many restaurants, design shops and a central location for sightseeing.

We hope you will be back as we like to show you how we mean service with our heart.

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Reviewed May 26, 2013

We booked this way in advance for a four night stay with friends. Less than 45 mins after landing we had checked in at the hotel, which is a two minute walk from the Central Station.

This hotel is not flash, it does not have fancy facilities that you don't use, it simply does its job well.

The reception and breakfast staff all seemed genuinely friendly and helpful; the rooms are tastefully done out with eveything that you need, but nothing more. And breakfast was plentiful, well presented and tasty. There is even Gammel Dansk for those wanting a shot of alcohol to start the day.

There is no formal bar, but reception happily served drinks in the lobby, or the small courtyard to the back of the hotel.

The slight downside is that this is not the most picturesque part of town and late at night the streets outside have 'street walkers'. They presented no threat to any of us once it was clear that we were not interested.

As well as being a ten minute walk from the Town Hall Sq and the traditional city beyond it, the Andersen is just a few minutes from Copenhagen's meat packing district, full of ever so trendy bars, cafes and restaurants, which provide a welcome antidote to the tourist filled Nyhavn.

If you are on a short break to Copenhagen, I can't recommend this place enough.

Room Tip: Ask for a room at the back of the hotel if you prefer quiet.
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  • Stayed: May 2013, traveled with friends
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1  Thank Brighton_UKTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this reviewResponded June 5, 2013

Thank you for your warm recommendation - it is highly appreciated and always top of our wish list.

Your review is spot on, excellent and honest. Hopefully many future guests will benefit from your point of view.

We are located in Vesterbro neighborhood, a lively place with room for everybody and next to the old Meatpacking Area. The area is trendy but not posh - a bit like like our small hotel.

We look forward to welcome you back and hope you will become regular guests

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Reviewed May 25, 2013

The positive things first: The staff are fabulous! Welcoming, forthcoming and friendly 24/7. The breakfast is plentiful and varied, could however be more logically arranged (glasses behind a column away from the juice dispensers etc). The hotel is very close to the Central Train Station, but in a somewhat rundown area. The hotel itself is newly renovated and appears modern and tidy. The hotel wifi worked perfectly well during the entirety of our stay. The double bed was somewhat too much on the soft side for us, but that is of course a matter of taste and habit.

On the negative side I need to point to the fact that the room (and this seems to be the overall situation in the hotel) has no well functioning ventilation system, and no a/c. Thus, no possibility to adjust the temperature. This lack of ventilation leads to very stale and humid air during the night unless one keeps a window open, which then either faces the street, with its city noices, or the backyard (where some report early morning noices from garbage handling etc). The last evening we were given a fan, which did alleviate this discomfort somewhat. But this is a serious issue the hotel management needs to look into...!
The room we got was tiny, hardly or just barely a double room. The bathroom was spacious enough though, and the wardrobe facility good enough too. The curtains when drawn did not cover the entire area of the windows, making an early morning wakeup the result for light-wary guests, which may be an accute disadvantage to many, especially during the light Nordic summer nights. A little something in the minibar, like a bottle ot two of water, would be highly appreciated by many too, I guess. An empty minibar gives such a miserly impression....

We have travelled the world widely over the years, stayed in many hotels, and if this hotel is the #2 in Copenhagen, as it now appears on Tripadvisor, I must admit I wonder how the rest of the lot are. Andersen is a good place if you are looking for something near the Tivoli, the City Hall Square and the Strøget pedestrian area. It is also centrally located for public transport all over town. But it can impossibly merit to be #2 when it comes to spaciousness of rooms, sleep quality, and amenities such as fresh air (!) and the little extras such as a few sockets to load cellphones during the night, which are all pretty important when travelling and choosing a hotel.

  • Stayed: May 2013, traveled as a couple
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4  Thank KeaNor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this reviewResponded June 5, 2013

Thank you for a valuable and much appreciated review.

We are proud and thankful to all our guests for our excellent Trip Advisor rating.

I personally believe we have the best , friendliest and most dedicated staff in Copenhagen. And we try to listen to the wishes and expectations of our guests.

After reading your review we had an inspection of our ventilation system, and you were absolutely right as the system did not function properly. This has been fixed and the ventilation is now up and running. I apologize that we did not notice this earlier. We do not have A/C in Andersen Hotel, only fans are available.

We will also check the curtains for Nordic Summer Light. The empty fridge is an outgoing debate, as many guest appreciate the possibility to fill the fridge to their own needs.

Hopefully we are number one on Trip Advisor next time you come to Copenhagen!

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Reviewed May 22, 2013

Loved my stay at the Andersen. Staff are extra friendly and helpful, even the cleaners greet you with a cheery hello. My room was quite small but as it was just for me was adequate. Beds and bedding was super comfy. Nice bathroom, with a bath and quality toiletries. Breakfast was fresh, and of good quality. Not a lot of rooms around the buffet table when it is busy but not much of a problem. The location is pretty handy being so close to the Central Railway Station, although as others have mentioned its a bit of a colourful area, with prostitutes and drug users around all times of the day. This wasn't really a problem for me although I was approached several times if you say no you get no hassle. Ultimately, this is Copenhagen so it does not seem to be so hidden and I would not let it put you off. Would love to have given 5 stars but the lack of air conditioning in a stuffy and very warm room lets it down for me slightly. I would however stay again as it is so friendly and good value.

Room Tip: Some residents said it was noisy at the front of the hotel so request a room at the rear.
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  • Stayed: May 2013, traveled with friends
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Thank theboyracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this reviewResponded June 5, 2013

Thank you for some wonderful pictures of a Princess Room and a nice review.

It is kind of you to mention the friendly staff including the housekeepers - I will make sure to pass on the praise. A bed is very personal and it is pleasant that you found it comfy.

Our toiletries are Molton Brown and we use an exclusive hotel line: Green Park.

Andersen Hotel does unfortunately not have A/C (in Copenhagen A/C is only in 5 star hotels and newly built hotels). Our summer temperature is usually around 18- 22 celsius with a. few warmer and humid days. We have fans available for the comfort of our guests.

We are thrilled to hear you like to come back and we look forward to welcome you

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Reviewed May 22, 2013

Just got back from staying at the Andersen Hotel in Denmark. We were there for vacation/marathon in May 2013. The staff was extremely helpful in everyway-from the reception desk to the breakfast staff. They gave us cell phones to use during our stay and handed out umbrellas for the rainy marathon weather. Was concerned regarding the "redlight district". There are some shops in the area that not what I am used to, but never felt concerned or afraid. Caught the train from the airport and then walked to hotel from train station at 11:30pm- no concerns. The breakfast buffet was a cold buffet, but was very large and included a variety of items. Would highly recommend this hotel!

Room Tip: Our room faced the courtyard. There is no A/C so wanted to keep the windows open and the courtyard...
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  • Stayed: May 2013, traveled with family
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1  Thank barbara m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this reviewResponded June 1, 2013

Thank you for your review and for your support of Copenhagen Marathon. We were happy to see that many runners choose us

There are only a few hotels in Copenhagen that offers air condition. Andersen Hotel does unfortunately not have A/C. It is always possible to open the windows, but it may still be warm on summer nights . We have fans available but they will never cool the room as an A/C.

In Denmark you seldom find A/C and never in private homes. As we only get a few really warm days we try to enjoy them.

Thank you for your praise on our service, it is valuable feedback as we continuously evaluate and try to improve.

We hope to see you back at the next Copenhagen Marathon

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Reviewed May 20, 2013

The hotel is within a few minutes' walking distance from the Central train station. You can also easily walk to the city center, and a rather hip area with lots of restaurants and bars is just around the corner, too. The decoration is a bit quirky (pink!), the rooms are small but very nice and clean. The reception staff is helpful and entertaining. Great breakfast!!

  • Stayed: April 2013, traveled with friends
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1  Thank Birgit84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this reviewResponded June 1, 2013

Thank you for a nice review including the wonderful word: Quirky

Pink might not be for all, but please remember Mermaid and Wonderful rooms are green/turkise and blue. You are always welcome to relax in our Lobby Lounge which is magenta/ purple. Throughout summer our guests enjoy relaxing in our small Vesterbro courtyard with a cold local beer or an organic juice. Nothing pink here except a plaid for cold evenings.

The location is truly central and it sounds like you enjoyed and explored the old Meatpacking Area.

We will make sure to offer a Mermaid room on your next stay and look forward to welcome you back

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Additional Information about Andersen Boutique Hotel

Address: Helgolandsgade 12, Copenhagen 1653, Denmark
Phone Number:
Location: Denmark > Zealand > Copenhagen > Inner Vesterbro
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #3 of 118 Hotels in Copenhagen
Price Range: $158 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Andersen Boutique Hotel 4*
Number of rooms: 69
Official Description (provided by the hotel):
Privately owned Boutique Hotel run by third generation. Central Copenhagen location in the hip, trendy and lively Vesterbro neighborhood. Rooms feature: - A/C, hard wood floors, double glazed windows, Samsung LED TV, desk, snack bar, Nespresso machine and safe. Molton Brown Amenities - Daily Wine-Hour for all guests - - Free Wi-Fi - Honesty Bar, Magazines and Board Games - Complimentary Continental Breakfast - CONCEPT24: The room is yours for 24 hours (Late check-out at no extra cost- must be reserved) -- ... more   less 
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