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kimcE467GJ
London, United Kingdomservice of the hotel
Review of Scandic Webers
Reviewed Sep 11, 2017
This hotel charged me 30 euros for arriving 1 hour earlier than the checked in time .
I have stayed in many hotels around the world and have never been charged for arriving early .
Scandic Webers would not get my business anymore as this is an unacceptable practice
Date of stay: September 2017I have stayed in many hotels around the world and have never been charged for arriving early .
Scandic Webers would not get my business anymore as this is an unacceptable practice
Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with ScandicHotels.com
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marlene F, General Manager at Scandic Webers, responded to this review
Responded Sep 13, 2017
Dear kimcE467GJ,
Thank you for your feedback for getting back to us in regards to your stay. Despite the review, I am happy that you took out the time to tell me and others about your stay and our hotel. Check-in is from 14.00 and if our guests wishes to enter the room earlier, then there might be an extra charge depending on the availability of the rooms on the specific day. I am sorry if this didn't come through clear enough and if this wasn't informed to you good enough.
Thank you once again for your feedback.
Best regards,
Marlene Frez.
Thank you for your feedback for getting back to us in regards to your stay. Despite the review, I am happy that you took out the time to tell me and others about your stay and our hotel. Check-in is from 14.00 and if our guests wishes to enter the room earlier, then there might be an extra charge depending on the availability of the rooms on the specific day. I am sorry if this didn't come through clear enough and if this wasn't informed to you good enough.
Thank you once again for your feedback.
Best regards,
Marlene Frez.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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Reviews (1,636)
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All reviews central station tivoli gardens nice hotel breakfast staff excellent breakfast superior room perfect location hop on hop minute walk rooms are small street noise city train
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314 - 319 of 1,636 reviews
U9121AIritas
Canton of Zurich, Switzerland
11
Date of stay: September 2017
Review collected in partnership with ScandicHotels.com
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This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marlene F, General Manager at Scandic Webers, responded to this reviewResponded September 11, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
defranne
Hasselt, Belgium
112
outdated old hotel, way out of budget for this kind of hotels, location is very good, near the central station, but rooms are to small and not giving value for money ! But it is a crowded area with a lot of rumour during night so sleeping is a adventure.
Date of stay: September 2017
Review collected in partnership with ScandicHotels.com
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Thank defranne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marlene F, General Manager at Scandic Webers, responded to this reviewResponded September 9, 2017
Dear defranne,
Thank you so much for your feedback. We appreciate that you took out the time to tell others about your stay.
Copenhagen is an expensive city – and we do understand that some of our foreign guests do get a bit of a surprise when coming to Copenhagen. We do try to make sure that our guests get some good deals on our rooms and we always recommend them to visit our website to get the best rate as possible.
Best regards,
Marlene Frez.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaughan Anthony R
Melbourne, Australia
5655
I was there for work and the room was fine to sleep in but very very small. Although surface cleaned, the bathroom had mould and in general the room should have been cleaner. I was warned the location was noisy and they weren't wrong. I usually can sleep through anything, but it was extremely noisy, even midweek. The service provided by the staff was great and very welcoming. Location was superb, but given the price and all, if I was to go back, I would stay elsewhere.
Date of stay: August 2017
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2 Thank Vaughan Anthony R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marlene F, General Manager at Scandic Webers, responded to this reviewResponded September 9, 2017
Dear VaughanO17,
Thank you so much for your feedback. We appreciate that you took out the time to tell others about your stay.
One of our most important missions is to make sure that our guest will get a good night sleep and enjoy the time spent in our rooms. We have rooms facing the road and rooms facing our yard. The rooms facing the street will give a good view of the city of Copenhagen, while our rooms facing the yard will give a quieter atmosphere. It is rare that we have complaints regarding noise from the street and taken our excellent location into consideration, we are happy to offer a comfortable stay for our guests. We are sorry to hear that you were bothered by noise during your stay. Thank you again for your feedback.
Best regards,
Marlene Frez
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kkadvisor68
Zurich, Switzerland
21
Convenient location with professional staff. Unfortunately, Hotel is "still" under construction, partly covered with scaffolds and therefore relatively dusty rooms. Pre-war model windows, complicated handling and a high noise pollution. Small bathroom with open shower in the corner and a very unaesthetic shower curtain. Overall 3-star-level max.
Room tip: Rooms facing side street or courtyard more quiet.
Date of stay: September 2017
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1 Thank kkadvisor68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marlene F, General Manager at Scandic Webers, responded to this reviewResponded September 9, 2017
Dear kkadvisor68,
Thank you for your feedback. I am sorry to hear that your stay didn't live up to your expectations but I am happy that you took out the time to share your thoughts with us. We always strive to become better and with your feedback, we have a good chance do so.
Thank you once again.
Best regards,
Marlene Frez.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
krysztovs
2012
via mobile
Room, service and breakfast were all Ok, but nothing special. In the backyard, there is some device running all night, which causes some discomfort if your room has its window there. For about 200€ per night a single, one should be able to expect somewhat more (although I would expect that this applies to most places in Copenhagen).
Date of stay: September 2017
Ask krysztovs about Scandic Webers
1 Thank krysztovs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marlene F, General Manager at Scandic Webers, responded to this reviewResponded September 5, 2017
Dear Krysztov,
Thank you so much for your feedback. We appreciate that you took out the time to tell others about your stay.
Copenhagen is an expensive city – and we do understand that some of our foreign guests do get a bit of a surprise when coming to Copenhagen. We do try to make sure that our guests get some good deals on our rooms and we always recommend them to visit our website to get the best rate as possible.
Best regards,
Marlene Frez.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.