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“Hop on Hop Off?? I don't think so”

City Sightseeing Copenhagen
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City Sightseeing Copenhagen Hop-On Hop-Off Tour
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Copenhagen Shore Excursion: City Sightseeing Copenhagen Hop-On Hop-Off Tour
Ranked #46 of 199 Tours in Copenhagen
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Recommended length of visit: More than 3 hours
Owner description: City Sightseeing - the world's leading sightseeing concept in open-top bus - is of course also to be found in Copenhagen. The tours are guided in up to 8 languages ​​that you choose via the audio system. With up to 3 routes and 21 stops you can hop on and off as much as you like and exactly the 'Hop on hop off' the idea is that you decide what you want to take a closer look at and perhaps indulge in - and entirely at your own pace. The stops along the routes are by all the best sights and attractions that Copenhagen has to offer.
Reviewed August 24, 2013

I too would like to warn anyone about using City Sightseeing tours while visiting Copenhagen. Having successfully used the company in London, we assumed the experience would be just as good when we called at Copenhagen on the Carnival Legend - how wrong could we be. We had purchased our tickets on line but had to join the long queues on the quayside at the cruise terminal. The Red Bus did not follow the map shown on the leaflet provided but we arrived at the famous Tivoli Gardens at 10 am and decided to make this our first stop. Surely it would have made sense to inform people that the gardens didn't open until 11am??
When we had walked across a busy main road with my elderly mum on a crutch and discovered we would have to wait an hour, we decided to return to the bus and continue with the tour. As a large number of people had made the same decision, it took approx. 30 minutes before we could get back onto a Red Bus. By 11:15 we were back where we started at the cruise terminal and then were taken ... for the first time to the famous Little Mermaid - just 5mins walk away from our cruise ship. We were informed that the bus would wait so we could take photographs but when we returned to the bus after no more than 5 mins, the bus had gone and we had to wait over half an hour for the next bus to arrive -only to be told that it was going back to the cruise ship. Eventually, after much complaining by numerous customers a bus going in the right direction arrived and we finally got into Tivoli Gardens at 12:30. Even doing a whistle stop tour of the gardens, this left us no time to do any further Hopping On or Off so to ensure we were back to the cruise ship on time, we headed back to the bus stop. We were directed onto a Green Bus - apparently the same company - but no one had explained this fact to us or in fact many other customers.
This bus took us back to the Little Mermaid stop despite the fact we had been told it would take us back to our ship - we then were told by the driver to get onto the Pink bus - not sure how this fitted in with the company identity. Some of our party decided to walk back to the ship but as my Mum was using a crutch, we decided to go by bus. 20 mins later, we were still sat on the bus at the Little Mermaid stop and beginning to panic that we would miss the ship!! Panic over - the bus set off ********to a different cruise terminal!
The driver assured us - by now 4 hysterical ladies that we would get back to our ship on time. I suspect the threat that he would have to sleep with all 4 of us if we missed the ship encouraged him to put his foot down. To add a final insult to the situation, the driver then attempted to drop us off again at the Little Mermaid so we could walk back as he said he was not allowed to drive down to the quayside??? Needless to say, we did not accept this and fortunately the driver decided that he would rather take a telling off from his boss than face the wrath of his passengers.
Once back safely on the ship, we could laugh about our adventure but we have now christened the company "Hop on ... Sod off" - Buyer Beware

3  Thank GlendaWakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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171 - 175 of 286 reviews

Reviewed August 24, 2013

I have taken the hop on hop off buses in many European cities. This was the worst. Most of the drivers and ticket sellers were rude, they gave misleading information about the routes, and there were not enough buses for the summer cruise ship crowds. It would have been cheaper for us to take a taxi given the waiting time between buses. With all of the incorrect information, we were only able to see three things along the route.

1  Thank pismoclam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

Add us to that list of unsatisfied customers in Copenhagen. Just returned from a 10 day European trip. Mom suggested using City Sightseeing (Red bus) in all countries visited. (In Paris, though, we used the L'Open bus - 4 outstanding routes, by the way, with headphones that actually let you sit in your seat without straining.) In Brussels, the headsets could not reach the plug and your ears unless you sat at the edge of your seat AND leaned forward! So forget hearing any commentary without a backache. Most tourists just looked sad and didn't bother with the headphones. In Copenhagen, I had one day before flying out. So we decided to do the Red bus tour for the day. As I was getting out my prior receipt to get my 10% discount, the driver was already printing a bill, so he told me to use it next time (that was my last day in Europe so that didn't help). I was irritated at his lack of customer service, so thanks a lot for not giving me my discount out of pure laziness; couldn't you have voided it? Let's ADD INSULT TO INJURY: After collecting money (PS it was the MOST expensive Hop On Hop Off bus tour of our ENTIRE trip) from the whole bus, the driver THEN announced (ONLY in English, so alas for the non English speaking, hapless travelers): that the Ironman Triathalon was in town! I understand events occur, it's great for the community. However, there was NO SIGN on the BUS or Any Advisory by the driver to let you know you would NOT GET A "TOUR" at ALL! He and the company should have let people know before they forked out 35 Euro. Result: 1) The bus route was not going to follow the map. 2) any available commentary wouldn't match. So they rarely even played the commentary. 3) bus stops wouldn't match. Oh, and the stops might "Change" at any given moment. At one point, he said, "END OF ROUTE get off!" On the next bus: the nice driver said, Oh, sorry, no commentary, and no microphone, it is Kaput! So if I stop, it means this is a stop. If I slow down, something is up. If I had had the time to look for their office I would have gone there personally to ask for a refund, or at the very least, that measly 10% discount. However, the whole day was already wasted and we had no time. Little did we know the office would already be closed anyway. They really should have given people a heads up in advance to let them choose to go on the bus despite the route. Or a discount. People wouldn't be as upset if advised in advance. Oh, and even if the commentary worked? Well, the headphones were too SHORT on THIS bus too! THIS WAS SIMPLY HORRIBLE!!!!!!!!!!

1  Thank KLS585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

Not sure if this is the same company we booked with but our tour was fine. We booked our tour via (http://www.city-discovery.com/copenhagen/tour.php?id=815) expecting an hour and half tour of the city. Since our cruise was leaving later that day we only booked the bus tour with no real expectation of being able to get off the bus during the tour. Our driver was very good, friendly, and allowed us to get off the bus at several of the sights although this caused him some issues as some of the folks on the bus with us didn't return to the bus in a timely manner and delayed our departure. Overall we got out of what we wanted, an overview of the city with some of the primary tourist sights thrown in.

We boarded the bus at the town hall square, around the building from the Hans Christian Andersen statue. I wish we would have know that the tour would have taken us very close to where the cruise lines dock as we could have brought our luggage with us and then gotten off the bus near the end of the tour and just walked the 5 minutes to the boat. As it was, we went back to the square, took a cab to the hotel to retrieve our luggage, then another cab back to the boat. Overall this cost us about an hour of time and 300 or so DKK.

Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

Add us to the list of people who had a bad experience with this company. There were several bus companies at the Langelinie pier, and we chose one called “Step On Step Off”. The ticket seller said they were a new company and were offering a special deal: 20 € per person for the bus which ran every 15 minutes, or 25 € with a canal tour. We were planning to do a canal tour, so this sounded good to us. We paid (cash, thank goodness!) and got on the bus. 30 minutes later, we asked when the bus would leave and were told “in one minute”. 10 minutes later, the bus actually started. We went half a block, then stopped.

The problem was, during the time they waited for the bus to fill, other HOHO buses had dropped off their first loads and were returning for more. The pier was only two lanes wide. So the departing buses had no room to swing out past the parked buses, because the other lane was filled with buses trying to come back. No one was going anywhere. After almost an hour on the bus, we had enough. We got off and demanded our money back. The ticket seller was surly about it, but he had to get rid of us if he wanted to keep selling tickets, so he did give back our money.

My advice is to avoid any HOHO buses in Copenhagen unless it is the first bus on the end of the pier, with a clear exit path; or unless you can be sure your bus will leave before the majority of buses start returning. Any later, and you run the risk of the gridlock we experienced. This was a problem with all companies, but it was particularly bad with the Step On Step off bus we used, because of their late start. I suggest you avoid them like the plague! Their buses all said “Copenhagen Open Air Sightseeing.” Half were red on the top and blue on the bottom; half were yellow on top and blue on the bottom. Caveat emptor.

After the failed tour bus experiment, we walked out of the port to the #26 city bus stop. This was our original plan and we should have stuck to it; it worked like a charm. The city bus takes euros, runs frequently, and took us past all the places of interest.

3  Thank CoralReef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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