I too would like to warn anyone about using City Sightseeing tours while visiting Copenhagen. Having successfully used the company in London, we assumed the experience would be just as good when we called at Copenhagen on the Carnival Legend - how wrong could we be. We had purchased our tickets on line but had to join the long queues on the quayside at the cruise terminal. The Red Bus did not follow the map shown on the leaflet provided but we arrived at the famous Tivoli Gardens at 10 am and decided to make this our first stop. Surely it would have made sense to inform people that the gardens didn't open until 11am??
When we had walked across a busy main road with my elderly mum on a crutch and discovered we would have to wait an hour, we decided to return to the bus and continue with the tour. As a large number of people had made the same decision, it took approx. 30 minutes before we could get back onto a Red Bus. By 11:15 we were back where we started at the cruise terminal and then were taken ... for the first time to the famous Little Mermaid - just 5mins walk away from our cruise ship. We were informed that the bus would wait so we could take photographs but when we returned to the bus after no more than 5 mins, the bus had gone and we had to wait over half an hour for the next bus to arrive -only to be told that it was going back to the cruise ship. Eventually, after much complaining by numerous customers a bus going in the right direction arrived and we finally got into Tivoli Gardens at 12:30. Even doing a whistle stop tour of the gardens, this left us no time to do any further Hopping On or Off so to ensure we were back to the cruise ship on time, we headed back to the bus stop. We were directed onto a Green Bus - apparently the same company - but no one had explained this fact to us or in fact many other customers.
This bus took us back to the Little Mermaid stop despite the fact we had been told it would take us back to our ship - we then were told by the driver to get onto the Pink bus - not sure how this fitted in with the company identity. Some of our party decided to walk back to the ship but as my Mum was using a crutch, we decided to go by bus. 20 mins later, we were still sat on the bus at the Little Mermaid stop and beginning to panic that we would miss the ship!! Panic over - the bus set off ********to a different cruise terminal!
The driver assured us - by now 4 hysterical ladies that we would get back to our ship on time. I suspect the threat that he would have to sleep with all 4 of us if we missed the ship encouraged him to put his foot down. To add a final insult to the situation, the driver then attempted to drop us off again at the Little Mermaid so we could walk back as he said he was not allowed to drive down to the quayside??? Needless to say, we did not accept this and fortunately the driver decided that he would rather take a telling off from his boss than face the wrath of his passengers.
Once back safely on the ship, we could laugh about our adventure but we have now christened the company "Hop on ... Sod off" - Buyer Beware
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