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“Great Hotel” 4 of 5 bubbles
Review of AC Hotel Bella Sky Copenhagen

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AC Hotel Bella Sky Copenhagen
Ranked #20 of 114 Hotels in Copenhagen
Certificate of Excellence
Leigh-on Sea, United Kingdom
Level Contributor
160 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great Hotel”
4 of 5 bubbles Reviewed September 29, 2012

The hotel and service experience were both generally very good, although the bar staff and the lifts struggled to cope with the level of occupancy during peak times. Rooms are modern in design and function, are quiet, and are of a good size - my room was on the 4th floor. (I also understand from some colleagues that they also have a floor especially for female guests - so that they can feel more secure when staying away). Make a visit to the SkyBar on the 23rd floor - the views are stunning.
The hotel in next to a large, well serviced conference facility - so beware that any mid-week stays may be heavily influenced by corporate or business guests.
The hotel location is very good, with buses stopping outside the hotel, a nearby taxi rank, the Metro minutes away and journey time from the airport less than 10 minutes. Additionally, if you fancy going further away, you can take a 30 minute trip across the Oresund Bridge into Sweden (Malmo) - worth a visit.

Room Tip: Didn't hear any complaints from anyone. Would suggest selecting a room on a high floor - to take...
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  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Russ06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BellaSkyComwell, Manager at AC Hotel Bella Sky Copenhagen, responded to this review, October 5, 2012
Thank you for your recommendation of our Sky Bar, we will be happy to welcome you back at Bella Sky Comwell any time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,405 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (591)
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English first
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 27, 2012

I stayed at the Bella Sky with my girlfriend16-19th August and was not best impressed.
Beautiful hotel but slow service at check in .
No hotel guide except on the TV and the do not disturb electric sign switch is so small you'd be lucky to find it.
Stunning views and great room with very comfortable bed but rooms were not cleaned properly.
Used toiletry tubes were not removed, cups and crockery were left outside for the 3 days ewe stayed there gradually building up.
As we stayed in one of the better rooms I was surprised there were no bathrobes in the rooms.

On a positive note
There were some lovely staff though, Michelle and Lisbeth on reception, Maria at the (downstairs) cocktail bar and Alexandra was a fantastic waitress in the library restaurant.

But back to the other stuff.
For some reason the management decided to stop serving cocktails in the sky bar which incidentally is amazing but after a glass of wine and a ridiculously expensive tiny piece of strong cheese almost thrown on my table by a surly waitress we decided to forego the views and go to the downstairs bar which despite being deserted at least had a good choice of drinks.

The next day the young concierge was rude and dismissive being unwilling to help and at breakfast there was one coffee machine for the whole hotel which meant long queues that stretched in front of the main exit from the kitchen which was a bit hazardous.
The breakfast was a bit canteen style which is fine but the tables were not cleaned quickly enough so you had to share your table with some other persons dirty plates.

Disappointed that for however many millions it took to make this amazing building they forgot to build a swimming pool and when using the spa no bathrobes were provided.

Overall I'd say more style and little substance

  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BellaSkyComwell, Manager at AC Hotel Bella Sky Copenhagen, responded to this review, October 5, 2012
Thank you for taking the time and effort to evaluate our hotel, it will help us improve. We are sad to hear of your experience, it is not our usual standard that neither the cleaning is unsatisfactory nor our concierge and waiters are rude. We are glad that the rest of the staff made up for the others. Despite a mixed experience, we hope to see you again, so that you can see our true standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed September 27, 2012

Had a night in this hotel this week as my flight to UK with BA was cancelled. Must admit I was little apprehensive as this was provided by the airlines.

The hotel is a wow from the time moment you step out at the entrance. I have never stayed in anything like it. All the latest gadgets (well it is eco friendly) with the most amazing atrium covered in plants.

Rooms are small but so comfortable. Everything works amazingly from the electronic blinds to the TV telling you where everything is, to the wet room.

Staff are excellent, friendly and efficient.

Breakfast buffet runs smoothly and everything is fresh, items are cleared away quickly and the restaurant is bright and inviting

I would definitely stay here again.

  • Stayed September 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Crumble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BellaSkyComwell, Manager at AC Hotel Bella Sky Copenhagen, responded to this review, September 28, 2012
Thank you for your great review. We are glad that you liked the stay and look forward to welcoming you here again at Bella Sky Comwell.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed September 27, 2012

The metro runs frequently. This hotel is less than a 5 min walk to the metro. So therefore I got into the centre of copenhagen from my room within 15 mins, saved a bit of money and got a good hotel. Nice room, nice breakfast etc.

The hotel is also very easy to get to from the airport. Go to track 2, take the train to Orestad (4 mins and then it is only 1 stop on the metro to the Bella Centre)

The only downside was we had a twin and not a medium. They said they could only do this if I upgraded to a Bella Sky. Not sure if this is a bit of a ploy.

Overall no real complaints. I would stay here again, unless I could get a deal elsewhere

Room Tip: I didn't think the view of Capenhagen warranted what they were charging for the sky rooms.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Horse2099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BellaSkyComwell, Manager at AC Hotel Bella Sky Copenhagen, responded to this review, September 28, 2012
We appreciate your review and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 25, 2012 via mobile

I have stayed in more comfortable hospital rooms! The hotel is ideally situated for the conference centre but not much else around. The public areas, restaurant & bars are very attractive & the staff attentive & friendly. The focus is supposedly on providing accomodation in modern design & in an environmentally sympathetic way but I am suspicious that it's a case of the emperors new clothes! I have never stayed anywhere where you get so little for so much. The room was without an ounce of comfort with not an inch of soft furnishing. The tea & coffee refreshments were mean & what cost to the environment does washing a pot cup involve? Paper cups in a 4 star hotel, please? I think a lot of cost saving measures are dressed up as "design" & Eco friendly, I won't be staying again

Stayed August 2012
Helpful?
3 Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BellaSkyComwell, Manager at AC Hotel Bella Sky Copenhagen, responded to this review, September 28, 2012
Thank you for your review. We are sad to hear that you feel this way about our hotel, but glad that you find our staff attentive and friendly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
114 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed September 25, 2012

We stayed at Bella Sky Comwell over the weekend and had an absolutely amazing time.

As many reviewers have commented, Bella Sky Comwell is a fair distance out from central Copenhagen. In fact, it seems to be almost in the middle of nowhere. However it is conveniently located a very short walk from the metro station that will take you right into the city center in about 12 minutes (from memory about three or four stops on the metro, which runs 24 hours a day). While the location should be noted, it should definitely not be a reason not to book as it was seriously no bother at all, especially with a 72 hour "City Pass" which meant we could use all city transportation (metro, bus, train, ferry) as much as we wanted over the whole weekend.

The hotel itself is extremely modern, and amazing to look at - it really does look just the way it does on the website. Everything is brand new and very stylish, from the reception through to the rooms themselves. The Sky Bar has a stunning view and was very popular and stylish - great for an evening drink or two.

Our room was on the second to top floor offering a great view over to the city. While the room was quite small it was more than big enough for me and my husband (as how much room do you really need?). It was all very modern, clean and trendy.

The only trendy touch that we weren't in love with was the glass walls of the bathrooms - great idea, in theory, and it did LOOK cool, but while on a romantic weekend away there are certain things that should be left up to the imagination! Yes, there were blurry parts of the glass so that someones middle is cut out but when you can see their legs (and hear what's happening!) it's not such a good idea! Perhaps a completely blurred glass wall would be better?

The other thing I should mention is that the breakfasts are fantastic - the cooked breakfast is about as good as those hotel cooked breakfasts get (i.e. not great - some bacon, some scrambled eggs, some baked beans, etc) but the continental breakfast items on offer were extensive and delicious! We positively stuffed ourselves, which set us up well for the rest of the day and through to dinner!

All in all, I highly recommend the hotel, and if I'm ever lucky enough to go back to Copenhagen I will definitely want to stay there again!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MARSonTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BellaSkyComwell, Manager at AC Hotel Bella Sky Copenhagen, responded to this review, September 28, 2012
Thank you for your review. We are glad that you liked the breakfast, the design of the hotel and the comfort of the room. We hope that you will be lucky enough to come to Copenhagen again, you are very welcome to stay here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Level Contributor
110 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

I stayed at this remarkably designed hotel for a three-day meeting and enjoyed its location near a running track in/around a golf area. Check-in and -out was seamless. Service in restaurants was very good, and exceptional at one breakfast when the English-speaking waitress made absolutely sure, that I got skimmed milk by getting me a new glass :-) Rooms are compact with very nice bathrooms and views of Amager, and they are quiet!

Room Tip: Go as high as possible to maximize the view.
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  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BoAOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BellaSkyComwell, Manager at AC Hotel Bella Sky Copenhagen, responded to this review, October 5, 2012
Thank you for your great review, we are glad that you found our service to your liking. We hope you will visit us at Bella Sky Comwell again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotel Bella Sky Copenhagen

Property: AC Hotel Bella Sky Copenhagen
Address: Center Boulevard 5, Copenhagen 2300, Denmark (Formerly Bella Sky Comwell)
Phone Number:
Location: Denmark > Zealand > Copenhagen > Amager
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Copenhagen
#9 Family Hotel in Copenhagen
#11 Luxury Hotel in Copenhagen
#12 Romantic Hotel in Copenhagen
#13 Business Hotel in Copenhagen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AC Hotel Bella Sky Copenhagen 4*
Number of rooms: 812
Official Description (provided by the hotel):
Visit Copenhagen in style when staying in the AC Hotel Bella Sky Copenhagen. Our contemporary hotel provides comfortable accommodations with spacious pet-friendly guest rooms and suites, complimentary high speed Internet access, flat screen televisions with premium channels and many more thoughtful amenities. Ideal for a weekend getaway in Copenhagen, we offer a full-service spa, state-of-the-art fitness center, decadent bars and lounges and a shuttle to Copenhagen Airport. ... more   less 
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Also Known As:
Bella Sky Comwell Hotel Copenhagen

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