A group of 40 people all from a cruise ship docked in Copenhagen on May 30 attempted to confirm a group booking at the end of April. The original booking had grown from a smaller group. The company refused to answer any and every communication attempt on the subject after the third week of April. Attempts were made by FAX but after 10 attempts over 24 hours their machine did not pick up. With no confirmed booking the group broke up and I have no idea hoe many still used the company and how many did not. The 30th of May was a beautiful day and some did still use them from Nyhavn since the difference in the fare was just 1.20 Euros. We made no attempt to bring this up with the very young lady in the ticket booth. The refusal to respond to communicate ( including an attempt in Danish ) was very disappointing. We would have enjoyed a group sailing but unfortunately that did not happen.
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